HT1848 This week I had 344 purchased songs; now 330. For example, Amy Whinehouse is under purchased but not on my library. Please help?

I'm just trying to find my purchased music. I had 344 songs on Monday; and last night there were 330. I tried to transfer the missing music only like Amy Winehouse; but the system said the music was there. It's under purchased history, but not on my computer.

There seems to an issue with the current build of iTunes not indexing the Music playlist correctly. Download the current iTunes Free Single of the Week. I know it sounds odd, but it should fix the problem. If that doesn't work close iTunes and delete the hidden file sentinel from inside the main iTunes folder, then start iTunes again. It should run a consistency check when it starts up which might resolve the issue.
tt2

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HT204053 My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.

I was filling a form online, then I got to where I had to upload an Microsoft document but when I clicked on upload document I only had the option of uploading photos and videos, but not Microsoft doc. Please help.... How do I upload Microsoft doc related

I was filling a form online, then I got to where I had to upload a Microsoft document but when I clicked on upload document I only had the option of uploading photos and videos, but not Microsoft doc. Please help.... How do I upload Microsoft doc and other related office documents?

tis true
I know, I always do that but I was in a rush to get somewhere and I was relying on my thousand dollar Mac to do some kind of recovery or something. I know Microsoft always keeps temporary files (I think Mac does too, part of me asking here in this forum was for someone to tell me where I can find those files) and when you go to open Office Works then it gives you the option of opening the last recent documents, saved or not saved.
I usually copy paste into my emial just in case something goes wrong with the created document but I just didn't have the time to login and do all that My loss, you live and you learn, BUT still if ANYONE got any info on this, PLEASE DO CHIME IN *keeping the hope alive*

HT4009 still not installed what i purchased but the amount already deduct please help me..

till not installed what i purchased but the amount already deduct please help me..

Assuming that you are referring to an in-app purchase, then if you haven't received it then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

This afternoon glass of my iphone 5c runs out .. half the time pushed back inside but I am scared .. please help me. thank you

this afternoon glass of my iphone 5c runs out .. half the time pushed back inside but I am scared .. please help me. thank you

Welcome to the user to User Technical Support Forum provided by Apple
You need to take your Device to an Apple Store or AASP (Authorized Apple Service Provider). Be sure to make an appointment first...

I get the "Your purchase could not be completed" message, please help to verify

I get the "Your purchase could not be completed" message, please help to verify

If you haven't already done so, to contact iTunes Support (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption

My purchased music on my iphone will not transfer to my itunes library. I have tried 'transfer purchases' but it hasnt worked. Please help!

Please help me. I recently got a new laptop fro Christmas and i have begun to sync all my music and apps etc onto my new laptop. However, music that i have previously purchased on my iphone will not sync to my current laptop. I have tried 'transfer purchases' but only some have transfered, i still have over 200 songs to import and they won't transfer from my iphone to my laptop. Please help, it is very irritating. Thanks.

Unless the iPhone was purchased as unlocked very recently directly from an Apple Store (the only place in the US where unlocked iPhones are sold, and then only since June), which from the symptoms I doubt is the case, then it was locked to AT&T and jailbroken to make it work with an Irish cell carrier. Updating the operating system has now relocked the iPhone back to AT&T.
Only the cell carrier can institute an official unlock, one which will hold across updates of the operating system, and AT&T will not do so for any reason. All we can advise here is that you return the iPhone to your uncle and purchase an iPhone there in Ireland.
Regards.

HT201210 I I had forgotten Apple ID by a friend of my information changes, so I did not activate my iPhone, please help me

How to operate my iPhone back?

You will need your friend to unattach the phone from that Apple ID. See: http://support.apple.com/kb/HT5818 for an explanation of what Activation Lock is, and here are the instructions that your friend will have to follow: http://support.apple.com/kb/TS4515

HT1391 Purchases show in the Playlist folder /Purchases, but not anywhere else in the Library Album, etc: - how do you get them to show there?

Songs that I have purchased and downloaded show in the Playlist folder under "Purchased", but not in the Library under Artist, Album etc:. What do I need to do to have them show under Artist, etc;?

Download the free iTunes Single of the Week...
Sounds a bit voodoo I know, but it has a good strike rate.
tt2

I purchaced a song, but I received a notice that this song was already purchased but not downloaded what does this mean?

I purchased a song, but I received a notice that this song was previously purchased but not downloaded. Doesn't this occur immediately, if not how do I do this?

Store>Check for Available Downloads

HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4623 I have an iPhone 4. I recently updated it. It loading all my iTunes music purchases but not the music I had on my computer and had on my phone. Gone. I have tried re-sycing. Tried all I know to do. It says "it cannot locate my music" do I want to s

I have an iPhone 4. I recently updated. It loaded all my iTunes music purchases but not the music I had on my computer. This music was on my iPhone before I updated. I have tried re-sycing but not getting anywhere. Says it cannot locate my music files but I see it on my lap top but cannot play it or get it on my iPhone. Can anyone walk me through this?

C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again.

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happeneing. help please!

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!

Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M.

HT5085 I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

Have you deleted anything from your iTunes library ? Have you checked to see if they are still on your computer, but not listed in your iTunes library ?
If not then do they show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage for redownloading ? If they don't show there and others do and they are still in your country's store, then check to see if they are hidden : http://support.apple.com/kb/HT4919
If they are no longer in your store for redownloading (or you aren't in a country where music videos can be redownloaded) then you will need to copy them back from your backup of your library/downloads.

HT3743 I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS

I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS

You got ripped off. You bought a hacked/jailbroken phone. That's what error 1015 means. Return it and get your money back if possible and buy a phone from a legitimate source.
Discussing jailbroken / hacked phones is forbidden by the terms of service. Jailbreaking / hacking voids any warranty and forfeits your right to support here or from Apple. You can not get help here.

HT1848 This week I had 344 purchased songs; now 330. For example, Amy Whinehouse is under purchased but not on my library. Please help?

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