HT1918 everytime i go to download an app its comes up my old email and im signed into my new one?
Every time i try to download an app or try to update an app it comes up with "billing issue" but also has my old account name on there, not my new accounts information which i am logged into on my Iphone?? can anyone help?
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
Willow37 wrote:
I no longer have this email account and do not remember the password associated with it. What do I do?
If necessary...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Similar Messages
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Hi, I have made a new Apple ID and logged in on my phone, settings > iTunes & app stores, but the app store is still using my old Apple ID. How do I get rid of the old ID and replace it with the new one?
HAYDONISRAD wrote:
... Maybe I'll stick with hers for now :-)
OR...
You could use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
From Here http://support.apple.com/kb/HE37
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID? -
App Store keep using an old email and so I can't update
App Store keep using an old email and so I can't update how can I update my Apps?
Hi I have tried your suggestion thank you but I had no luck . So I logged a case with Apple and they said the following:
I have gone through your issue and I would like to inform you that you cannot update or transfer you purchased items from one account to another account. I have good news for you can access your purchases from your old email address by contacting our Account Security Team.
for a faster resolution you need to contact our Account Security Team (AST) via Phone to schedule a call at your preferred time and they will verify the identity of your account and help you right away. To contact an Account Security Advisor, follow the on screen steps provide in the below articles:
Contact Apple ID Account Security
http://support.apple.com/kb/HT204169
you also have an option to call them directly by calling the below phone number:1-800-275-2273
Note: Please ask you need to speak to an account security advisor and provide the case number -
Hi, I would like to deactivate CS6 from my old laptop and reactivate it on my new one. In order to re-activate it, what is the process? Do I need to download the product like the first time? Is there something to be careful of? Thank you!
Hi petrosk47967892,
In order to reactivate this product on a new machine, you can simply download & Install the product on the new machine using the following link and enter the serial number when prompted. Make sure to deactivate the product from your old machine by launching any one of the products, go to Help>Deactivate/signout.
Download CS6 : Download CS6 products
Cheers,
Kartikay Sharma -
Hi When I download an app on my iPad 3 it comes up ok on my homepage and shows waiting but it will not load & install. This has only just started a couple of days ago, and I have tried resetting the iPad but the problem persists. Hope some one can help, thanks. Zeters.
Check iTunes and see if you have a pending/stalled download e.g. Podcast, Music, Movies or iTune U. Finish off the download and apps should start downloading.
If there are no pending or stalled downloads, sign-out of account, reboot and sign-in again. -
I am getting an error message saying "an unknown error has occurred" everytime I try and down load an App. My ID and password are entered correctly. What am I doing wrong and how do I get rid of this?
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
Help please!
Restore it thru iTunes. At the prompt about using a backup, choose the other option to set up as a new iPhone.
Or, go to Settings/ General/ Reset/ Erase All Content and Settings, then don't select a backup. -
I Cash angled the Apple ID and password on my IPad but now cannot download any apps because it wants my old ID and password. It does not recognise the change of ID.
Have you tapped on the id at the bottom of the Featured tab in the App Store app - when you do that you should get a popup with options for 'View Apple ID',' Sign Out', 'iForgot' and 'Cancel'. Tap on the 'Sign Out' option and log out and then log back in
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i bought this iphone 3gs from ebay.when i am trying to download a app its coming up previous owners id and asking for password.how can i reset that and start it with my id and password.plz help.
arungaur wrote:
i bought this iphone 3gs from ebay....
To make it truly yours...
Set it Up as a New Device > http://support.apple.com/kb/HT4137 -
Hi,
Can anyone tell me how to go about finding out why i am having to change my Apple ID password everytime i want to download an app ?
RegardsThat page is not meant to be filled in. It is only to provide guidance.
To find the page that must be completed, you need to go here:
http://support.apple.com/kb/ht1574
Once you have provided your Apple ID, and entered the site, you must them click on reset security questions and follow instructions. -
Everytime i go to download an App from my Ipod Touch, the app begins to download with the words, "Waiting" underneath it.
....after a few seconds....the App DISAPPEARS!...i've tried turning it on and off, reseting billing information, going to downloads to resume but the app isn't even in the downloads section...I NEED HELP! I WANT TO PLAY TETRIS!!!https://iforgot.apple.com/appleid
If you forgot your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security
https://ssl.apple.com/emea/support/itunes/contact.html -
everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?
The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh! -
Just got the Iphone 4s in June, now everytime I go to download an app, it will not download. When I go to get updates, the apps will not download. I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix this?
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
I am getting a security code invalid error everytime I try to download a app or update my current apps? I looked online and a few people are having the same issues anyone been able to get this resolved? It's not just on Iphones either it's on all apple devices. I've called Apple customer service. I've wrote a complaint online as well so far no good.
Any help would be much appreciated Love to all and thanks!I have done that thousands of times for my security code. Doesn't work and I have called the bank and they say no problem with my card. I have also tried useing different cards all together with no luck idk what else to do? Help!
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Everytime I try to download an app, it states 'download error?
Everytime I try to download an app, it states 'download error?
Hi Isgrainger,
Please follow the thread: Creative Cloud - Download error - stubborn error where this issue is already discussed.
Thanks,
Ratandeep Arora
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