HT1911 security questions

how do i find the answers to my security questions? Apple has frozen my account and told me to ask this site for help? thanks!

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

  • HT1911 security questions-forgot answers

    What do I do if I forgot the answer to my security questions...

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT1911 Security Questions - forgot

    Hi, I've forgotten the answers to my security questions and the email address the link is being sent to is dead and I can't seem to be able to change this email in my acccount. Help please.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT1911 security questions answers

    I'm trying to use my account after a long time of it being dormant.  I know my password but can't remember the answers to the two security questions.  Is there a way to reset them or do I have to set up a new account?  I have credit on the old one so would prefer not to set up a new one.

    Welcome to the Apple community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT1911 how do you reset the security questions?

    I tried to buy a movie on iTunes and when asked to type in the anwer to my secutity questions I was locked out after numerous attempts. I clicked the link to send me an email to do so but I have not received any emails and it's been 2 days.

    Welcome to the Apple community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT1911 I did not set up security question but it will not let me download anything from my new phone without answering them

    I did not set up security question but it will not let me download anything from my new phone without answering them, please help

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT1911 how do you change your security question i forgot mine

    Hello i was wondering how to change the security questions i forgot mine and i have a voucher that i put on my id and now i cant spend the money please help

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74902)

  • HT1911 how to you change your security question(s)

    how do you change your security question(s) in the itunes store.

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT1911 I have been locked out because I do not know the answer to my security questions, how do I get back in?  I do know my password.

    I have been locked out because I do not know the answers to my security questions, I do know my password.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT1911 I want to change my security question

    I want to change my security question

    Go to:
    https://appleid.apple.com/
    Click "Manage My Account", sign in, and go to the Password and Security section. Answer the security questions and you'll be taken to a screen where you can then change them. If you've forgotten your answers, there should be a link just under the security questions fields where you can have a reset email sent to your Rescue email address. If the link for the email doesn't appear, as can happen if you didn't set a rescue email address or (apparently) have a .Mac email address, go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to report the issue to the iTunes Store.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • HT1911 i forgot the answers to my security questions how do i find the answers?

    it wont let me buy songs or apps without answering these but i dont know the answers....

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT1911 I answer my security questions correctly and still can't access my account

    What action can I take to access my account after I provided the answers to the security questions and the system says my answers are incorrect.
    I know they are correct

    You might want to get confirmation on the answers per http://support.apple.com/kb/HT5312 or by using the ExpressLane at https://expresslane.apple.com and then iTunes and iTunes Store.  Might be worth changing them if they suggest doing that.

  • HT1911 Can't remember my security question. How can I reset?

    Hey everyone. How do you reset your security questions? Can't remember mine.
    Thanks for the help!
    Colby

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT1911 I don't remember my security question answers. can i change them?

    I don't remember my security question answers. can i change them?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT1911 what if i have forgotten the answers to my security questions?

    I am trying to use my Iphone to buy songs and videos on itunes but without remembering my security questions it wont allow. That is the problem, I can not remember what the answers are to those questions? What do I do?

    Usually you will need to contact iTunes store support but this workaround may help:
    -On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    - Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    - Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
    - At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

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