HT1918 Billing Card unable to update

I have been attempting to change my billing card, as the previous one in now invalid. However, every time I put the new card in, it comes up with a message saying that it is temporarily unable to authorize. What is going on and how the heck can I fix it?!

I have been fighting with this for two days and just found the trick that worked for me. I am trying  to share where i can. Update your cc info in the "apple store" app first. Then go back and update iTunes. It must be some conflict that looks first to the store app. 

Similar Messages

  • HT1918 I'm unable to update or put in my security code on the update billing info page. It will not take my security code, but it used to. The card is active there is also money in the account. Not sure what the problem is. Also, it is not processing the

    In Itunes i'm unable to update my credit card info. It won't take the security code, but it did before. It also isn't accepting cards at this time.

    the security code error is actually generic and just means the card is being rejected, double check your billing info to make sure it matches the card exactly or contact the card issuer to make sure they arent blocking it because of a fraud filter or something similar

  • HT1918 my card won't update??

    Hi there i've been trying to update my card details on itunes with my new card as my old details on my previous card are now expired and i've tried putting my new details in but itunes won't save them when i clicked 'done'
    Is anyone else had this problem and can you help me??

    If you are trying to use a debit card then I don't think that they are still accepted as a valid payment method in all countries - from this page :
    You may be able to use other payment types in your country, like debit and Maestro cards.
    which implies that they are not accepted in all countries, and there have been a number of posts about them being declined.
    Do you have a credit card that you could try instead ?

  • HT204152 I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc.

    I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.Many a  times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc....Using ! phone 6plus  .IOS8.3

    What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
    For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
    If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

  • IPhone 4.0.1 unable to update iTunes/AppStore Billing Information (county)

    +*iPhone 4.0.1 unable to update iTunes/AppStore Billing Information: Prevents Purchasing/Installations*+
    ++When accessing the AppStore I am prompted to update my iTunes billing information. This process generates a loop when selecting the county and will not update. This prevents purchases or free downloads from the AppStore.++
    Details:
    +I have a new iPhone 4. When I received it I activated the phone, restored from back-up and updated the software to 4.0.1. After the software update was complete I tried to install Free and Purchased applications from the App store. I cannot install any free or purchased iTunes application, music, or video.+
    +*I received the following messages:*+
    *[Verification Required]*
    +Before you can make purchase, you must tap Continue to sign in, then verify your payment information.+
    Cancel (Continue)
    *[Sign in Required]*
    +Tap Continue and sign in to view billing information.+
    Cancel (Continue)
    *[iTunes Password]*
    +Apple User [email protected]+
    Password
    Cancel (Ok)
    [Account]
    Cancel (Done)
    +Credit Card:+
    +Card Number:+
    +Security Code:+
    Month:
    Year:
    Salutation:
    +........ More+
    +*I re-entered all information*+
    *[Address Verification]*
    +County information is required to calculate the applicable sales tax on your purchases. Choose the county where your billing address is located.+
    County:
    Cancel (Done)
    I select the county and select done the screen loops for the county information.
    *Things I have tried:*
    - Updated billing information via iTunes on the Mac (Updates successfully) - but will still prompt for updates on the iPhone.
    -Restarted iPhone (same)
    -Erased iPhone and activated as new without restoring from backup (same)
    -Contact iPhone support (no other advice then what happened here the first time) the second attempt at support has resulted in a call with iPhone and iTunes Support.
    I will post back my findings, but has anyone found a solution.

    The only difference I noticed was that the card that kept looping was a visa check card, verse a credit card (mastercard). I am not sure if there is a problem within the iPhone application. I don't believe this to be an iTunes or App store problem because the account profile will accept the card information via a computer. This problem seems to be within the address verification process the iPhone/app store does only on the iPhone platform. Apple support and iTunes support seems to be clueless. My original post is the only way I've gotten it to work.

  • Unable to change Country Region until credit used, but unable to update credit card as no longer valid

    Hi,
    Please help.
    Im trying to change my app store from Autralia to New Zealand.  It is telling me i need to spend the credit on my itunes account before i can make this change.  So i went to make a purchase, however my Credit Card details need updating, and i no longer have my australian credit card.  I tried inputting NZ credit card details, but this was not allowed.
    How do i get around this? If i dont have a valid Australian Credit Card to make purchases using my available itunes credit, to then eventually change regions in app store?
    Cheers

    You can only use a credit card issued by a Australian bank on an Australian account. Try contacting iTunes Support and ask them if they can remove the balance so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I am unable to update my credit card is there a way to have my account reset

