HT1911 I forgot the answers to my security questions. How do I get the answers to those?
I forgot the answers to my security questions on my account. Yesterday, I went to purchase songs on a new computer, and I was asked for the answers. Since I did not know the exact answers to my questions, I was locked out of my account. Is there a way to find the answers to your security question somewhere in your account or is there a way to reset them to something I will not forget?
apple id.apple.com
Similar Messages
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HT201363 I forgot the answers for my security questions , how can I get them back ?
I forgot the answers for my security questions , how can I get them back ?
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106187) -
HT1689 hi i forgot my security questions. how can i get them?
hi i forgot my security questions. how can i get them?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85887) -
HT5312 I forgot my apple security question how can I get new ones
I forgot my apple security questions how do I get new ones
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT1918 don't know one of my security questions, how do i get the info?
I don't know one of my security questions, how do i get the info?
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
HT5312 i forget my rescue account and my security questions how do i get around this problem?
i forget my rescue account and my security questions how do i get around this problem?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I am unable to remeber my answers to my security questions how can I get this changed
I am unable to remeber the answers to my security questions how can I change these questions?
No offense, but this question is asked five times a day. Just do a Google search on it or click a link under "More Like This" to the right of this page, and you'll find your answer.
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TS4605 I forgot my security questions how do I get them back
I don't know my security passwords how do I get them back ?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i have a new computor and do not remember my security questions, how do i reset them?
Contact iTunes Customer Support.
If these user to user technical support forums, certainly the contact information for iTunes customer support can be found with a little effort. -
HT5312 forgot the answers to my security questions. how can i get them?
Forgot my security questions. How can I get them?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104073) -
I have been locked out because I do not know the answers to my security questions, I do know my password.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
i need to get th answers to my security questions
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113936) -
i have a new iphone 5c and i cant get past the security questions. i made my apple account a while ago with an old email. i created a new apple id with my new email but i dont use it. How do i terminate the account with my new email so i can replace my old email? If i reset my security questions will it delete all my stuff?
You can't delete an iTunes account, but you should be able to change the email address that is on it e.g. by tapping on it in Settings > iTunes & App Store on your phone and logging into it, via the Store > View Account menu option on your computer's iTunes, or via http://appleid.apple.com - you should then be able to put it on your old account.
For your security questions on your old account, if you have a rescue email address (which is not the same thing as an alternate email address) on that account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address or don't have access to that email account (you won't be able to add one or change it until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 link above to add or update your rescue email address for potential future use
Resetting an account's security questions shouldn't affect any of the purchases that you've made on the account. -
HT1491 I can't remember my apple security question, how do I get it or change it?
Hello
I had just gotten my iPad and I need to answer my security questions but I can't remember the answers is there any to find the answers or change them so that I can't start downloading more songs again?Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(86905) -
I can not log in because I can't find my two security question answers. how can I change or get them ?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 I can't remember my security questions how do I get help??
My son has added a iTunes card but he's forgotten he's security questions can anyone please help me??
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
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