HT1848 I bought Turbo for my kid but the only thing that got downloaded was the iTunes extras. Is there a way to redownload the movie?

I bought Turbo for my kid but the only thing that got downloaded was the iTunes extras. Is there a way to redownload the movie?

You say that 'the only that got downloaded was the iTunes extras' - have you ever download the actual film ? If not then does the Store > Check For Available Downloads menu option on your Mac's iTunes find it ? If that doesn't find it then see if it shows in the 'redownloading' area under Quicklinks :
Whether you can redownload the film depends upon what country that you are in, and if the studio/rights-holder allows redownloading. Does the film appear under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your Mac's iTunes
If you haven't been able to download the film, and the above doesn't let you, then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Apple Tv (3rd generation) says it is connected (via ethernet), but none of the app, or channels, will work. They all say they are unvailable, try again later. The only thing that seems to work is iTunes. (I live in a dorm if that helps)

Apple Tv (3rd generation) says it is connected (via ethernet), but none of the app, or channels, will work. They all say they are unvailable, try again later. The only thing that seems to work is iTunes. (I live in a dorm if that helps)

Its not properly connected to the network. Most school networks require login via webpage, which isn't possible as ATV has no browser. You will need to contact the IT dept or the network provider.

HT1848 I purchased a album on my iPhone and was playing it for several days... Last night after syncing it to my laptop i no longer have it on my phone and the only thing that shows up in my iTunes is the digital booklet.

How in the world do i get my lost Album back?
I purchased a Album from Itunes on my iphone, Played it for several days. Then when I synced my phone to my laptop, the album is no longer there. It shows up in the Itunes on my computer but only as the digital booklet, which you are supposed to get after a purchase.
I tried downloading all songs into itunes, that didnt work. I tried logging out of my account with no avail. I tried seeing if i could go into iTunes again and buy redownload it. But it showes that I have to purchase it again...
Any help would be appreciated.
Thanks

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

I bought music on my iPhone but lost it when I connected it to a new laptop is there any way of getting is back without paying again for it?

I bought music on my iPhone but lost it when I connected it to a new laptop is there any way of getting is back without paying again for it?

Was the content not synced with a computer previously? If it was, simply re-sync with that computer.
Syncing an iDevice to a new computer will do exactly what you describe above as this is not the way to move content to a new computer.

I just got my new i phone 5 s and did all the syncing and backing up for my old iphone 4s and set my 5 up and synced it on itunes it synced evrything but the contacts and othe minior things were the only things that really transfered my apps and all my

I just got my new i phone 5 s and did all the syncing and backing up for my old iphone 4s and set my 5 up and synced it on itunes. It synced evrything but the contacts and other minor things. those were the only things that really transfered. My apps and all my music did not. Tthe thing is when i just went to go manually start dowmloading a few of the songs that i knew i already bought , itunes is making me pay forthem again. Its not saying instal like it usuall does when you go download something aleady purchased on your itunes account. I think or thought it might have something to do with the fact that i just changed my apple id name right before i got my new phine but my apps all re-downloaded (manually-no syncing) without making me pay for them again. i dont want to have to purchase allllll my songs again. Can someone please help me!! Itried going back to my old id or signing out of this id and signing in as my old apple id but now it wot even get on that oneits likjeit doesnt exist anymore.. And when i plug my old phone it shows in the itunes everything thats supposed to be there but all that doesnt stay in the itunes when i actually un plug it so when i plug my 5 in to my computer none of the stuff is in the store for me to actually transfer it I am so good with technology and this has me stumped please help

No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

I'm trying to download my movies to my iPad for a trip but it only says watch not download. How do I get it to download?

I'm trying to download my movies to my iPad for a trip but it only says watch not download. How do I get it to download?

Hi WOLF86,
Welcome to the Support Communities!
The first thing I would suggest is to quit the Mac App Store application. Then go to the Apple - My Apple ID website and click on "Manage your Apple ID" to confirm your settings. If you can't remember your password, you can reset it from this website.
The next thing I would try is to open your iTunes application, and on the menu bar, click on Store > View Account. Make sure your billing information and shipping details are correct. (You may be requested to re-enter your credit card security code, then be sure to click Done).
Finally, restart your computer and launch the Mac App Store and try your purchase again.
These articles will provide additional information:
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
iTunes 11 for Mac: Manage your iTunes Store account
http://support.apple.com/kb/PH12299
Troubleshooting the Mac App Store
http://support.apple.com/kb/ts3624
I hope this information helps ....
- Judy

Is it possible to hook a USB external hard drive to an iPad?.....the HD has video on it that I wanna watch on my iPad but don't wanna store it on iPad or iTunes....and way format does the video need to be in to watch on iPad?

Is it possible to hook a USB external hard drive to an iPad?.....the HD has video on it that I wanna watch on my iPad but don't wanna store it on iPad or iTunes....and way format does the video need to be in to watch on iPad?

