HT1911 Security Questions - forgot

Hi, I've forgotten the answers to my security questions and the email address the link is being sent to is dead and I can't seem to be able to change this email in my acccount. Help please.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • HT1911 security questions-forgot answers

    What do I do if I forgot the answer to my security questions...

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • Hi please help me I'm appleid disable 7.0.4 iPhone 5s by email and security questions forgot not active now please please help me

    Hi please help me I'm appleid disable 7.0.4 iPhone 5s by email and security questions forgot not active now please please help me

    You might be able to re-enable your account via this page : http://appleid.apple.com, then 'reset your password'
    You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
    For your security questions, if you don't have a rescue email address, or you don't have access to the email account, then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699 - you can also try this link to get your account re-enabled if the above doesn't work.
    When they've been reset you can then use the steps half-way down this page to update/add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Security question forgot

    What should i do,,i forgot all the answers for my security questions,,i want to purchase app,,but i need to answer all the security question first.

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • HT5312 about Apple ID security questions forgot

    i forgot to Apple ID security questions
    How to recover or reset the security questions answer

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Forgot answer to my security question., Forgot answer to my security question.

    Forgot answer to my security question. What will i do.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT1212 security questions forgot

    hi sorry I forgot my securety question.

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Forgot my security questions, Forgot my security questions

    Forgot my security question

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT1911 security questions

    how do i find the answers to my security questions? Apple has frozen my account and told me to ask this site for help? thanks!

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT201303 change the security questions - forgot

    Does anyone how to change the security questions, when I have forgotten them all?

    Welcome to the Apple community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • Can't get past security questions, forgot answers

    I am trying to make purchases in ITunes app store and after putting in my password, it's asking me for security questions. I don't know the answers, I must of forgotten them, because I am putting in the correct answers and it's telling me there wrong.

    To contact Apple, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118928)

  • HT1918 Security questions forgot answers

    I have forgotten what I answered for the security questions on my ITunes account and am unable to use my account.  Is there a way around this?

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74409)

  • Forgot security questions., forgot security questions.

    I have forgotten my Security Question Answers and cannot proceed without the answers.
    I cannot download any content or process any updates.
    Please Help.
    Thanks
    Jeff

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (88345)

  • Security questions forgot

    Hey everyone!
    Im trying to buy new apps but apple is asking for the two safety issues (what was your first pets name & where did your parents meet).
    I cant remember the answers because i made my ID about 3 years ago.
    What can i do?
    Thanks in advance!:)

    Security questions:
    https://discussions.apple.com/docs/DOC-4551

  • HT1911 security questions answers

    I'm trying to use my account after a long time of it being dormant.  I know my password but can't remember the answers to the two security questions.  Is there a way to reset them or do I have to set up a new account?  I have credit on the old one so would prefer not to set up a new one.

    Welcome to the Apple community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

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