HT1766 Why is my phone constantly restarting?

Why is my phone constantly restarting? Help iPhone store said they can not help me...

When you set up the new phone did you set it up as "restore from an icloud backup" or did you set up the phone as a "new phone" and then signed in with your apple id? If you chose "restore from an ic,oud backup" then there might be something wrong with your icloud backup. You can try restoring the phone as "erase all contents and settings" and when it asks you how you're setting up your phone you can chose "set up as new iphone" and then sign in with your apple id and you should get your contact synced over at least. You can then go to the itunes store and app store to manually download your purchases. Or you can plug in your old phone to your computer and use itunes to "back up to my computer" and once that is done you can plug in your new phone to your computer and use itunes to "restore from a bckup". Hopefully that is more helpful.
Also, what exactly did the Apple Store say as to why they "couldn't help you"?

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    Hello, mackenzienesbitt. 
    Thank you for visiting Apple Support Communities. 
    Here are a couple resources that have some helpful troubleshooting steps for this issue. 
    Resolution
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    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
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    gantsch wrote:
    Hi everyone!
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    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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    Message Edited by tehquickness on 06-02-2009 06:00 PM

    Here is a log I pulled from the device. This was after a crash. Hopefully, this might have something helpful.
    a System - VM:-RR RX=1.1M,RF=2.3M,FF=30.2M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.3K,TR=34K,RR=0,IS=4.2K RA=5.4M,RS=2.1M,RN=24.6K TA=1.8M,TS=1.7M,TN=14.6K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=2.1M,10=11.1K,11=39K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:03:30
    a System - VM:+RR RX=1.1M,RF=1.9M,FF=30.6M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.3K,TR=34K,RR=0,IS=4.2K RA=5.7M,RS=2.5M,RN=27.9K TA=1.4M,TS=1.3M,TN=11.3K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=2.5M,10=11.1K,11=39K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:03:24
    a System - VM:-RR RX=1.1M,RF=1.9M,FF=30.6M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.3K,TR=21.6K,RR=0,IS=4.2K RA=5.7M,RS=2.4M,RN=27.7K TA=1.4M,TS=1.3M,TN=11.4K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=2.5M,10=11.1K,11=39K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:03:13
    a System - VM:+RR RX=1.1M,RF=1.5M,FF=31M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.3K,TR=21.6K,RR=0,IS=4.2K RA=6.1M,RS=2.8M,RN=32.4K TA=1M,TS=1M,TN=6.7K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=2.9M,10=11.1K,11=39K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:03:06
    a System - VM:-RR RX=859.8K,RF=1.5M,FF=31M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.3K,TR=21.6K,RR=0,IS=4.2K RA=6.1M,RS=2.8M,RN=32.4K TA=1M,TS=1M,TN=6.7K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=2.9M,10=11.1K,11=39K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:03:05
    a System - VM:+RR RX=859.8K,RF=1.2M,FF=31.3M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.3K,TR=21.6K,RR=0,IS=4.2K RA=6.5M,RS=3.2M,RN=34.6K TA=746.9K,TS=686.9K,TN=4.6K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=3.3M,10=11.1K,11=39K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:02:59
