HT1848 My sync is greyed out!

My sync is greyed out. And the phone no longer auto syncs with the computer. what is wrong?

Hello Prakharfromindia,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
iOS: Troubleshooting Bluetooth connections
http://support.apple.com/kb/TS4562
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Have a nice day,
Mario

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My Nano will no longer sync with iTunes. Sync is greyed out under Devices.

My Nano will no longer sync with iTunes. Sync is greyed out under Devices.

Are you using the original cable that came with Nano and not your iPhone's cable? Have you worked through the troubleshooting in this Apple support document?
http://support.apple.com/kb/TS1410
B-rock

HT1351 I would like to sync ITUNES to my IPOD. When I click on devices the sync is greyed out. can anyone help

I would like to sync ITUNES to my IPOD. When I click on devices the sync is greyed out. can anyone help. I am running Windows 8

You need to select your iPod in iTunes. The command (from the menu bar?) is disabled because you have not selected a device for which the command is applicable.
The latest iTunes may hide the sidebar. To show the sidebar, from the menu bar, under View, select Show Sidebar. In the sidebar, find and select the iPod under DEVICES.
Once the iPod is selected, you can select the Sync command under File -> Devices in the menu bar. You can also just click the Sync button at the bottom left corner of the iTunes window (when the iPod is selected).

Itunes showing all data as other and sync button greyed out

Itunes showing all data as other and sync button greyed out. I have downloaded and installed Itunes 11 (multiple times) and restored my phone twice already, but I am still not able to sync my Iphone 4 with Itunes.
When I select / de-select Apps on Itunes to remove from the phone the "Apply" button does appear, but after I click it nothing happens. Then the greyed out "sync" button just appears again.
Anyone with some advise please?

Try Restarting or Resetting your touch.
Restart: Hold the Sleep/Wake button until the red slider appears and turn off your iPod. Press the sleep/wake button and hold it until you see the Apple icon.
Reset: Hold the Sleep/Wake button and the Home button at the same time. The red slider will appear first, keep hold everything until you see the Apple icon. Release the buttons.
Check your iPod and see if your music and apps have reappeared. If they do after either option, then resync your iPod.
If neither works, then Restore your touch through iTunes.

Ipod sync is greyed out after latest update and libary was wiped

i updated the latest update...2 weeks later opened itunes my libary was gone bar itunes purchases...
now when ipod is connected if i go to file/ devices ipod isnt there eg bla blas ipod and the sync is greyed out ..
now before i updated the latest update all was fine..
ive since put my libary back as is stored on external hard drive and reset ipod and added libary back to ipod
but still the same as dicribed above.
now i connected my wifes iphone 4s to itunes went to file/devices hey presto itunes reconised it as eg wifes iphone
but dosnt do for ipod..
any ideas cheers.

Normally a greyed out Wifi is a hardware failure, but with some of the problems I've seen with the upgrade to iOS 4 on 3G phones, I'm not convinced the problem/problems aren't related to software. I have two suggestions, neither of which are guaranteed to work: 1. Restore your phone as a "new" device in itunes & not from backup. But first delete any and all .ipsw files on your computer. This will force itunes to re-download the current OS. The .ipsw file can be found here:
OS X: ~/Library/iTunes/iPhone Software Updates
XP: C:\Documents and Settingsusername\Application Data\Apple Computer\iTunes\iPhone Software Updates
7 & Vista: C:\Usersusername\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
You may have to turn on "show all hidden files" to find them.
Once done, reboot your computer, launch itunes, connect your phone & restore as "new". When finished, DO NOT SYNC, rather eject your phone & see if all is working properly. If it is, sync your content back to your phone. If not, proceed AT YOUR OWN RISK!
2. Try and downgrade to 3.1.3 from here:
http://www.felixbruns.de/iPod/firmware/
Note: Before you try this, bear in mind this is NOT endorsed by Apple & that you run the risk of making your phone inoperable.

My replacement iPod will not sync. I've purchase new songs and albums and can see them on my PC. but they will not sync. When I select the devises from the menu the Sync is greyed out..

I just had to replace my classic iPod, lost all my music (except previously purchased). New (refurbished) iPod will not sync the new music I've just purchased or the CD's I've uploaded. When selecting the Devises in the menu, Sync is greyed out. I need help. When I plug my iPod into the PC and is shows it is syncing it only picks up my previous music,

See this article how to transfer your data? How to back up your data and set up as a new device
Make sure your new computer is authorized in iTunes. Disable autosync in itunes, connect your ipod, right click on it in the device list and choose backup.
This will save data, pictures and settings to itunes. See what's included in this backup here: http://support.apple.com/kb/HT1766
Transfer your purchases the same way to copy all apps and bought media from the Store to your computer.
Set up at least one contact and event on your computer to be able the merge your calendars and contacts after your ipod got wiped during the first sync.
The rest of the data can be restored from the backup you made.
Restoring: http://support.apple.com/kb/HT1414
As mentioned by vazandrew, music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

I had ITunes on a Dell laptop. I copied it all to a Compaq laptop via external hard drive. The Dell is deauthorized. The Compaq is authorized. My IPod Classic will not Sync on the Compaq. I have transferred purchases, but "Sync" is greyed out.

