HT1904 I chose a movie to download from I Tunes, it seemed to begin downloading then stopped. I checked my account and was billed for it and paid but now the movie is no where to be found. When I go to the support area recommended it says "cannot connect,

Question; I have been using I Tunes for over three years now. The other night I chose a movie to watch on my IPad2 and rented it and began the download and all seemed Ok. Then I could not find the movie, went to my account page and I had already been charged for the movie and I Tunes was already paid but NO moviie anywhere. I sent an email to ITunes but so far no response and it has been several days now. When I try to go to the purchased page or rentals page I get the message that says "Cannot connect to this page, try again later" and this is what I get over and over again. Also, did anyone out there know that ITunes charges a different amount for a movie depending on whether you are using a laptop or an IPad. The laptop is $3.99 and the IPad is $4.99 for the same movie. Is anyone else on to this?
Anyway, if anyone has any suggestions I would appreciate your help. Oh, almost forgot, when I click on the downloads button it only goes to a page with Something about agreements with software and gives you choices of all the countries on earth and when you choose the USA it gives you the same old message of sorry cannot connect, try again later. Does anyone have the phone number of ITunes? Thanks

Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.

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My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly.

My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?

Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

HT201318 i've paid for my icloud storage but now need a vat receipt, where can i get one?

i've paid for my icloud storage but now need a vat receipt, where can i get one?

Usually Apple sends an invoice to your mail 1-2 days after your purchase.
You may even search the invoice yourself, but I'm not sure if you will find it before 1-2 days.
More info here https://discussions.apple.com/message/12360444#12360444

HT4059 When I go yo purchase a book, I pad says cannot connect to iBook store

When I go to purchase a book, iPad says cannot connect with iBook store.

Thanks for responding turingtest2 - I finally worked it out (no thanks to Apple!) - I am in South Africa at the moment and availability of content here is very limited (it seems) according to the bloggers - when I looked there is a tiny faint grey note at the bottom of http://www.apple.com/za/itunes/download ...
it seems to pick up South Africa and the UK - in fact I have set up an alternative UK apple ID so I suppose it sees my ipad, checks my "accounts" and constructs the note accordingly? Weird.
It would have been REALLY helpful to have a clear indication of content availability when setting up the South African account. I have found the several places where the experts explain how to work around this problem with fake US addresses and voucher payments. I don't want to do that.
I have to say that my limited experience with iTunes and Apple over three years (previously on PC/Windows) is way below what I would expect from Apple inc ... this incident must have wasted four hours of my life ...

I upgraded from an android to an new iphone 4s. I have an itunes account and library but I am reluctant to connect my phone to my computer in fear of all of my itunes music syncing to my new phone.

Is it possible to choose which songs from my itunes library to add to my phone? Also, my pictures are stored on my computer but not my itunes library, can I pick and choose which pictures to upload to my new iphone 4s? Any help/advice would be appreciated. Thanks

Under the Music tab for your iPhone sync preferences with iTunes, you have the option to transfer your entire music library or selected playlists, artists, genres, albums.
iTunes does not store photos. iTunes serves as the transfer conduit to transfer photos from your computer to your iPhone, which is selected under the Photos tab for your iPhone sync preferences with iTunes.
If you manually manage photo storage on your computer, create a folder on your computer to place the named folder of photos you want transferred to your iPhone. Select the parent folder under the Photos tab for your iPhone sync preferences with iTunes followed by a sync.

When trying to view Apps that need updates, it says cannot connect to iTunes store..... My wifi is working fine so I'm not sure what the problem is.... Help pls!

Apps

Go to Settings>General>Date & Time and change the date to a few months in the future and then re-try.

HT3500 My iMac (running Lion 10.7.3) is connected wirelessly to a Laserjet 2550. This has operated fine for a long time, but now th printer cannot be found when TimeMachine back ups are taking place. Does anyone know the cause & remedy please?

My iMac (running Lion 10.7.3) is connected wirelessly to a Laserjet 2550. This has operated fine for a long time, but now the printer cannot be found when Time Machine back ups are taking place - Bonjour does not show any devices being available when Time Machine is running. Does anyone know the cause & remedy please?

Your points match mine pretty well,though here are some thoughts:
1. I thought about this theory myself this morning (iTunes possibly causing more issues), but I haven't been able to verify it.
2. When I set up a new user it seemed better for a while, but the issue croppped back up. Yesterday I fully wiped the machine and reinstalled from scratch. I did not reimport my user from TimeMachine, but the problem has come back. My thinking was that I might have some really old software or prefs hanging around causing the issue. No dice.
3. This is my current theory of the issue, so my next step will be to pull the RAM from Crucial and see how the system behves. IF that doesn't eliminate the problem, I'll pull the factory installed RAM and replace it with the 3rd party RAM. The odd thing is how many people seem to have similar issues - I know two personally, and have seen several posts on forums. I think the most common point for this happening was the 10.7.2 update, which would point to software as the culprit.
4. That matches my experience.
My hope is that this will be repaired in the forthcoming 10.7.3 release (current production version is 10.7.2), but otuside of what I noted above, I'm at a loss.