    a System - VM:-RR RX=505.2K,RF=1.2M,FF=31.3M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.2K,TR=21.6K,RR=0,IS=4.2K RA=6.5M,RS=3.2M,RN=34.6K TA=746.9K,TS=686.9K,TN=4.6K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=3.3M,10=11.3K,11=39.2K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:02:47
    a System - VM:+RR RX=483.1K,RF=843.1K,FF=31.7M,OF=116.3K,OS=7.5M,ON=61.6K,OR=1.1K,FR=65.2K,TR=21.6K,RR=0,IS=4.2K RA=6.9M,RS=3.5M,RN=36.7K TA=391.1K,TS=331.3K,TN=2.4K PA=3.7M,PS=3.7M,PN=12.5K R0=2.6M,2=10K,3=56K,7=37.1K,8=3K,9=3.7M,10=11.3K,11=39.2K,12=158K,13=18.8K,14=32K,15=180.3K - 6/2 17:02:41
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    a net.rim.udp - open - 6/2 17:01:19
    a net.rim.tunnel - STac-wap.cingular - 6/2 17:01:19
    a net.rim.tunnel - Open-wap.cingular - 6/2 17:01:19
    a net.rim.tcp - open - 6/2 17:01:19
    a net.rim.mdp - RPpr - 6/2 17:01:19
    a net.rim.gme - RXCo - 6/2 17:01:19
    a net.rim.ippp - TXst 0 - 6/2 17:01:19
    a net.rim.ippp - RXCd 92 - 6/2 17:01:19
    a net.rim.ippp - RXCd 361 - 6/2 17:01:19
    a net.rim.mdp - TPpr - 6/2 17:01:19
    a net.rim.vad - DONE - 6/2 17:01:14
    W net.rim.mdp - TNda - 6/2 17:01:13
    a net.rim.gcmp - GCRc - 6/2 17:01:08
    a net.rim.gcmp - GCSc - 6/2 17:01:08
    a net.rim.gcmp - GCRc - 6/2 17:01:08
    a net.rim.gpak - open - 6/2 17:01:08
    a net.rim.hrtRT - XSys - 6/2 17:01:08
    a net.rim.gcmp - GCNr - 6/2 17:01:08
    a net.rim.tunnel - STac-blackberry.net - 6/2 17:01:08
    a net.rim.tunnel - Open-blackberry.net - 6/2 17:01:08
    a net.rim.hrtRT - ETot - 6/2 17:01:08
    a net.rim.tcp - disc 1 - 6/2 17:01:06
    a net.rim.tunnel - Pdp3 1 - 6/2 17:01:03
    a net.rim.udp - clos - 6/2 17:01:03
    a net.rim.tunnel - Clos-wap.cingular - 6/2 17:01:03
    a net.rim.dns - RetQ - 6/2 17:01:03
    a net.rim.dns - DnsR 1 - 6/2 17:01:03
    a net.rim.dns - DnsQ 1 - 6/2 17:01:03
    a net.rim.udp - open - 6/2 17:01:03
    a net.rim.dns - Init - 6/2 17:01:03
    a net.rim.hrtRT - PUpI - 6/2 17:01:03
    a net.rim.hrtRT - EPdp 0x1 - 6/2 17:01:03
    a net.rim.tunnel - Pdp0 1 - 6/2 17:01:03
    a net.rim.hrtRT - PUpI - 6/2 17:01:02
    a net.rim.hrtRT - EPdp 0x2 - 6/2 17:01:02
    a net.rim.tunnel - Pdp0 2 - 6/2 17:01:02
    a net.rim.tunnel - STnc-00000000 - 6/2 17:01:02
    a net.rim.tunnel - STnc-00000000 - 6/2 17:01:02
    a net.rim.tunnel - Open-blackberry.net - 6/2 17:01:02
    a net.rim.tunnel - Open-wap.cingular - 6/2 17:01:02
    a net.rim.udp - open - 6/2 17:01:02
    a net.rim.tcp - open - 6/2 17:01:02
    a net.rim.gpak - open - 6/2 17:01:02
    W net.rim.gpak - TEfa - 6/2 17:01:02
    a net.rim.hrtRT - EHr! - 6/2 17:01:02
    a net.rim.hrtRT - ENpc 0x31041030 - 6/2 17:01:01
    a PhoneApp - PhoneFolders.getInstance(): have _instance - 6/2 17:01:00
    a PhoneApp - PhoneFolders.getInstance(): _instance is null - 6/2 17:01:00
    W net.rim.calendar.ota - PURG 3490876696568400945 - 6/2 17:01:00
    W net.rim.calendar.ota - PURG -8155628913971600714 - 6/2 17:01:00
    a UI - GS-D e1e341ce - 6/2 17:00:58
    a UI - GS+Q0 e1e341cenet.rim.device.internal.crypto.fips.SelfTestsStartupDialog - 6/2 17:00:54
    a UI - GS-D f4f9324b - 6/2 17:00:54
    a net.rim.hrtRT - ESim 0x0 - 6/2 17:00:52
    a CC - LinesUpdated - 6/2 17:00:51
    a PhoneApp - SIM line 1: - 6/2 17:00:51
    a PhoneApp - SSMgr CFU = false - 6/2 17:00:51
    a PhoneApp - SSMgr CFU = false - 6/2 17:00:51
    a net.rim.otasync - DN+ - 6/2 17:00:51
    a CC - FeatureReady - 6/2 17:00:51
    a net.rim.lstp - INcn - 6/2 17:00:51
    a CC - FeatureReady - 6/2 17:00:51