I had ITunes on a Dell laptop. I copied it all to a Compaq laptop via external hard drive. The Dell is deauthorized. The Compaq is authorized. My IPod Classic will not Sync on the Compaq. I have transferred purchases, but "Sync" is greyed out. How can I get the IPod to sync with the Compaq?

If the iTunes sidebar (along left side of window) is hidden, from the menu bar, under View, select Show Sidebar.
The iPod should appear in the sidebar, under DEVICES. Select it there. To the right, its Summary screen is shown. Toward the top, there is a bar of buttons starting with Summary. Click on Music next to Summary. This Music screen is where you tell iTunes how to sync songs ot the iPod.
Check the box for Sync Music. This is the switch to enable automatic syncing. If your iTunes music library fits on the iPod, you can choose to sync Entire music library. Otherwise, you can choose to sync Select playlists, artists, albums, and genres. Then select what you want on the iPod from the lists below.
Click Apply to intiate automatic syncing between that iTunes library and your iPod (based on how the iPod's Music screen is set up in iTunes).

Trying to sync selected (greyed out) contacts to my replacement 4s. Get error messages - computer not setup to sync - override or OK. OK - session could not start. How do I fix?

I have a new replacement 4s. I am trying to set it up. I hate iCloud but need it to sync my calendar to my phone. I mistakenly set it up to sync Contacts too and found out it synced ALL contacts which I do NOT want. I used to use iTunes to sync only selected contact folders (one I call Sync). Others are too sensitive to have on my phone. So I turned off "where is my iPhone", and turned off "Contacts" on iCloud. It said it would delete all my contacts on my phone the next time I sync (using iTunes). So I try to sync my Contacts using iTunes and find that under "Info" on the device tabs my only possible selection is ALL contacts with the "Selected" button greyed out. But even leaving all checked, I get the message "iTunes cannot sync information with the iPhone because syncing has been disabled on this computer (my Mac). Do you want to enable syncing?" I hit the button "Enable syncing" and I get the error message "Syncing cannot be enabled on this computer" with "Override" and "OK" my choices. If I select "OK" I get the error message "iTunes could not sync information to the iPhone (Name) because a sync session could not be started". I can sync my music and my apps but get this stupid message otherwise. What gives and I do I fix this? Thanks

Actually I can't sync anything - no music, photos, etc. And it tries to start syncing as soon as I plug in my iphone and itunes is open. It ends "sync" but hasn't done anything. I have tried deleting lockdown files (per "solution" found here). I have deleted all my backups (per other "solutions"). I have restored my iphone 2x. I have done soft boots of my iphone. My macbookpro 10.9.3. iphone 7.1.1. iTunes 11.2.2 (3).

IPad Movie Syncing problem -- Greyed out in "On This iPad"

I have attempted to add "Home Video's" to my iPad. They are MP4. I am running the updated versions of ITunes and my Ipad. I have been struggling with this problem for a while now. When I check the Ipad, the "On This Ipad" shows the dotted cirlce and the title of the video is greyed out. I have other home videos that I added in a long ago sync that are active, but cannot get these active. I have tried various settings ie. "Manually Managing Music/Video, Syncing only Checked songs/videos. I have had no success.
When I do go to sync it makes changes in the bar at the bottom of the screen, but then dissapears during the sycning process and reverts back to the orignal. I Would appreciate some help.

I'm sorry I don't have a solution to post, but just want to say that I too (and I'm sure, among millions of others) have experienced nothing but frustration and anger at all the ridiculous bugs that have happened seemingly without any interference from the user's end.
I can't even begin to list all the problems I've had since being forced to upgrade to iOS 7 on my iPhone(s) and iPad(s) being a family of Apple users. The OS "Music" app is completely useless now (half of my 1,200 songs are "greyed out" and unplayable), iTunes doesn't sync properly (it absonlutely refuses to transfer songs no matter how many options and selections in the various panes are checked off) and everything is INCREDIBLY slow.
I've read SO many possible solutions and fixes and, really, I don't have the TIME to be reading endless posts and screwing around "experimenting" trying to get it fixed. And Apple, as usual, is mum and nowhere to be found.
My advice to tech companies is to LEAVE THINGS BE -- especially if there is no real improvement. Unless the change significantly improves the functionality—changing the interface, buttons, or even the icons JUST BECAUSE is stupid policy and infuriates those of us whose lives don't live and breathe Apple...and just want a functioning phone.

