HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I bought my iPhone 4 in Canada and have been using it here for the past 7 months. In september i will be moving to the UK and am wondering if I get a UK sim card will I be able to use it as my cell phone over there?

I bought my iPhone 4 in Canada and have been using it here for the past 7 months. In september I will be moving to the UK and am wondering if I get a UK sim card will I be able to use it as my cell phone over there?

Hi: I don't believe that Telus provides unlocking for the iPhone. Other phones, yes, iPhone no.
Follow-up info from Telus:
http://www.telusmobility.com/en/BC/Unlock-Device/unlocking_your_device.shtml?eVa r6=link
Stedman

I have got an IPhone 5. It has been locking itself and not possible to run it again. I have restored it by Itunnes. But still not functioning. I have bought it from London whitecity applestore and have been using it in Turkey. Any suggestion ?

I have got an IPhone 5. It has been locking itself and not possible to run it again. I have restored it by Itunnes. But still not functioning. I have bought it from London whitecity applestore and have been using it in Turkey. Any recomandation ?

Sorry, but the warranty for the phone is only valid in the country where you bought the device, and you can't send it in, Apple does not ship internationally.
Has the phone been officially unlocked? Only the carrier can unlock an iPhone.
iPhone: About unlocking

HT5714 hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i d

hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i do

Contact iTunes support. Only they can fix this.

I bought a album, and have been charged for it, but it wont download

any body know what to do, when yu buy an album, but it wont download. And youve also been charged already

How to report an issue with Your iTunes Store purchase

My ipad was bought from a store closing down and have been given a demo mode unit. How do I get it out of demo mode?

My partner bought me an ipad 3 for Christmas, I noticed that there are certain apps I can't access and can't delete them. I checked the Internet for solutions only to find my ipad is a demo mode version. The store has since closed down. Help!!!

Take it to an Apple Store.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
 Cheers, Tom

I've reset my iPhone 4S, my photos are gone but when I plug it into iTunes it still says they are there, can I get them back?

I reset my iPhone 4S and my photos have now gone, the albums are still there but no photos even though when I look at my storage and plug it into iTunes it still says that majority of my memory is to the amount of photos I have. Can anyone tell me how I can get my photos back?

last thing you can try would be go to settings, general, settings, reset all settings
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Hi i input my itunes gift card for £15. I bought some songs and have been charged to my credit card to value of £8.11. Why is this

Hi I input itunes gift card for £15. I bought songs to value of £8.11 and was charged to my credit card. Have i done something wrong. Thanks

These are user to user forums, you are not speaking to Apple here.
I would advise that you review your purchase history:
http://support.apple.com/kb/HT2727
If you still believe that the balance on your account is incorrect, contact iTunes support:
http://www.apple.com/support/itunes/contact/

I Pre Ordered the Anything goes album by Florida Georgia Line and it came out today. The Problem is that i only got two of the songs... I deleted the album and tried re downloading it but it still hasnt worked. Anyone have any suggestiions?

I need help

Hello Feller11,
The next step would be to report the problem with your purchase to the folks in the iTunes Store.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/HT1933
Cheers,
Allen

My computer with all my files I purchased crashed, so can I download them back onto a different laptop without paying for it again as I have already pay for them?

Please will someone help me out

It has always been very basic to always maintain a backup copy of your computer files/docs/pics/music/etc. Use this to put everything back.
If for some reason you have failed to maintain a backup copy (not good), then you can transfer itunes purchases from an ipod: File>Transfer Purchases

HT3209 i want to get old purchased songs and albums back onto my ipod. havent been connected in very long time. now old purchases have this cloud thing on them and i dont know how to access them. someone please help!

i want to get old purchased songs and albums back onto my ipod. havent been connected in a couple years. old purchases have a cloud on them and wont let me access them. someone please help!

I have tried that as well. The purchased songs are not in my playlists and they are still there. I manually deleted them on the phone but the sync puts them right back on there.
I only sync playlists and they aren't on there.