    a System - CMM: GoogleSync_40_en(1462) no sig from 0x33 - 6/2 17:00:51
    a PhoneApp - Updating SIM line labels - 6/2 17:00:51
    a System - Process net_rim_crypto_1(2) queue overflow; oldest event dropped - 6/2 17:00:51
    a System - OnOffMgr: powerUp - 6/2 17:00:51
    a net.rim.usb.pwd - CbCn - 6/2 17:00:51
    a System - POWER_UP - 6/2 17:00:50
    a System - VM:-RRnet_rim_app_manager RX=951.3K,RF=1.3M,FF=31.8M,OF=118.5K,OS=7.1M,ON=59.4K,OR=0,FR=0,TR=0,RR=0,IS=4K RA=6.4M,RS=3.1M,RN=34.7K TA=391.1K,TS=390.5K,TN=2.7K PA=3.5M,PS=3.5M,PN=10.1K R0=2.5M,2=10K,3=56K,7=36.6K,8=3K,9=3.3M,10=9.7K,11=32.5K,12=158K,13=17.4K,15=180.3K - 6/2 17:00:50
    a System - VM:+RRnet_rim_app_manager RX=951.3K,RF=965.6K,FF=32.2M,OF=118.5K,OS=7.1M,ON=59.4K,OR=0,FR=0,TR=0,RR=0,IS=4K RA=6.8M,RS=3.5M,RN=37.3K TA=17.9K,TS=17.6K,TN=195 PA=3.5M,PS=3.5M,PN=10.1K R0=2.5M,2=10K,3=56K,7=36.6K,8=3K,9=3.7M,10=9.7K,11=32.5K,12=158K,13=17.4K,15=180.3K - 6/2 17:00:45
    a System - -GCt=235,b=0,r=0,g=2,w=28,u=0,c=1 - 6/2 17:00:44
    a System - VM:-GCnet_rim_app_manager RX=546.8K,RF=965.6K,FF=32.2M,OF=118.5K,OS=7.1M,ON=59.4K,OR=0,FR=0,TR=0,RR=0,IS=4K RA=6.8M,RS=3.5M,RN=37.4K TA=17.9K,TS=17.6K,TN=195 PA=3.5M,PS=3.5M,PN=10.1K R0=2.5M,2=10K,3=56K,7=36.6K,8=3K,9=3.7M,10=9.7K,11=32.5K,12=158K,13=17.4K,15=180.3K - 6/2 17:00:43
    a System - Startup Time 71507ms
    tier 0 took 8765ms
    tier 1 took 11586ms
    tier 2 took 6211ms
    tier 3 took 17938ms
    tier 4 took 2007ms
    tier 5 took 883ms
    tier 6 took 1149ms
    tier 7 took 22929ms
    tier 8 took 39ms - 6/2 17:00:41
    a System - CMM: operette$2dhifi(1471) no sig from 0x33 - 6/2 17:00:41
    a System - CMM: operette$2dhifi(1471) no sig from 0x33 - 6/2 17:00:41
    a System - CMM: operette$2dhifi(1471) no sig from 0x33 - 6/2 17:00:41
    W net.rim.hrtRT - PNDC - 6/2 17:00:40
    a net.rim.hrtRT - ETot - 6/2 17:00:40
    a net.rim.appdelivery - Rtrn - 6/2 17:00:36
    a net.rim.gme - INcn - 6/2 17:00:35
    a net.rim.otaupgrade - OTAU:capable
    firmware=true, service=false, disabled=false - 6/2 17:00:35
    a net.rim.gme - INcn - 6/2 17:00:35
    a System - CMM: GoogleMaps(1435) no sig from 0x33 - 6/2 17:00:35
    a otasl.channel - Rtrn - 6/2 17:00:34
    a System - CMM: GoogleMail-3(1426) no sig from 0x33 - 6/2 17:00:34
    a System - CMM: GoogleMail-3(1426) no sig from 0x33 - 6/2 17:00:34
    a net.rim.gme - INcn - 6/2 17:00:34
    a net.rim.ippp - TxSC - 6/2 17:00:34
    a System - Error starting net_rim_bb_appworld: Symbol 'ForcedResetManager.scheduleDeviceResetNoTimeout' not found. - 6/2 17:00:34
    a System - Linker error: 'VerifyError' for net_rim_bb_appworld - 6/2 17:00:33
    a System - Symbol 'ForcedResetManager.scheduleDeviceResetNoTimeout' not found. - 6/2 17:00:33
    a System - VM:LINK net_rim_bb_appworld - 6/2 17:00:18
    a System - CMM: GoogleMail(1417) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleMail(1417) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleMail(1417) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleMail(1417) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleMaps(1435) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: berry411(1480) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleMaps(1435) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleMaps(1435) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleMaps(1435) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleSync_40_en(1462) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleSync_40_en(1462) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleSync_40_en(1462) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: GoogleSync_40_en(1462) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: berry411(1480) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: berry411(1480) no sig from 0x33 - 6/2 17:00:18