Everytime I tried updating my iphone's software, it says cannot connect to the internet, when my internet is working perfectly fine, what do I do?

Everytime I try updating my software from 4.0.1 to the latest, It keeps on saying cannot connect to the internet, when my internet is working absolutely fine. What do I do?

Try temporarily disabling your firewall and ALL of your antispyware/antivirus software then try again.

TS1368 I'm trying to help my sister in law with Itunes and you tube on her ipod touch. When I press the itunes icon on the menu it says "cannot connect to the ipod store". I've updated the latest software. Any suggestions?

I'm trying to help my sister in law get Itunes on her ipod touch. When I press the itunes icon on the home page it says "cannot connect to the ipod store". Similarly when I press the You Tube icon is says "Cannot connect to You Tube". I'm able to access the web through safari. Any ideas out there? Thanks.

Can't connect to the iTunes Store
Try powering off and then back on the router

HT1657 I downloaded a movie from iTunes on my iPhone 4S, went out of the wifi zone and now my movie is no where to be found. I can't find it on my iPhone, Mac or iPad. Where is it?

I downloaded a movie from iTunes on my iPhone 4S, went out of the wifi zone and now my movie is no where to be found. I can't find it on my iPhone, Mac or iPad. Where is it?

Sounds like the movie didn't finish downloading before the Wi-Fi signal dropping ...
Try re downloading. You won't be charged again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Firefox often disappears from my computer and I have to download often. I always have trouble with the download because my virus checker pops up and inhibits i

Do you have a phone support number?
Firefox often disappears from my computer and I have to redownload. I do it from your site hoping it's safe, but my Internet Explorer always blocks it at first and I have to tell it it's ok. Then my virus checker pops up and says "potential problem", and then I search all the other options for downloading and the same thing happens with all of them.
How can I be sure I'm safe when downloading Firefox and why does this happen so often? I have XP, but my husband has it also on two computers, and he never has this problem.
I have also searched to see if I can contribute to Firefox, because I think it is a GREAT browser. I just don't know where to go for information like this, and you don't seem to have a phone number.
Thank you.
Donna Randle
'''''Email removed by moderator to prevent spam'''''

Hi Standupmom, I might be considered a random person, actually.
Maybe this is the other page you remember? [https://www.mozilla.org/en-US/contribute/ Get Involved: Volunteer Opportunities at Mozilla].

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I have a ipod version 1.1.5(4b1), when i try to access itunes from the ipod it says cannot connect to ipod store

i have a ipod version 1.1.5(4b1) when i try to access itunes from the ipod it says cannot connect to itune store

Hello dawn2020,
I would suggest this article named Can't connect to the iTunes Store found here http://support.apple.com/kb/ts1368.
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue persists, see troubleshooting Wi-Fi networks and connections.
Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).
And if needed there is a more advance troubleshooting article named
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Take care,
Sterling

I am updating iphoto 9.1 to 9.3 and every time when I clicked for update aps store asked to open it in the account where you purchased. I am using the same account and its available in the purchased item of this account. Can someone resolve this problem.

I am updating iphoto 9.1 to 9.3 and every time when I clicked for update aps store asked to open it in the account where you purchased. I am using the same account and its available in the purchased item of this account. But in my purchased item library it indicates that you update iPhoto. I am not sure which account the aps store asking. Can someone resolve this problem.

Contact App Store support. They're the folks who can help with Account issues.
Regards
TD

I have recently bought an iPod touch 4th generation. The first day I could connect to the app store from my iPod and download what I wanted then today every time I try downloading something a message pops up saying " cannot connect to the iTunes store" y

I just bought An iPod touch 4th generation yesterday, it was working fine I could
Download appl from the store from my iPod without a problem . Today however every time I try downloading something from my iPod touch
it. Doesn't download a message pops up saying " cannot connect to iTunes store" why? I am connected to the Internet and I can easily go on safari and google with. NO problem but everytime I go on the app store it gives me that message can you please help? My iPod isup to date and so is iTunes I so tried bar restarting my iPod and it worked for about 2 minutes the the message kept popping up Again please help me . Thank you

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar

HT1904 I chose a movie to download from I Tunes, it seemed to begin downloading then stopped. I checked my account and was billed for it and paid but now the movie is no where to be found. When I go to the support area recommended it says "cannot connect,

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