There are some wireless external hard drives that can be used with the iPad.
The Kingston Wi-Drive, which costs $50 for the 16 Gigabyte, and then $30 more for every 16 gigs more. It works by you turning it on and then accessing the files on it from an app that you download on your iDevice. You can access music, movies, and other stuff. No connections or anything, it works like a WiFi connection, you connect to it from the setting on the iPad under wireless networks.
Then there is the Seagate GoFlex, which some would recommend over the Wi-Drive. But this one costs $199 and had 500 Gigabytes of storage. It works the sameway as the Kingston: no wires, runs over its wireless connection. You can actually fit up to 300 HD movies on it.
Another option:
Expand your iPad's storage capacity with HyperDrive
http://www.macworld.com/article/1153935/hyperdrive.html
On the road with a camera, an iPad, and a Hyperdrive
http://www.macworld.com/article/1160231/ipadhyperdrive.html
Pad2, the new iPad Supported Video Formats & Movie Formats
H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format
 Cheers, Tom

Trying to reinstall OS X Lion but the only option is to reinstall OS X mountain lion is there a way around this?

I recently formatted my hard drive so that I could give my computer to my brother but when I was trying to reinstall OS X Lion (10.7) the only option that showed up was to reinstall OS X mountain lion which I do not have, so now I can't get past the menu that comes up when you hold command + C. How do I reinstall to OS X Lion when it isn't even an option that shows up

Ok, well, having had Snow leopard on it originally solves the question: the license for Lion (or Mountain Lion for that matter) is not transferable. You are required to erase the drive and reinstall the original OS (Snow Leopard). Giving or selling it with Lion (or ML) on it will not be helpful for the recipient because the machine ID and their Apple ID will no longer match so they will not be able to get updates.
Have you checked your Purchases section at the app store? Here is what shows on mine:
If you are using the recovery mode and Mountain Lion comes up, then I can only assume that this is what you purchased. I don't know why it would show up otherwise.
As far as selling your Mac, the above is irrelevant since you will need to reinstall Snow Leopard and the recipient will need to purchase Lion (or Mountain Lion) using their own Apple ID.
However, you need to check on this since you may want to download Lion again for another machine of yours. So, if you are sure you purchased Lion and nothing shows under your Purchases at MAS, I would either call Apple or make an appointment with your nearest Genius Bar to get it sorted.

I have lost my ipad in the lecture room just 2 hours ago, but i donot have any other apple divices and i donot instoll itues in my computer, the only thing i got was my account number and my email. so what can i do to find it??

i have lost my ipad in the lecture room just 2 hours ago, but i donot have any other apple divices and i donot instoll itues in my computer, the only thing i got was my account number and my email. so what can i do to find it??

Change your iTunes (Apple ID) password along with any other password that was stored in the iPod. If any passwords are associated with credit cards, contact the CC company and get your card replaced (with a new number). If any passwords are associated with your bank or any savings institution, contact them also and discuss approprate action with them.
The "Find my..." function is pretty much useless if the device is in the hands of a thief. All that is necessary is for the thief to connect to any computer with iTunes and "Restore as new."
The only real protection you have is with the personal information on the device rather than the physical device itself. This requires action before the device is lost/stolen. If the device has significant personal information, it should have a strong 8-digit (or longer) password AND be configured for automatic wipe in the event of ten consecutive incorrect password entries.

HT1535 Transfered my music and video library from my laptop to my PC. Syncing my PC to my IPOD classic and my IPAD without incident. But when I try to sync my IPOD Touch to my PC, the only thing that will sync is the music I purchased. Help!

Transfered my music & video library from my laptop to my PC. Syncing my ipod classic and my ipad without incident to the PC. But when I try to sync my ipod touch, the only thing that will sync is music that I have purchased on that PC. Any ideas?

where on my computer am I suppose to make the individual picture files and have them to upload on my ipod touch.... I do have a photo library on my computer, but in the photo tab in itunes for the ipod touch and there is nothing checked for syncing, cause when I do check it it always says its going to replace everything i have in my photo library on my ipod touch..... So how am i suppose to have it checked and have it NOT replace pictures on it????
Also I cannot make more photo albums into my ipod touch, it just replaces the one album every time....
I am very frustrated cause I have tried the manuals and the apple support help etc and nothing pertains to my exact issue.....
Please if u could elaberate I would appreciate it alot.....
thank u

I shot video on a Panasonic P2 and I'm trying to import the MXF files to Final Cut Pro but when I try to import, the only thing that imports is a blurry image of each clip. There's no audio and no video...how can I import MXF files into Final Cut Pro?

