HT1918 cancelled credit card and don't have the security code
I cancelled my credit card on my iTunes account and don't have the security code. Trying to download iTunes from a new computer and it won't let me sign on without security code. Any suggestions??
Hi and thanks. The password on the old iCloud account doesn't work and my ex-husband says he doesn't know what it is -- and that he's not getting emails to reset the password. I tried using the rescue questions and even the birthdate isn't working. I think he's changed it to keep me out, but it's charging my credit card account.
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I have an Apple charge on my credit card and don't know what it is for?
i Have a charge on my credit card and don't know what it is for. How can I find out?
You can view your account's purchase history via the Store > View Account menu option on your computer's iTunes : See your purchase history in the iTunes Store - Apple Support
Or you can view the last 90 days purchases on a browser via http://reportaproblem.apple.com
If it's for $1 or approximate local equivalent then have you changed the card details on your account ? If you have then it's likely to be a temporary store holding charge : iTunes Store & Mac App Store: About payment card authorization holds - Apple Support. -
I created Apple ID on this site because I already reached my iPad 2 limit,my email verified it but when I try to use it in iTunes it required info and credit card.I don't have one.i need a free account.
If you don't want to give credit card details then you will need to follow the instructions on this page when creating an account : http://support.apple.com/kb/HT2534 - if you don't use those instructions then you will need to give card details before you will be able to use the account to download anything from the stores
e.g. log out of your existing account if currently logged into it, then find a free app in the store, click on its free 'price', and create the account as part of the 'buying' process -
I want to use an old iphone as an itouch and don't have the sim card anymore (cut it to fit into 4G) and I just updated to the new software.... How do I reload the phone with apps and music?
You'll need to get a SIM card. It can be an old one.
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Hi all, I'm trying to download a film from iTunes onto my iPad but downloaded the HD version instead of SD and don't have the room to download it. Have removed everything I can to make space but still need another 1.2 GB. Is there any way I can delete it so I can delete the version I wanted, or even better change to the SD version? The film is still queuing in the downloads list. I've tried edit and delete but that doesn't work. I also can't re-download the film from iTunes.
Any suggestions very welcome!Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore
Before that, back up your device, explained here:
iOS: Back up and restore your iOS device with iCloud or iTunes
How to back up your data and set up as a new device
You can check your warranty status here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do -
HT204053 i have an used i phone and don't have the apple id how do i change it
i have an used i phone and don't have the apple id how do i change it
Any content that is currently on the phone will be tied to the account that bought/downloaded it (so you won't be able to update any of its apps or copy its content to your computer's iTunes). You can log out of the currently logged in account by tapping on the id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and you can then do Settings > General > Reset > Erase All Content And Settings to remove all of the previous owner's content - you can then log in with your own account on it and copy your own content onto it from your computer's iTunes
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I forgot my Firefox Sync username and password but have the sync code. Will that allow me to recover my bookmarks? I don't have access to the original computer in sync.
You need at least the email address that you used to create that account to reset the password.
*https://services.mozilla.com/ -
Please help me!
I have a copy of PS CS6 which I purchased from Adobe but I don't have the activation code!!
I cannot get anyone to help!
I have made several calls and online chats, but no one seems to get it.Thank you for replying. Yes I deleted the old email address..
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I have 10$ but I don't have the security Q and my receive email is inactivate...
By default the page will be se to the US, so it will be expecting a US phone number, I forgot that it's different form for each country.
As you are in Israel and there isn't a specific contact page for Israel, try this form to contact Support : https://ssl.apple.com/emea/support/itunes/contact.html
(As these are user-to-user forums I've asked the hosts to remove your screenshot as it contains your phone number.) -
I have an iPhone 4 and don't have the option "update software in my general settings. How can I update my phone to iSO 5?
You follow the directions here:
http://support.apple.com/kb/HT4972
Make sure all of your data is on your computer BEFORE you attempt to update. The update is an erase/restore deal. -
Macbook pro laptop stolen - any way to find out what the serial number of it was ? I didn't keep a note of it and don't have the original receipt / box.... thanks
The only other way would be through Apple, assuming you bought it at an Apple store or at least registered it. Stop by the store or call their support number.
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I recently pay for a 20gb of icloud, they charged from my credit card and i dont receive the gb. What can i do?
Hi gonzaloherazo,
Welcome to Apple Support Communities.
It sounds like you’ve paid for an iCloud storage upgrade and aren’t seeing the additional storage space. The article linked below provides a lot of great iCloud Storage information and troubleshooting suggestions, it will also walk you through contacting iCloud storage billing.
Get help using iCloud storage
I hope this helps.
-Jason -
Inserted a new hard drive into my Mac Boo Pro 2008 15 inch and don't have the original disks. Wondering if there was a way to purchase them from Apple or if I buy them off ebay will they work? Also its A Macbook Pro 2008 15 inch glossy with 2GB of Ram the serial number is worn off what kind OS do I need?
Wondering if there was a way to purchase them from Apple
Yes. Contact Apple Support using one of the options in the Contact Us below. You will need your MBP's serial number and payment method for a nominal fee. If the exterior serial number is illegible look elsewhere for it: MacBook Pro: How to find the serial number
or if I buy them off ebay will they work?
Probably not. Grey discs are system-specific and will work only for the exact model MBP with which they shipped. It's likely that Apple will charge you less money, and it will be guaranteed to work. -
I have changed my family sharing organizer payment method but when asked to add members it keeps asking for information for a card I no longer have so I do not have the security code. My current shows in all the correct places but when asked to verify, the old card is referenced. I changed the card in itunes and on my phone and ipad.
I have changed my family sharing organizer payment method but when asked to add members it keeps asking for information for a card I no longer have so I do not have the security code. My current shows in all the correct places but when asked to verify, the old card is referenced. I changed the card in itunes and on my phone and ipad.
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Keeps telling me to put in credit card but don't have one
Keeps telling me to update credit info but don't have one
You need to create an Apple ID in a very specific manner if you do not want to use a credit card. You will have to sign out of the current ID, in Settings> iTunes and App Stores. Tap on your ID and sign out. You will also need another email address to use since you already associated the first email address with another Apple ID.
Follow the instructions here.
Create iTunes Store account without credit card - Support - Apple
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