HT1848 This article is no longer accurate in 2014
Not a question but a note:
In 2014 and 2013, this article (articleId=HT1848) is no longer accurate.
In recent versions including 11.4(18), the actual behavior is unrelated to the image in the article; rather, File->Devices->Transfer Purchases From <device>
This note may be posted twice due to website tossing my post when asking me to login to post it.
Nobody on these boards can edit Knowledge Base articles. Click here and fill out the form.
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Similar Messages
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HT1331 Why does this article still not indicate that Airport Disk Utility no longer exists?
ADU stopped existing after 10.6. I see this article was updated in May; that means two revisions of OSX which don't contain this utility have been announced or released at that time yet it's still wrong. It's near the top of google rankings, making this a crappy thing to do to your users who are looking for information, Apple.
Yes, you are correct - there is no longer a Airport Disk Utility. It was discontinued. That article was accurate up until 10.7 was introduced.
You cannot call "from the main window of AirPort Disk Utility enable "Show AirPort Disks in the menu bar"" a 'typo' - it is flat-out wrong, as that menu option no longer exists at all. So the instructions can not be applicable.
This could be corrected simply by adding "10.6 and earlier OSX versions" or the like to the products affected list. But leaving this entirely unusable set of unstructions up as it stands is misleading and counter-productive. -
I Authorize my apple 4s in to my computer,but my phone non syncing to my computer, the warning message is , the phon colld not synced because this computer is no longer autherise for purchased item that are on this iPhone., wat i do??
Well Authorize the Computer...........
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The iPhone could not be synced because this computer is no longer...
This is not about wanting to manage music, etc. It's about my work. I have an app in development and need to load the latest IPA for testing, a process performed through iTunes, like syncing anything else. When I try and sync I get the message, "The iPhone could not be synced because this computer is no longer authorized for purchased items that are on this iPhone.
I did the research on the internet and haven't found an adequate answer. I've tried:
— Being sure I'm logged into the same iTunes account as the iPhone.
— Deauthorizing then Authorizing the computer, after which I get an alert saying the computer has been successfully authorized, resulting in the same error message again when I again try and sync.
— Removing the SC Info folder, as found in this article: http://support.apple.com/kb/TS1389 . I guess I have the only Mac that has no trace af any such "SC Info" folder anywhere in the system (OS 10.6.8).
— Logged in under every conceivable account configuration (computer admin, device account, etc...) to no avail.
I have to get this IPA imported into the iPhone. It's the same process as syncing anything else. If anyone has a solution, please send it along. Clock is loudly ticking.
Many thanks.
CayceSame problem. Did you guys find the solution?
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the iphone could not be synced because this computer is no longer authorized for purchased items
Hello 7283,
Thank you for providing the details of the issue you are experiencing with syncing your iPhone. It sounds like you computer is not authorized for some of the purchases on your iPhone.
I am not sure if you have authorized your computer, but I recommend trying that first. If you have purchases from multiple Apple IDs on your iPhone, you will need to authorize all the Apple IDs used to make purchases. Use these steps:
Open iTunes on the computer you want to authorize.
Choose Store > Authorize This Computer from the menu bar.
You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
If you have already authorized your computer, I recommend reviewing the following article for additional assistance:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I can't synchronise phone 5s with i tunes . mac message me : the i phone could not be synchronised because this computer is no longer authorised for purchased items that are on this i phone. then go and authorised mac but keep send me the same message.
Hi john,
Follow the troubleshooting steps in this article:
http://support.apple.com/kb/ts1389
Cheers,
GB -
Five minutes later"this song can no longer be made into a ringtone"
I downloaded a song that had the bell next to it. Five minutes later, it's downloaded, and I click the bell icon to make my ringtone. A box popped up that said "this song cannot be made into a ringtone- this song can no longer be made into a ringtone"
What's up with that??? I already had this song in my library. I only downloaded it again so that I could make the ringtone, and now it won't work. Anybody know what to do??
Thanks, KellyI am having the SAME issue - I just bought a song 2 days ago that clearly had the bell icon next to it. Right after downloading the song I clicked "create ringtone" and received the same error message "this song can no longer be made into a ringtone". SO I called iPhone - they can't help...so I emailed iTunes and I am getting the total run around. I clearly explained this issue to which they have replied with FAQs on ringtones and articles on how to download ringtones, duh. I re-authorized my computer, restarted it, on and on...still nothing. It seems like iTunes support wants to ignore my true problem and just keep running me around in circles.
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while trying to sync with my iphone I recieve the message: This computer is no longer authorized for apps that are installed on the iPhone “Terri George’s iPhone”. Would you like to authorize this computer for items purchased from the iTunes Store? When I put in my password and hit authorize, I get a message telling me there was an unknown error (-50). Would love to sync today. Any help would be appreciated.
The -50 error is documented in this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
Here is a synopsis:
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
I am trying to sync my iPad to my computer. When I do, using either WiFi or USB connection, I receive the following message: "This computer is no longer authorized to play purchased items that are on the iPad "XXX". Would you like to authorize this computer for items purchased from the iTunes Store?" I have deauthorized and reauthorized repeatedly, and even trashed the SC folder, but the symptom continues. I am using OS 10.9.3. iOS 7.1.1, and iTunes 11.2.2. Suggestions/solutions would be welcome!
A link in the article that Texas Mac Man provided has several troubleshooting steps for "repeated requests for authorization":
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Take a look to see if any of those steps will clear up you issue.
Cheers,
GB -
Trying to sync my iPod with iTunes and I am getting this message:"This computer is no longer authorized to play purchased items that are on the ipod"... I have deauthorized and reauthorized the account and still getting the same error. I have read and followed the instructions in the support article TS1389. I do NOT have an SC info folder at /Users/Shared/ directory to delete.
