HT1848 i can not find the authorize computer to allow my files to transfer to the library please help

i can not find the authorize computer to allow my files to transfer to the library

Authorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.

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What operating system?
Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
What does it say?
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I am employed by HP

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Plug a LAN port of TC by ethernet directly into the computer.
Unplug the TC so it is fully isolated from the network.
Do a full factory reset of the TC.
The Factory Reset Gen1-4.
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HT1848 i can not find the authorize computer to allow my files to transfer to the library please help

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