HT1904 I forgot the 2 question for my apple id & I also don't have my hotmail password!? Help me plz
Plz
Call the country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
Similar Messages
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I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up.
I want to figure out my old password and/or change the new email to my current one.
thanksYou can try getting the password reset via this page : http://iforgot.apple.com
If you can't then you will need to contact iTunes Support / Apple in your country to get the password and your questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address to your account for potential future use : http://support.apple.com/kb/HT5312 -
HT4623 i forgot my security questions for my apple id how can i find them out?
i forgot my security questions for my apple id how can i find them out?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92876) -
I forgot my security questions for my apple ID I've tried to send a Rescue email for my Apple idea but it did not work
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I forgot my security questions for my apple Id now I can't purchase anything
I forgot my security questions for my apple Id now I can't purchase anything
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78532) -
HT2731 I forgot the security answers for my Apple ID
help me..I forgot the security answers for my Apple ID
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send/Continue.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I forgot my security questions for my Apple ID and I need it to buy something on iTunes.
I forgot my security questions for my Apple ID and I need it to buy something on iTunes.
http://support.apple.com/kb/HT6170?viewlocale=en_US
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HT5622 i can't remember the security questions for my apple id ?
i can't remember the security questions for my apple id ?
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
This is kinda annoying :L I've recently bought a fifth gen iPod to replace my broken fourth and soon as I've gone to buy something it's asked me to provide security questions and since its been over 2 years I've forgotten both my questions/answers but also the email address used for back up is there someone I can contact or even a way round it ?
First try:
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
next
Rescue email address and how to reset Apple ID security questions
Last contact iTunes by:
https://expresslane.apple.com/Issues.action
Click on "Account Management" and then on "Forgotten Security Questions". That will take you to a page where you can talk to iTunes Support right away, or you can schedule a call to talk to them. They should be able to get you squared away so that you can log on to the old Apple ID. -
I forgot my security questions for my apple ID i wanted to buy a game but i cant without knowing it. Can you help me please?
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action -
TS1702 I forgot my security questions for my apple ID....!!
I forgot my security questions for my apple ID... I tried different things but nothing works.... I haven't bought something in my iPad and I really want to but I need to figure out my answers!!! Please help!!!
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT1911 I am Forget answers for the security questions for my Apple ID
I am Forget answers for the security questions for my Apple ID
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
Hello I forgot my Security question of my Apple ID ? I don't kow what should I do and how to solve this problem ? could you please help ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104569) -
Hello, i forgot my security questions for my apple id
Hello, I have forgoten my security questions for my apple id as i didnt have to used them for long time and now to validate my account on my new apple product it says i need to type in the security questions but i have forgoten them. Is there a way to reset them without having to call apple support center.
Thanks,
RasaYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102138) -
HT5312 Hi I forgot my security questions for my Apple ID
I forgot my Apple ID security questions
The instructions on the page that you posted should let you reset them.
i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on that page will let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
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