I shot video on a Panasonic P2 and I'm trying to import the MXF files to Final Cut Pro but when I try to import, the only thing that imports is a blurry image of each clip. There's no audio and no video...how can I import MXF files into Final Cut Pro?

at the end, you say "import preferences", which program are you describing?
So im safer using footage that is remotely being pulled from iphoto...
vs
using footage that is imported into FCP from imovie?
Is there anything i can do in fcp to make this footage more reliable or safer or more stable as i pull remotely from iphoto?
All the footage, and all the libraries to all programs, or on a new pegasus 12tb raid 5 setup fyi.

HT1923 This article contains the only thing that worked for me. I also had to sign out of iCloud and uninstall it. Then I had to delete all files and folders from all of those applications that were under Program Files, Program Files x86, and Users.

This article contains the only thing that worked for me. I also had to sign out of iCloud and uninstall it. Then I had to delete all files and folders from all of those applications that were under Program Files, Program Files x86, Program Data and Users. My iPhone 4 will now sync with iTunes both in its USB-connected mini dock and over Wi-Fi. It's unfortunate (negligent programming on the part of Apple?) that the upgrade to iTunes 11 did not remove all of those files as part of the upgrade process.

I am having the same issue....Same address for years - same as USPS - I tried 5 times (3 macs and 2 iPhones) and now i have 5 CHARGES for 1.00 each on my credit card. I took the credit card info off so they don't charge me anymore. How can they charge me yet still not allow me to download free updates and say I have an invalid address? I'm sure I will spend weeks or months trying to get a credit out of these incompetent idiots.

I have a problem with two Apple ID's. In the App Store help the only thing I can find is "If you're still having trouble, click Support in the Quick Links section." - but there s no "Quick Links" section, nor any support link. Who do I contact?

I guess the title said it all - I didn't know there was a body for a post (as I said, I've never had a support issue or problem I couldn't figure out).
But what I have is two Apple ID's with different email addresses. I'm sure the second one was set up by my son to buy a song a long time ago, while the first I probably set up when I got my first new Mac. I've always used one, but my Pad started showing an authorization problem - I'd reauthorize it and it was fine, but when I sync'd I got the same message. Finally had time to dig into it and discovered one email address/ID is authorized for one computer and has zero balance; the other is authorized for FIVE computers (weird, since we only have two) and has a balance.
I've purchased apps using the "no balance" account - but somehow the store is deducting payment from the ID with balance.
I'm sure this makes no sense - so I just need to know who the heck to contact. I'm not having much luck searching support documents.

I guess the title said it all - I didn't know there was a body for a post (as I said, I've never had a support issue or problem I couldn't figure out).
But what I have is two Apple ID's with different email addresses. I'm sure the second one was set up by my son to buy a song a long time ago, while the first I probably set up when I got my first new Mac. I've always used one, but my Pad started showing an authorization problem - I'd reauthorize it and it was fine, but when I sync'd I got the same message. Finally had time to dig into it and discovered one email address/ID is authorized for one computer and has zero balance; the other is authorized for FIVE computers (weird, since we only have two) and has a balance.
I've purchased apps using the "no balance" account - but somehow the store is deducting payment from the ID with balance.
I'm sure this makes no sense - so I just need to know who the heck to contact. I'm not having much luck searching support documents.

I didn't back up, but I did sync. The only thing that is coming up to restore my new phone to is from June 2012 though. Is there anything I can do to get my most recent stuff?

I haven't backed my phone up since June 2012, but my phone syncs for a few seconds whenever I would plug it into my computer. However, I have not manually synced it in a very long time. Is there any way to restore my new phone to what was synced the last time I plugged my phone into my computer (apps, music, contacts, pictures, messages, etc.)? Or is that something completely different. The guy at the Verizon store said I could, but the only options I'm getting for restoring the phone are from last year and before. All of the solutions I found on here are not working, and my old phone was stolen, so I can't back it up again. Any information will help! Thank you!

The info that was on the old iPhone can only be retreived either by restoring from iCloud/iTunes back up or syncing from iCloud. You need to chek these places and if nothing is there then I'm sorry that data is gone and you will only have the back ups you see.
But check iTunes back ups:
Windows
Edit>Preferences>devices
Mac
iTunes>Preferences>devices

HT5957 Updated my phone with iOS 7.0.2 and now my phone won't turn on. The only thing that it says on the screen is to connect to itunes. I connect it and try to restore it but it says it was corrupted and goes back to the itunes screen. HELP!!

I updated my phone with the new iOS 7.0.2 and now it won't turn on. The screen says to connect to itunes and so I have. I have gone through the recovery mode and everything but a message saying the recovery was corrupted keeps popping up. I am scared this new update crashed my phone. Please Help!

Hi there briana_webb82,
You may find the troubleshooting steps in the article below helpful.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W.

HT1848 I bought Turbo for my kid but the only thing that got downloaded was the iTunes extras. Is there a way to redownload the movie?

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