I bought an album on my iPhone and it never transferred to my iTunes account. It has disappeared now and I'm not allowed to buy it again. How can I find my missing music album or have the option to purchase it again?

I bought an album on my iPhone and it never transferred to my iTunes account. It has disappeared now and I'm not allowed to buy it again. How can I find my missing music album or have the option to purchase it again?

Hello bubblegirl2,
Thank you for the details of the issue you are experiencing with your purchased album.
First, I recommend trying to download the album from you list of past purchases. Use the steps in the section titled "Download previous purchases on Mac or PC > iTunes Store" in the following article:
Download past purchases
http://support.apple.com/kb/ht2519
If you have tried those steps and still do not see the album, it may be that the album is hidden. Follow the steps below in iTunes on your computer to check if it is hidden and unhide it:
To unhide your purchases
Open iTunes on your Mac or PC.
If you're not already signed in, choose Store > Sign in.
Choose Store > View My Account. (You may be asked to enter your password again).
On your Account Information summary, scroll down to the "iTunes in the Cloud" section and click Manage.
Choose a content type by clicking Music, TV shows, Apps, or Books from the top.
Click the Unhide button next to the item you would like to restore.
Note: If the item you are unhiding is not already downloaded on your computer locally, it will begin downloading automatically.
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
If you are still not able to download the album, you can report the issue with this purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

I recently bought an ipad 2 and wanted to use all the apps on my iphone4 on my ipad but have been charged when I use my apple id. What should I have done to share the apps?

I recently bought an ipad 2 and wanted to use all the apps on my iphone4 on my ipad but have been charged for the first app I downloaded when I use the same apple id. What should I have done to share the apps and should I have been charged? 2 months ago when I got a new iphone, i was told in order to get all my apps back as I hadn't backed up my files, if I used the same apple id I would 'purchase' the app, but then would not be charged as apple would recognise that I have already purchased the app. That worked, but when I did the same thing on my ipad 2 using the same apple Id, I was charged... what should I have done and is this right as I thought the whole point of having multiple apple devices was I could share apps between devices. please help! thanks.

Using the same Apple id and Password you should be able to download purchased apps without being charged again.
I download to an iPad/iPad2/iPhone3 & iPhone4 with no problem.

I bought a second hand MacBook Air and it won't allow me to install updates as up pops the previous owners log in details. How do I go about amending this?

I bought a second hand MacBook Air and it won't allow me to install updates as up pops the previous owners log in details. How do I go about amending this?

The seller was remiss in not properly preparing the Mac for sale. That task has now fallen to you. You will encounter continual problems until you perform the following. Ignore references to DVD since the MacBook Air has none.
If you are unable to do that contact the seller and request instructions, or arrange for its return and a refund of your costs.
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"Deauthorize" your iTunes account. Same for Audible if you have one.
System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
Sign out of iCloud. Select "Delete from Mac" when it appears.
Next: Remove all your personal information by completely erasing the Mac's internal storage.
If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
If your Mac did not ship with discs, boot OS X Internet Recovery:
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With a fourth finger press the power button to turn on the Mac.
Keep the other three fingers where they are until you see the "spinning globe" icon.
This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
Select Disk Utility from the Utilities menu.
Remove any partitions you may have created.
Select the Mac's hard disk icon, then select the "Erase" tab.
Select the "Security Options" button and erase the disk.
The more "securely" you erase the disk, the longer it will take.
The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
When it finishes, quit Disk Utility.
Select Install Mac OS X from the Utilities menu.
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Do not create any user accounts.
When it finishes, shut down the computer.
If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps. Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.
If the Mac is being sold to someone outside the family consider the following additional information:
System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it. AppleCare stays with the equipment and is transferable.
Execute a bill of sale showing the Mac's serial number.
Once no longer in your possession, remove the Mac from your devices in My Support Profile.

HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

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