I just installed Lion yesterday, and am running iTunes 10.4. First attempt to sync since upgrade.
Thanks
DanYup,
Me too...this is stupid, stupid, stupid. Just purchased my 200 (ish) mac and now I am told that my new Mac Book pro is not "authorized".
Which if my 200 macs are authorized. Can someone please tell me???
I "deauthorized" my old MBP and still told I cannot use my iPhone with iTunes.
Interesting that my old $2500 MBP, my new $3000 MBP and my $500 iPhone all cannot work cuz of some pinhead's decision to use this assorization process.
Yes I am very, very, very mad. -
When I connect my iPad to my iMac I get a repetitive flashing error message "iTunes could not connect to this iPhone. This device is no longer connected." iPhoto eventually launches but iTunes will not launch iTunes. iPad will not charge. Restarted iMac and rebooted iPad and no difference.
Hi GJ374,
Thanks for using Apple Support Communities. This article has steps you can take for issues with your iPad not being correctly recognized in iTunes:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
- Ari -
HT3462 Is this article still true?
Is this article still correct. i tried to do this in the messages app on my computer and it didnt work.
Hi,
The answer is a sort of yes and no at the same time.
It is still possible to send SMS via an AIM Buddy list.
Howerver the Menu items that used to exist are not longer there.
It can only be text.
It Has to be from a Computer that has been set to the USA region.
The phone in question has to be on a US carrier in this list
Method.
You need an AIM account in Messages > Preferences > Accounts (it can be an AIM valid ID such as a Apple ID ending in @mac.com, @me.com or @icloud.com)
It needs to be enabled.
If you are not displaying Buddy lists go to the Window Menu in Messages.
The default is for a combined Buddy list ("Buddies" in the menu).
They can be separated out in the Preferences > General Section > And unticking the "Gather all Accounts into one List"
IN the AIM Buddy list click the Add Buddy + icon at the bottom of the Buddy List and chose Add Buddy.
Add the phone Number as if it were a Buddy's Screen Name with a leading +1 in front (as in +1234567890)
It will be automatically formatted.
In the Contacts List you can Set the Edit option for a Contact and Add the phone Number as an AIM Screen Name there.
I tend not to do this as if they have an AIM name as well you cannot tell which is On Line without mousing over the Buddy list.
If you do add them to the Contacts list as their Own card it will look a bit like this
This is obviously a Mocked up Card and Number and will not work (you will get a response from the AIM servers saying it is not valid.)
9:43 PM Wednesday; June 12, 2013
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
I tried following the steps in this article. When I attempt to delete iTunes, it says “iTunes” can’t be modified or deleted because it’s required by Mac OS X. What other steps could I take to get my MacBook Air to recognize my iphone again? Neither iTunes nor iPhoto recognize my phone any longer.
iTunes can't be deleted because it comes with OS X. In order to delete it, open Terminal and copy:
sudo rm /Applications/iTunes.app
This will remove iTunes, so then you can reinstall iTunes -
HT4972 How do I initiate the steps in this article?
How do I initiate the steps in this article?
Here are the contents of the article -
iOS 4: Updating your device to iOS 5 or later
Summary
To update your iPhone, iPad, or iPod touch from iOS 4 to iOS 5 or later, you must erase and restore your device first, before completing the update.
Products Affected
iPad, iPhone, iPod touch
As part of the update and restore process, iTunes will (in order):
Back up key elements of your device, such as settings, Contacts, Calendars, Notes, and your Camera Roll1. iTunes will not, however, back up media content from your iOS device, such as music, apps, books, movies, and TV shows.
Update your device to the latest version of iOS software.
Restore your device from your most recent backup.
Restart your device.
Sync back media content from your iTunes Library to your device2.
If you are attempting to update using a Mac or PC with which you normally sync You may see the following iTunes message:
Follow these recommended steps before updating your iOS device:
Transfer purchases3 to your computer.
Back up your device by syncing it with your Mac or PC first.
If you are attempting to update using a Mac or PC with which you do not normally sync Only the content that is stored in the backup will be restored back to the device after the update is complete. Attempting to do this may result in iTunes alerting you with the following message:
If you must update your device on a Mac or PC you don't normally sync with, follow these recommended steps before updating:
Review what is stored in a backup.
Transfer purchases3 and sync your device with the computer you normally use.
Additional Information Notes:
Completing your backup may take some time, depending on the amount of content on your iOS device.
If you are updating your iOS device on a computer with which you do not normally sync , or if you disconnect your device before the sync process is complete, you may notice that some media content that was previously on your device is no longer there. You can restore this content by syncing with the Mac or PC with which you normally sync.
Movie rentals purchased directly from your device will not get transferred to your computer when you sync and transfer your purchases. -
This article is vague and unhelpful. My iTunes needs help from a pro.
I have over 120,000 songs -- NO movies, TV, radio, or books...
I have other programs which efficiently run things which are not audio-based.
So why can I not get iTunes working well?? It now takes at least 10 secs for any operation to be completed!
That is just plain evil. But I am sure I could do something to help.
All the music is on an 2T external drive.TS1717 as noted in the thread title...
Brigancook, is the library database on the external or just the media? iTunes reevaluates smart playlists and rewrites its database after every action on the library. I've found this can make a library half that size, with a lot of smart playlists, quite sluggish. That said I'm aware part of my problem is aging hardware. Having the database on the internal drive may improve performance if it is currently on the external.
I'd expect to see an exponential relationship between size and response time which may explain what you see. Cutting down on the number of smart playlists might help. If we're really lucky the long awaited iTunes 11 might have streamlined some of the background processes as well as cleaning up the front end.
tt2
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