HT1911 I answer my security questions correctly and still can't access my account
What action can I take to access my account after I provided the answers to the security questions and the system says my answers are incorrect.
I know they are correct
You might want to get confirmation on the answers per http://support.apple.com/kb/HT5312 or by using the ExpressLane at https://expresslane.apple.com and then iTunes and iTunes Store. Might be worth changing them if they suggest doing that.
Similar Messages
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Someone used one of my two gmail accounts to send emails to both of my gmail accounts and one of my yahoo accounts - using all my contacts on the three accounts - saying I was in Scotland and needed money, please send it. I have changed the password on my other gmail and the yahoo accounts but the email account used to send that message to all my contacts I can no longer access, appear to be locked out. Even the security question is different than the ones I established. A friend did respond, was emailed back that I as at the Raddison Hotel in Edinborough and he called that hotel to be told I was not registered there. So - what do I do now? I've been told by yahoo that is it a browser problem. I have not heard back from google. Help!
I gave in and am now using IMAP but I still find the behaviour a bit wierd...
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My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my account information because I can't answer the security questions correctly...
➡ https://iforgot.apple.com/
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How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????
Then contact Apple Support, if your recovery email is not working - only AppleSupport will be able to help you. See this webpage on how to contact Apple Support in your country (There are either telephone umbers given or an email form):
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html -
I answer the security questions correctly, but the answers are not accepted
I just got ISo8. i am trying to do the set-up routine. I answer the security questions correctly, but the answers are not accepted, so the process is stalled.
How do I get things moving?Forgotten security questions - https://discussions.apple.com/message/18402551
More involved forgotten question issues - https://discussions.apple.com/thread/3961813 -
I'm trying to update a Muse site and it keeps telling me that the site was created with a different version of Muse. I have updated Muse and still can't access the site to make changes.
Hi rgarden95,
Can you please confirm the exact version of Muse you are opening the file with?
To check the version of Muse, please click on help->About Adobe Muse CC.
Regards,
Akshay -
I can't seem to get my security questions correct and change them?
hi trying to buy apps and I'm asked to answer the security questions which I cannot remember setting thus I cannot answer them Which is stopping me from purchasing anything. Help please
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I Want to Purchase something from an app, and I can't do so unless I answer the security questions. I have forgotten my security questions. I cannot change them in the apple website either. Unless I answer my original security questions. What do I do ?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108901) -
I want to access my account and purchase a product, but it keeps asking me my security questions. And I don't know the answers! Is there any way other than this rescue email address that I can change my answers?!
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86674) -
My icloud account was locked yesterday due to server (iCloud) Faillure 26/11/12. PM
I cannot use the account because I canot answer my security question right. Also my second e-mail adress was no activated, so I cannot activate the icloud account via e-mal
What Can I do?
Thank YouIt would worth your asking in the Final Cut Pro X forum - someone else may have experienced the same problem.
I assume you have already trashed Preferences/ByHost/com.apple.dotmac... (several files beginning with this) and (same path) com.apple.idisk - though I suspect the problem lies rather with the individual programs which are trying to access something on the non-existent iDisk. -
I answered my secuirty questions wrong and now can't buy apps or reset my questions
CoUtd any one help , I answered my secuirty questions wrong , so now can't buy any apps . I also can't reset the questions ? What shall I do
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118320) -
Can anyone help me with the above question? I can't answer the 3 security questions as they are not set on my account, I am trying to download music from iTunes but I cannot do it without answering the 3 questions.
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74697) -
Please tell me the security question of my appl id i can't access my account on yahoo because i forgot the password of my yahoo account thank you so much
<Email Edited by Host>Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
Need help with security questions? Never answered them befor and now that I have the answers are wrong ? Where do I find the answers ?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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