HT1766 Why is my iCloud backup not showing up when i try to ste up my replacement iPhone?

I just got my iPhone replaced and the man put all my data in iCloud. When I got to a Sprint store, the phone said there was no back up data. I've tried a million times and still can't do it. Please help.

Are you running iOS 5.1.1?  If not, you may need to update the phone before you can access your backup.  (You can't restore the phone to a backup made on a phone running a newer version of the iOS than the phone you are restoring from.)

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