HT1911 Why does Itunes have me logging in multiple times to buy a song? Somehow, my account got disabled now. It also shows that I am logged in....?

Why does itunes have me logging in multiple times to buy a song? I can access everything else fine, but now my account is disabled for some reason although my password was entered correctly... help

I've seen a couple of other threads over the last 10 minutes posting similar problems, so it appears to have affected other people as well - the poster on the first thread has now posted again saying that it's now working for him, so you could give it another try.
Edit : your reply appeared as I was attempting to post this

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Why do i have to contact support every time i buy an app?

I can't believe I am the only person experiencing this. I've been an apple customer for over six years. I have two personal ipads, one work ipad, and two personal iphones with them. For some unknown reason this year they decided to put some restriction on my account that if i try to buy an app from the app store, I have to call in to support to get it to go through. Support fixes it, but ONLY FOR THAT PURCHASE. Anytime afterward that I want to buy an app, I have to go through the same thing again. Every time I call, I get a difference excuse for why it's happening. One person told me it's because i got a refund on an app once (mind you , the refund was because APPLE doublecharged me for one app, not anything that was my fault). Lately the new line has been that it's "for my protection". Who on god's green earth thinks that is a reasonable way to treat a customer? Why only me? I don't see anyone else complaining about this. I spent thousands of dollars on Apple equipment expecting a certain kind of service, and instead I'm treated like a criminal where I can't even buy an app with a valid credit card without getting special permission. Has Apple lost their collective minds?

We are fellow users, we won't know why. If you are frequently changing your payment method then that might be why - if you've got the message to contact them again then you could see if they can see why it's happening and if they or you can do anything to stop it happening.

Why do I have to open firefox multiple times before it will open

When I go to open Firefox initially it either takes a long time to open but most times it will not open and I have to click the icon again sometimes more than twice. Then it will open multiple times.
The second thing is that the back arrow will often send me back two pages or more?

You need to be patient when opening Firefox, once your click, wait and it will load.
As for the back button sending you back, it may be due to the website you are visiting. You can also try the following troubleshooting method:
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
*In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
:[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Why does iTunes use 100% CPU all the time, hogging my Macbook Air?

Decided to post this here instead of the iTunes forum, since it might be related to hardware too.
New owner of a 2011 13" Macbook Air, core i5 based.
My problem started about 1 week ago, after it had run out of power completely one day. At the first boot after that it was incredibly sluggish, totally unusable. After waiting for 5 minutes and still being unresponsive, I turned it off and then back on. Then it booted fine. HOWEVER, ever since that time I noticed the following behavior:
- iTunes stays at 100% + CPU all the time, mostly between 100-120%. Even if it's not playing. Even when I deleted the entire library and left it empty.
- iStats reports CPU idle between 50-65%. However, CPU temperature is still about 55 degrees C (which, I think, is far less than what it should have been with 50% idle cpu). I can confirm the low temperature by touching the chasis.
- the cursor freezes and jumps every few seconds, making the mac kind of unusable with iTunes open.
This has been going on for 2 weeks now. The problem goes away every now and then (iTunes sometimes goes back to regular CPU usage of 3-5%), but most of the time it's there.
Help!
P.S.
Mac OX X 10.7.2
iTunes 10.5.2

Cee Pee You, is a OS modification. Apple recommends that you un-install these prior to a OS update because Apple makes changes to the OS all the time which breaks programs like these.
I avoid Unsanity LLC products like the plague. Notice the company is a Limited Liability Corporation (LLC), which makes it difficult to sue the company in case of a defective or malicious product. So the risk using their products is all yours. Their APE framework modules have been used for malicious purposes because anyone can write a module that uses the APE framework.
I also avoid installing anything that requires a administrative password unless I completely trust the source, like Apple mostly. That admin password is the key to the security of our machines, not to be given out lightly or carelessly.
You'll have to contact Unsanity's [email protected] because what I'm reading online is it's very difficult to remove as it doesn't "exist".
http://forums.macosxhints.com/archive/index.php/t-3616.html

HT1386 Why does iTunes reinstall all my photos every time I sync with my iDevice?

I store over 10000 photos on my ipad and iphone.
It doesn't usually happen, but lately, when I sync with my device via iTunes, it deletes all my photos and resync them back in.
Which dramatically increase my sync time from a few minutes to half an hour.
Does anyone know what might be the cause of it? And most important, how to fix this?
Thanks

Hello clarkkent0117,
You may need to delete the relevant iPod Photo Cache.
iTunes: Understanding the iPod Photo Cache folder
http://support.apple.com/kb/TS1314
Cheers,
Allen

HT2731 Why does itunes keep asking me security questions I never answered while setting up my account and what should I do?

ITunes won't let me purchase apps because it contiues to ask me security questions that I never setup. For example, I set up the following:
Name of my best friend in High School?
It keeps asking me about my first pets name and my favorite book as a child.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113734)

Why do I have to click mouse multiple times to get a response? it doesn't occur in chrome.

to select another tab or to go back a field I have to click 2 sometimes 3 times to get a response. I thought it might be my computer (win7 64 bit; wireless mouse & keyboard).
I decided to try Google Chrome to verify if it is my machine. Chrome works just fine.
I prefer Firefox & would like to have this problem corrected....thanks

Hi sailor842jb,
Thank you for your question, I understand that the mouse responsiveness is not the best. I am happy to help.
It looks like you have a Logitech add on that is listed in your Firefox troubleshooting information. This will be disabled in Safe Mode.
[[Troubleshoot Firefox issues using Safe Mode]] Please post back if you see improvements in Safe Mode.