ITunes does not sync - button greyed out

I recently updated my 3gs to the new software, and my new ipad (3rd gen) is also running on the latest software. I also have the latest iTunes.
Up until 3 days ago, everything worked fine. Now however, whenever I plug either of them into my computer to sync some new music (or anything else) on, the sync button is greyed out.
So far I have tried :
Restoring my iphone [+ it seems my backup is missing all my apps/music]
Erasing ALL apple programs (itunes, updater, quicktime etc.), and then reinstalling [I've done this all twice now]
switching USB ports
Restarting both my computer and iPhone/iPad
Authorizing my computer again
I cannot drag and drop music onto my devices or use the sync button.
However none of these work for me. I now have nothing on my phone, and cannot put anything on it. This is incredibly irritating.
Im starting to get very angry with these products. Apple is supposed to be reliable is it not?
Someone please help me!

i am having a iusses a little different hoping you can help me, my computer did not crash it is finr, its a gateway, windows 8, i undated my itunes to the new version, and can't get my other one back, i plug my ippod shuffle into the usb port and nothing happens, i tunes doesnt pop up, my ipod icon doesnt come up in the new version of itunes i cant sync it to nothing, i have no idea how to add music and now clue how to use this itunes. i am getting a new ipod tomorrow and i have no clue how to add music to it now.. can you help me?

Problem syncing and greyed out songs on iTunes

I just recently switched from an iPhone 3gs to an iPhone 5. Before switching phones, I went on iTunes and clicked "back up" in case I wanted to transfer music, photos, etc. After switching, I decided to add new music onto my new iPhone. I don't use iTunes very much, so while trying to figure out how to put music onto my phone, I clicked "restore from backup." I was afraid some of my new apps would disappear, so I clicked cancel. I checked my phone and the only difference I saw was that I got my old bookmarks back from my old iPhone.
I went back to syncing my new music and figured it out, however, I noticed that every time I clicked "sync", it would sync for a little while, stop at "step 2: backing up" and then cancel. I think cancelling the "restore from backup" interrupted the syncing process for my music because now, some of the songs are greyed out on iTunes, but they still show up on my iPhone. I'm happy the music still plays on my iPhone, but it bothers me that I can't get rid of the greyed out songs on iTunes.
Can someone please tell me how to fix the greyed out songs and how to stop my phone from syncing and canceling?
P.S.
My iPhone would sync and then cancel every time I plug in my iPhone into my computer, but I stopped that by going on iTunes to "Edit", "Preferences", "Devices", and then checkmarking the box that says "Prevent iPods, iPhones, iPads from syncing automatically."
I hope all of this makes sense >.< I feel like I should be jumping up and down in joy for getting an upgrade, but I'm bummed out now that this has to happen :/

I'm sorry I don't have a solution to post, but just want to say that I too (and I'm sure, among millions of others) have experienced nothing but frustration and anger at all the ridiculous bugs that have happened seemingly without any interference from the user's end.
I can't even begin to list all the problems I've had since being forced to upgrade to iOS 7 on my iPhone(s) and iPad(s) being a family of Apple users. The OS "Music" app is completely useless now (half of my 1,200 songs are "greyed out" and unplayable), iTunes doesn't sync properly (it absonlutely refuses to transfer songs no matter how many options and selections in the various panes are checked off) and everything is INCREDIBLY slow.
I've read SO many possible solutions and fixes and, really, I don't have the TIME to be reading endless posts and screwing around "experimenting" trying to get it fixed. And Apple, as usual, is mum and nowhere to be found.
My advice to tech companies is to LEAVE THINGS BE -- especially if there is no real improvement. Unless the change significantly improves the functionality—changing the interface, buttons, or even the icons JUST BECAUSE is stupid policy and infuriates those of us whose lives don't live and breathe Apple...and just want a functioning phone.

Synced items greyed out on iPad

Since upgrading to 5.1 on my ipad2, I can't sync movies?? They appear on the iPad but are greyed out with 0 bytes... Help please

