HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • How can i get a refund for unauthorised purchase made by my 6 years old child? I tried in customer service and told me to write a email but I don't know where i have to.

    How can I get a refund for unauthorised purchases made by my 6 year old son. And he purchase games 1200€ With in 3days. How it's possible?

    I'd follow the "report a problem" link
    http://www.apple.com/support/itunes/account/

  • HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

    how can i get a refund for my icloud upgrade? i am within the 15 days

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • How can I get a refund for unwanted app?

    My kids downloaded an extension of an app, made for kids, that cost $100. They thought it was free, until I got the bill. How can I get a refund for this and remove the app? This is wrong on so many levels, beginning with having a free app for kids luring them to a ridiculously priced one. Any help is appreciated.

    You posted in the Mac computer OS X Tiger 10.4 forum. You don't provide enough info. Was this an iPad app, iPhone app, an iPod app purchased from the iTunes store? Or an app purchased from another source?
    The remedy - don't give your kids the password and answer to security questions.
    If purchased from the iTunes store, there's a link on the invoice.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • How can I get a refund for an unwanted app that I just purchased?

    How can I get a refund for an unwanted app that I just purchased?

    Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
    (111524)

  • How can I get a refund for a purchase made by a minor?

    how can I get a refund for a purchase made by a minor?

    You contact iTunes store support and plead your case. YOU are responsible for the security of your Apple ID and password. There are numerous mechanisms in place to make it easy to prevent unauthorized purchases. IF they agree to give you a refund, they will not do so a second time.

  • How can I get a refund for a product I don't want as its not performing the way I want it?

    How can I get a refund for a Mac APp store product I purchased which I dont want?

    Apple views sales as final. Have you contacted the developer about the issue that you have with the app?
    When the emailed receipt arrives you can start a conversation with iTunes/Mac App Store Support about a refund via the Report link.

  • How can I get a refund for a album

    How can I get a refund for a album I bought at the music store...If I can? Reason being I hit the wrong Buy button.
    Actually, I've had original CD already.

    Go into your itunes store account and click on purchase history. Click on "Report a problem" at the bottom of the page. If it was your last purchase it should be at the top and have a link that you can click on that says "Report A problem". Follow the steps the screen gives from there. This is not a guarantee that you will receive a refund (or store credit which is what they would give) but one of the options is "Accidently clicked Buy" or something to that effect. Someone should email you within 12 hours I believe (the screen will tell you how long after you submit).

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
    But seriously...best of luck.

  • How can i get a solution for this message "Your Apple ID has been disabled"?

    How can i get a solution for this message "Your Apple ID has been disabled"?

    Contact iTunes Store support. That message can mean one of several things:
    Your credit card on file has expired
    The credit card issuer has denied a charge
    Your account has been hacked
    Key information in your account has changed, and Apple needs to contact you to confirm the change.

  • How can i get itunes to quit skipping to the currently playing song when i'm working on the library somewhere else?

    how can i get itunes to quit skipping to the currently playing song when i'm working on the library somewhere else?

    You might be able to achieve what you want by using Party Shuffle. Set the source for Party Shuffle to be the playlist you want to listen to or add the tracks you want to listen to by control clicking on them and selecting Add to Party Shuffle. Once everything is in Party Shuffle, you can rearrange them to your satisfaction. As the songs are played, they'll roll off the queue. You can quit iTunes and even when you restart, all your songs will be there, in the order you want, waiting for you to hit play.

  • HT4914 I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

    I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to contact the iTunes Store and make your request.
    Regards.

  • How can I get a refund for the u2 album that Apple charged me for

    I have just been charged £27.99 for the U2 album that I did not want. How do I get a refund for this. I can't stand U2!!

    £27.99 for the album ? If you are referring to The Songs Of Innocence album (£7.99) then that was given free to everyone three months ago, and was free until 13th October - you are sure that you've been charged, it's not a temporary store holding charge ? The purchase price should show on your account's purchase history : See your purchase history in the iTunes Store - or http://reportaproblem.apple.com on your iPad.
    If you have been charged for the album but you didn't buy it then try contacting iTunes Support via the above 'report a problem' link.
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201318 How can I get a refund for my iCloud storage

    How can I get a refund on my iCloud storage backup

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • How can I get a refund for an app?

    I bought an app a couple of days ago, then found it doesn't do what I thought it would. How can I get a refund?

    Thanks. It looks like I haven't received that receipt yet, but now I know what to do.

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