    I am unable to update my credit card is there a way to have my account reset

    Yes there is!
    Despite its flashy features and not being a standard beige box, Apple's iPad is a computer just like a laptop or desktop. And, just like laptops and desktops, sometimes iPad apps freeze, and the iPad gets stuck along with them. To fix this, you need to reset the iPad.
    Begin by pressing the hold and home buttons at the same time. The hold button is the one on the top right corner of the iPad. The home button is the round one at the bottom center of the iPad's front
    Continue to hold these buttons until one of two things happen: either the screen will flash and go dark, or a red slider will appear at the top of the screen
    If the slider appears, you can slide it to the right to turn off the iPad (or tap the cancel button if you change your mind)
    When the iPad's screen goes dark, the iPad is off
    Restart the iPad by holding down the Hold button until the Apple icon appears. Let go of the buttons and the iPad reset will be complete.
    Resetting the iPad shouldn't normally cause you to lose and data or settings.
      These instructions apply to the following iPad

  • HT1918 I was in Singapore when I created this Apple ID and payment information. Now I am have shifted to India and I am unable to update the Country and Payment related information. When I click on country no option comes up. Can somebody suggst anything?

    I was in Singapore when I created this Apple ID and payment information. Now I am have shifted to India and I am unable to update the Country and Payment related information. When I click on country no option comes up. Can somebody suggst anything?

    Hi Peyush!
    You may want to try changing the country associated to your Apple ID from your iOS device. I have an article for you here that I believe will help you change the country for your signed in Apple ID:
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Specifically, this is the section of the article you will want to pay attention to:
    Change your iTunes Store country
    Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
    Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • Unable to update software or upload pics from SD card-how do I remove files from startup disk? Please help!

    Unable to update software or upload pics from SD card-how do I remove files from startup disk? Please help!

    Hello Smile_333
    The article below will assist with finding things and help increase the hard drive space for your computer. The best way is to have an external hard drive to copy things to if you do not want to delete and loose things.
    OS X Mountain Lion: Increase disk space
    http://support.apple.com/kb/PH10677
    Thanks for using Apple Support Communities.
    Regards,
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  • I have received a notice that my forms central account has lasped due to being unable to charge credit card.  I have changed cards and will update, but do not want to pay a full subscription since Forms is ending.  I am in the middle of a process that wil

    I have received a notice that my forms central account has lasped due to being unable to charge credit card.  I have changed cards and will update, but do not want to pay a full subscription since Forms is ending.  I am in the middle of a process that will end in a month.  What do I do to be able to finish this process???

    It is a bad situation. Your credit card expired but you cannot change it because FormsCentral is retiring.
    Please consider moving your forms to JotForm right away. It takes a few minutes to do it using JotForm new Import Wizard:
    http://www.jotform.com/formscentral/

  • TS4009 Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

    Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

    I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
    Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
    That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
    That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

  • HT1918 How do I switched back to Singapore store? I have carelessly switched to U.S. store when prompted. Now I'm unable to update all my apps at all.

    I have carelessly switched to U.S. store when prompted. Now I'm unable to update all my apps at all. How do I switched back to Singapore store?

    See  >  Change your iTunes Store country
    Here  >  http://support.apple.com/kb/HT1311

  • How can I closed credit card from any update of my iphone

    How can I closed credit card from any update of my iphone.
    it is billed otomaticly. last bill around 32$. every month bill around 100$. I want to making control by manuel. so could you explain me how to do it?

    Hey donyh1,
    Thanks for the question. You can hide the recent contacts in the multitasking screen by navigating to your Contacts settings:
    Contacts settings - iPhone
    http://help.apple.com/iphone/8/#/iph96b20610
    Thanks,
    Matt M.

  • I am unable to update the software for my 4s. I am also unable to connect to the app store or itunes, it does not give an error message just says that i am unable to connect. Please help

    I am unable to update my software in settings, just says an error occured. I am alsos unable to connect to the app and itunes store. (no error message occured) just says unable to connect. I am using cellular data and its turned on. Help me please

    Lyndsay237 wrote:
    This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
    Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card.

  • I am unable to update, uninstall, or reinstall iTunes on my laptop.  Windows 7 Ultimate 32 bits.  Error code is 2330.  Can somebody please help me?

    I am unable to update, uninstall, or reinstall iTunes on my laptop.  Everything was working fine until recently when there was an update available for iTunes, and when I tried to update this, I got the message, "The installer has encountered an unexpected error installing this package.  This may indicate a problem with this package. Error code is 2330."  Can somebody please help me?
    System configuration:
    Windows 7 Ultimate 32 bits.
    Version:  6.1.7601 Service Pack 1 Build 7601
    System Directory:  C:\Windows\system32
    RAM:  1.00 GB.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

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