    a System - CMM: berry411(1480) no sig from 0x33 - 6/2 17:00:18
    a PTT - level=2 KnDBGRoupAPI knDBGetAllGroupInfo No groups - 6/2 17:00:15
    a net.rim.sms - INcn - 6/2 17:00:15
    a PTT - level=0 KnAppManager knAppInit() Appinit successfully .. - 6/2 17:00:15
    a PTT - level=0 KnJCDEAppManager knFillHashGroupIds No groups found to fill hashgroup ids - 6/2 17:00:15
    a PTT - level=2 KnDBGroupAPI knDBGetGroupInfoVector Database problem:java.io.EOFException - 6/2 17:00:15
    a PTT - level=2 KnDBGRoupAPI knDBGetAllGroupInfo No groups - 6/2 17:00:15
    a PTT - level=2 KnDBGRoupAPI knDBGetAllGroupInfo No groups - 6/2 17:00:15
    a PTT - level=2 KnDBGRoupAPI knDBGetAllGroupInfo No groups - 6/2 17:00:15
    a PTT - level=0 KnAppManager initTransSettings() Using Default TI=+13123149811 - 6/2 17:00:15
    a PTT - level=0 KnAppManager initTransSettings() Using Default TT=1 - 6/2 17:00:15
    a PTT - level=0 KnAppManager knAppInit() Initialized vec config info .. - 6/2 17:00:15
    a PTT - level=2 KnDBAPI knDBGetConfigInfo Exception java.lang.NullPointerException - 6/2 17:00:15
    a PTT - level=0 KnAppManager knAppInit() Read registry values .. - 6/2 17:00:15
    a net.rim.calendar.ota - Rtrn - 6/2 17:00:15
    a net.rim.gme - INcn - 6/2 17:00:15
    W net.rim.calendar.ota - CNST - 6/2 17:00:14
    W net.rim.calendar.ota - CNST - 6/2 17:00:14
    W net.rim.gme - TIMr - 6/2 17:00:11
    a net.rim.ippp - TXst 237 - 6/2 17:00:11
    a net.rim.gme - INcn - 6/2 17:00:11
    a net.rim.itadmin - Rtrn - 6/2 17:00:10
    a net.rim.gme - INcn - 6/2 17:00:10
    a net.rim.gme - INcn - 6/2 17:00:10
    a cmime - Rtrn - 6/2 17:00:10
    a net.rim.gme - INcn - 6/2 17:00:10
    a net.rim.sms - INcn - 6/2 17:00:10
    a net.rim.activation - Rtrn - 6/2 17:00:10
    a net.rim.sms - INtr - 6/2 17:00:10
    a net.rim.gme - INcn - 6/2 17:00:09
    a net.rim.gme - INcn - 6/2 17:00:09
    a net.rim.gme - INcn - 6/2 17:00:09
    a net.rim.gme - INtr - 6/2 17:00:09
    a net.rim.stp - INtr - 6/2 17:00:09
    a net.rim.lstp - INcn - 6/2 17:00:09
    a net.rim.lstp - INtr - 6/2 17:00:09
    a net.rim.mdp - INcn - 6/2 17:00:09
    a net.rim.mdp - INcn - 6/2 17:00:08
    a net.rim.mdp - INtr - 6/2 17:00:08
    a PhoneApp - PhoneFolders.getInstance(): done initializing phone folder hierarchy - 6/2 17:00:05
    a PhoneApp - PhoneFolders.getInstance(): initializing phone folder hierarchy - 6/2 17:00:04
    a PhoneApp - PhoneFolders.getInstance(): have _instance - 6/2 17:00:04
    a PhoneApp - PhoneFolders.getInstance(): creating new _instance - 6/2 17:00:04
    a PhoneApp - PhoneFolders.getInstance(): _instance is null - 6/2 17:00:04
    a UI - GS+Q2 f4f9324bnet.rim.device.apps.internal.ribbon.system.DisplayableSplashScreen - 6/2 17:00:00
    a net.rim.browser - RMen - 6/2 16:59:59
    a net.rim.browser - RMen - 6/2 16:59:59
    a net.rim.browser - RMen - 6/2 16:59:59
    a net.rim.browser - RMen - 6/2 16:59:59
    a net.rim.browser

  • HT1349 why my i phone heats up when using or downloading applications

    why my i phone 5 heats hup when using internet or downloading application

    The Basic Troubleshooting Steps are:
    Restart... Reset... Restore from Backup...  Restore as New...
    Restart / Reset  >  http://support.apple.com/kb/ht1430
    Backing up, Updating and Restoring >  http://support.apple.com/kb/HT1414
    If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first..

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