Hmmm.... before going any further. Connect device by USB to PC and open iTunes - Left click device when it appears and click on Reset Warnings. Do the same under the iTunes Edit Menu - Preferences\Advanced tab - click on Reset Warnings there too. Then:
0 Bytes would normally indiacte the films are incomplete. Can you please unsync your films by clicking your device, in iTunes, when the Summary page appears, select the Films tab and remove the tick from Sync films. When finished click apply and then Sync.
Close itunes (whilst your device is still connected to your PC). Reopen iTunes. Do as before, but this time select the option to 'sync selected". Place a tick in a box next to one film only. Apply and sync - watch the sync bar to confirm it completes.
When finished, go to Video App on your pad and commence play back (about 20 mins worth)
Then close - reconnect to iTunes and set sync options for the items you want to transfer. Hit apply and then click to sync.
Watch the memory bar at the bottom when selecting films - if your library exceeds available memory on your pad it will not be able to sync.
If this is the case you should get a dialogue box telling you this.
There is a bug with the Manually Manage, it can misbehave sometimes. Take the tick out of this box, and use the "Selected Items" option under each sync heading for Music and Films.
Let me know how you get on please. If you get any warnings or dialogues can you please note them down 'Complete' and post back with what you were doing when it/they displayed- unfortunately there are literally hundreds of them and it is impossible to know why each one appears without feedback from those who post here.
Best Regards, Ct

Itunes sync button greyed out... restore not fixing the problem.

I have been struggling to sync my ipod for several weeks now. I am becoming desperate, help would be really appreciated!
Operating system and software versions:
Windows 7 64 bit
itunes 10.5.3.3
ipod touch
iOS 5.0.1
This is what has happened so far:
Itunes stopped recognizing Ipod when connected through usb cable, although windows did recognize the device.
The following error appeared: "Itunes has recognized an ipod but it could not be correctly identified, please disconnect the device and try again"
For a couple of weeks I tried everything: I uninstalled and reinstalled itunes and every other apple software, I reinstalled ipod drivers, usb drivers, restarted services, reinstalled services, tried syncing using winamp and songbird with no success, restart ipod, etc. I connected the ipod to my mom's computer, and it was recognized. I connected a friend's ipod touch to my computer, and it was recognized. The only thing I managed to do, was a backup using icloud.
Finally, I remembered installing my motorola phone software a couple of days before the problem started. I uninstalled the motorola software, reinstalled itunes and voila! itunes recognized the ipod once again.
only... now the problem was that the sync option had been replaced by restore. So I tried restoring to the icloud backup, and it worked, except all the music dissappeared from my ipod. Then I tried syncing and the sync button was greyed out.
So I tried restoring ipod with itunes backup.... again, unable to sync.
So then I tried restoring ipod as if it were new... again! unable to sync.
the sync button is greyed out and nothing happens when i click on it. the apply changes button is the same. I've tried manually adding music with no success.
I'm just desperate, I don't know what else to do!!! Please someone help!

I am having the same issue with my iPod touch. I installed both iOS 5 and iTunes 10.5 this weekend, and now the sync button (in iTunes, on the summary tab of my device info) is always greyed out.
[edit to add]: I've restarted my computer several times, and also tried restoring the iPod several times, to no avail. I'm running Vista.
Anyone have any answers?

HT203300 why is the devices section in the sync menu greyed out.Why is i tunes saying it cant see my i phone evn thoght it is connected

All of a sudden I tunes will not recognise either my I phone or I pad even thought they are connect to my pc.In the diagnostics section it says that there are no devices connected.What has happened? When I go to I tunes and try to press the sync button it is greyed out.

Hey Hammer1953,
If you are having an issue with your iPhone and iPad not being recognized by your Windows computer, I would suggest that you troubleshoot using the steps in this article -
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

Please help! iPhone 6 Plus will not sync to PC, sync button greyed out.

After upgrading to 8.3 I am unable to sync my iPhone 6 Plus with iTunes on my PC. When the phone is connected by cable the PC recognizes the phone and it is visible in iTunes, but the sync button is greyed out and the storage bar only shows about 20gb used, all yellow and marked as "other" data even though my iPhone actually has about 90gb of apps/music/photos on it. I am using the stock Apple sync cable, latest iOS update and iTunes. So far I have tried:
-Power cycling both phone and PC.
-Completely uninstalling iTunes and all associated programs in the order recommended by Apple, then re-installing.
-Unchecking everything to be synced (music, photos, etc) then clicking apply. iTunes does send some kind of brief sync with the phone after I click apply but I'm still left with the greyed out button and yellow storage bar. Nothing is deleted from the phone. Re-checked everything same result.
-Wiped and restored iPhone from iCloud backup, still no sync button and yellow storage bar.
I noticed when I check for music "on device" it only shows about 30 songs from a couple of different albums, all with the dotted circle indicating they were not transferred. I actually have a lot more on the iPhone. I've tried everything I can think of to clear these out and nothing works.
Any ideas?

Try to set it back to factory settings and restore from the latest backup, explained in this article:
Use iTunes to restore your iOS device to factory settings - Apple Support
If all content on your phone is marked as "other", the data on the phone can't be read by iTunes anymore and the only thing that could help is restoring the device.

HT1848 My sync is greyed out!

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