Why does Itunes sync my purchase transfers to the wrong hard drive?

I'm running windows 7 with a 64gb SSD boot drive and 1tb data drive. My boot drive is almost completely full. I installed itunes on my data drive and set the preferences to sync media to the data drive as well. I plug in my old ipod to tranfer purchases before an update. The tranfer never finished because it synced all of the data to my boot drive and now my boot drive is completely full and the data is nowhere to be found. I recently had the same problem with it syncing an iphone backup to the same drive, but I found a work around for that. Why does Itunes instist on loading stuff on the boot drive? How can I redirect it? This is simple preferences that should be available to change, but simply aren't.

Your phone connected, iTunes running, under the Music tap, make sure there are no checks in the boxes labeled "Entire Music Library", & "Automatically fill free space with songs":

Why does iTunes invite me to log on every time I launch it?

Why does iTunes invite me to log on every time I launch it? It never used to do this. How can I stop it ? When I open the app I usually want to just listen to the music collection I have in it, not download anything or buy from the store.
How can I stop this default ?

I have checked and it isn't.
This never used to happen, but I suspect something changed at the last iTunes update.

Why does iTunes freeze up for minutes at a time when modifying INFO (CMD-i) ? My files are not corrupted after it is done like many other threads i have readed.

Why does iTunes freeze up for minutes at a time when modifying INFO (CMD-i) ? My files are not corrupted after it is done like many other threads i have readed. Sometimes it's changing the title of a movie or editing the season and episode number of a TV show ect.....

Yup same here
I am running the latest iTunes, the latest updates to the OS and on an iMac 3.4GHz Quad core i7 with 8GB of RAM and the music stored on local HDD.
Still locks up iTunes for between 2 minutes up to 20 minutes.
Really annoying.
If you find a fix please, please let me know, I have just been throwing hardware at it with no joy at all

ITunes says I have authorized five computers so I can no longer play music I have purchased. I have not replaced my computer once. Why does iTunes say this?

iTunes says I have authorized five computers so I can no longer play music I have purchased. I have not replaced my computer once. Why does iTunes say this?

Hey Christownsend,
Thanks for the question. To troubleshoot this issue, you may want to try deauthorizing all computers:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
To deauthorize all computers associated with your Apple ID
If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
1. Click iTunes Store on the left side of iTunes.
2. If you're not signed in to the store, click the Account button, then enter your account name and password.
3. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
4. In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/).
Thanks,
Matt M.

Why does itunes in France have a complete lack of english language content on the TV programmes... prefering to release dubbed programmes and not the original english language content, surely it will cost nothing to release both?

Why does itunes in France have a complete lack of english language content... prefering to release dubbed programmes and not the original english language content?
It would be just as easy to release both a dubbed version and then a subtitled version.
I am a native english speaker but live in France. My father has just moved over to live with me in France and speaks very little French.
The price for a television series is very often more than a dvd box set but does not offer language options.
My French is passable but I would still prefer to hear the programme in English.
Using itunes uk is not an option as my cards are french or english with a french postal address.
The content has been adapted for the french site all i want is to access the original.
The series i have been trying to buy is HBOs 'boardwalk empire'.
The stupid thing is to please my father i would buy up most the HBO, BBC and Channel 4 content a cost of a couple of thousand euros.

Try giving Apple feedback: http://www.apple.com/feedback and also contact the Apple headquarters at http://www.apple.com/contact We are all fellow users and not Apple employees and often raise questions like yours ourselves. If enough make Apple aware of a market/need then something may be done about it.
France has come a very long way with regard to other languages. When I lived in France, mid-880s, there was an entire Ministry devoted to the purity of the French language...that was the time the PC came out. A TV news person was cashiered for using the term 'computer' on-air instead of the French created word 'ordinateur'. They took the language extremely seriously at that time. At least today there is recognition and even use of English by the masses

Why does itunes say i have the latest version 4.2.1 (8c148) for my 3rd gen iPod touch when it should be iOS 5?

why does itunes say i have the latest version 4.2.1 (8c148) for my 3rd gen iPod touch when it should be iOS 5?

Be sure it is really a 3rd gen. Some people with 2nd gens were told they were 3rd gens. Identifying iPod models or Look up specs by Serial Number. If it is a 2nd gen, then you can't upgrade.
IF IT REALLY IS A THIRD GEN iPod Touch, then you first need to upgrade to iTunes 10.5 in order to download iOS 5 because older versions of iTunes don't support and can't sync with iOS 5.

Why does itunes store not pop up and not tell me why?

Why does itunes store not pop up and then not tell me why? i"m wondering if it could have anything 2do with me just transefering music with my flash drive?

Does it show in the Purchased section for downloading ? Click on the Purchased under Quick Links on the right-hand side of the iTunes store homepage.
If not then have you tried logging out and back into the account ? If that doesn't work either then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/

Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

OK, so I'm clearly a newb. I thought if I asked a question, it would post, and now I'm being told to post a comment, so I'm asking the same question again. Sorry I sound like an idiot. I'm new to this apple/mac stuff.
Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

If you have added the ringtone file correctly to iTunes, it will appear under iTunes 'Tones' library.
If you don't find Tones library in iTunes, go to iTunes menu EDIT/PRFERENCES under GENERAL tab, check the Tones Box under Library source to display Tones library in iTunes.
iTunes accepts only m4r file as ringtone and has to be less than 40secs.

HT1911 Why does Itunes have me logging in multiple times to buy a song? Somehow, my account got disabled now. It also shows that I am logged in....?

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