HT1766 Trying to update iphone 4 from 4.3.2 to 5.1.1

My wife has an iphone 4 that she never updates.  It is presently running ios 4.3.2.  I am trying to update to ios 5.1.1.  It will not allow that initial backup, just keeps whirring.  Am I doing something wrong?  Thanks.

just like to correct: im on iOS 4.3.1 
also additional info:
- secondly i have restarted my phone and restarted itunes many times  & i have the latest version of itunes
- restarted everything again. i synced my phone for the fun of syncing hoping that might help although i didnt have anything to sync but anyway now its reduced the time & said "8hours remaining" but in the space of 10minutes went up to "11hours remaining" seriously? please help .
thanks

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