HT1918 Answering security question when you don't know the answer

Answer the security questions when you don' t know the answer I have done every thing you asked. I even have change my pass word three times when it not been needed

Frequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com

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HT5552 How do I reset the security questions when u don't know the answers to any of them

How do u reset ur security questions when u don't even remember setting them and apple won't help u with them. They say u have to know 1 of the answers to 1 of the questions and we keep telling them that we don't know any of them

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT1311 Can you change your security question if you don't know the answer

Trying to login/buy some tunes and i can't get pasted my security questions, now i'm locked and i know you have to wait 8 hours but in 8 hours i still won't know the answers

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

How do I change my security questions when I don't know the answer to them?

I need to change my security questions but It won't let me cause I have to answer them to change them. please help.

If you forgot the answers to your Apple ID security questions ...

How can I change my security questions when I don't remember the answers? I've been locked out now!

How can I change my security questions when I don't remember the original ones? I've now been locked out!

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT5312 How do I reset my security questions when I don't remember the answers to the original security questions?

How do I reset my security questions when I don't remember the answers to the original security questions?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

I can't seem to log in as it's asking me two security questions which i don't know the answer to

i can't seem to log in as it's asking me two security questions which i don't know the answer to

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

How can I change my security questions when I don't know them

How can I change my security questions when I don't know them at all

Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

HT204266 Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next?

Hi All! 1st time I have had this problem: Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next? If I keep missing the questions, it is threatening to lock me out of my account. I am sad.

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75608)

HT201303 How do you reset your security questions if you do not know the answers?

How do you reset your security questions if you do not know the answers?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

I can't buy any apps because I am required to answer two security questions. I don't know the answer to them. Please help.

I can't buy any apps because I am required to answer two personalized security questions. I don't know the answer to them and I don't even remember creating them. Please help.

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

I want to buy a song but I have to answer a security question but I don't know the answer

I want to buy a song but I have to answer a security question but I don't know the answer

Contact iTunes
Apple - Support - iTunes - Contact Us

How do I reset my security questions when I do not know the originals?

how do I reset my security questions when I do not know the originals?
Is there a support phone number to call to speak to a live person in the USA?
Izzy12345

Hello Izzy12345,
Thanks for the question. The following article outlines the process of resetting your security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you feel more comfortable speaking with someone, the following resource outlines how to start a support request:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.

How to reset security question answers when you don't know the answers?

I made the account about 3 years ago and i don't remember the aswers to the security questions. I've seen numerous questions similar to mine and they say just go to appleid.apple.com and manage account, password and security and then there is a button to reset the security questions. I do not have this. I can't buy anything after putting 15 bucks onto the account because i need to answer the security questions. I can't reset the security questions because i need to know the answers in order to do anything. I tried calling and apple says to use expresslane, and i've tried, 3 times, and nothing has come to it. I emailed itunes and I have recieved nothing from them. Is there any way to reset the security questions so i can actually buy music with MY money?

You must restore it using Recovery Mode. You will lose all content on the phone. See: http://support.apple.com/kb/HT1212
And: http://support.apple.com/kb/HT1808

HT1918 Answering security question when you don't know the answer

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