HT1918 Hello , I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it . Thanks a lot for your help ,

Hello ,
I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it .
Thanks a lot for your help ,

What country are you in ? If you are in the US then you can only use the US iTune store, and you can't use a Canadian credit card with the US store - a credit card needs to have been issued by a bank in the country where you are.
If you are in Canada then remove your old credit card from your account and then update your country/region and billing address on your account e.g. by tapping on your id in Settings > iTunes & App Store on your phone and 'view Apple id' on the popup, or via the Store > View Account menu option on your computer's iTunes

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HT3552 I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for your help.

I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for yur help. nhuttan448

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT201335 Hi. I have an apple tv and am able to mirror the image on my ipad to my tv, however it doesn't fill the full screen. Is there a way to get a full image on my 32" Tv. Thanks a lot for your help

HI.I have an apple TV and am able to mirror the image on my ipad onto the screen. However, it doesn't fill the full 32" screen. Is there some way to project a bigger image onto the Tv. Thanks for your help

Welcome to the Apple Community.
Mirroring won't fill the TV screen. The iPad has an aspect ratio of 4:3 and the iPhone 4S or prior an aspect ratio of 3:2, neither of these will fit exactly into a TV screen which as an aspect ratio of 16:9. The Apple TV will not zoom the mirrored image, because it may well cut off information which is situated at the top or bottom of the screen.
You may wish to try each of the settings in ‘Settings > Audio & Video > Adjust for AirPlay overscan’ for the best setting that suits you.

HT201272 I downloaded a movie to my IPad. When I went to play it ,it says it will not download to play.How do I get it to play or my money back? Thanks so much for your help , Karen

I downloaded a movie I paid for. I went to play it after it had down loaded to my Ipad. It says it is not downloading to play it. I am wondering how do I get it to play or get my money back? Thanks so much for your help!!! Karen

this happened to me on my macbook air my movie isnt playing.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
Michael

HT1918 I was in Singapore when I created this Apple ID and payment information. Now I am have shifted to India and I am unable to update the Country and Payment related information. When I click on country no option comes up. Can somebody suggst anything?

I was in Singapore when I created this Apple ID and payment information. Now I am have shifted to India and I am unable to update the Country and Payment related information. When I click on country no option comes up. Can somebody suggst anything?

Hi Peyush!
You may want to try changing the country associated to your Apple ID from your iOS device. I have an article for you here that I believe will help you change the country for your signed in Apple ID:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Specifically, this is the section of the article you will want to pay attention to:
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I've just update to IOS 8. But I enter wrong Apple ID in Icloud setting. How can I change it?

I've just update to IOS 8. But I enter wrong Apple ID in Icloud setting. How can I change it?
Example my Apple ID is [email protected] I just enter xxxx and now it always state [email protected] but I can change the ID or enter the right password. Please help.

Hello nikhilb05,
Thank you for using Apple Support Communities.
I have provided a couple of articles for you to provide information on administering your Apple ID and changing your password:
Apple ID: Changing your password
If you forgot your Apple ID password
Regards,
Jeff D.

I have created a book in Photo Essay that is extra large (10 by 13") and I just realized that I want a 8 1/2"by 11" book. Can I transfer all the pages to the smaller sized book. If so, how? Thanks so much for your help.

I have created an extra large (10"-13") Photo Essay style iBook in Aperture and just realized that all my other iBooks are 8.5"-11". How can I transfer all the formatted pages to the smaller book size without having to start over? Thanks so much for your help.
Apple Phan

Apple Phan,
that will require some extra work. If you change the book size, some of your edits will probably be lost, because texts and photos that will not fit the smaller layout will be removed. The best you can do will be to save your current book, so you can compare. Try the following:
Create a PDF preview of the current version of the book and save the PDF, see: iPhoto, Aperture: Previewing an order in iPhoto or Aperture
Duplicate the book: File > Duplicate
Then change the Book Sizeof the copy (from the Theme Button) and compare, what is missing, hopefully not to much.
Léonie

I have AVI files that I need to be MOV files so that I can edit them in Final Cut Pro. I am going to use Quick Time Pro for this....do I have to 'export' it or can I just 'save as', or is there even a difference? Thanks in advance for your help!

I have AVI files that I need to convert to MOV files so that I can edit them in Final Cut Pro. I am going to use Quick Time Pro for this....When I have the files open in QT Pro do I have to 'export' it or can I just 'save as', or is there even a difference? Thanks in advance for your help!

I strongly recommend you use compressor to do the conversion (if it will open the files - since quicktime will open them, it will more than likely do it.
Compressor allows you to customize presets and save them and apply them to multiple files. Although the interface may seem daunting, it's actually pretty simple.
Even if you can edit the avi in fcp, it's not a good idea. Liable to cause problems down the road.

I would like to pay for apple tv rentals with a different credit card from my iTunes Store. How can I do that?

I would like to pay for apple tv rentals with a different credit card from my iTunes Store. How can I do this?

Any purchases made from the iTunes Store, on your computer, AppleTV, or iOS device, use the same billing information that is associated with your account. To pay with a different credit card, log in to your account and change the payment options associated with your account. If you want to use different payment options on different devices, you may want to consider utilizing multiple iTunes accounts, each with its own payment options.
To learn more about changing your iTunes account information, see this article: http://support.apple.com/kb/ht1918

HT1491 Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.

Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.
Does anyone know what I need to do?
Thanks. :-)

What are the exact error codes that are appearing when trying to update?
Have the steps for troubleshooting those errors as listed in the article from which the question was posted been tried?

What should I do if the iphoto keeps on saying that "Plz wait for import to complete" when i click the close button but it is not importing photos? How can I close the iPhoto? I try to switch my mac off but it doesn't work. Thanks.

What should I do if the iphoto keeps on saying that "Plz wait for import to complete" when i click the close button but it is not importing photos? How can I close the iPhoto? I try to switch my mac off but it doesn't work. Thanks.

You should be able to select Force Quit from the menu beneath the Apple icon in Finder
and choose to Quit iPhoto from there, without messing up the Mac OS X in the process.
OS X - Support
Not sure if rebuilding the iPhoto library would help this issue. However if you had to
turn off the computer without the correct method (unplug, etc; instead of menu choice)
the system may have accrued damages and should be checked, maybe repaired by
use of the Disk Utility in the system. Or restart the computer in Safe Boot mode, then
run 'repair disk permissions' while it is running in that reduced mode; then restart after.
•Understanding Safe Mode - tuts+ computer skills tutorial:
http://computers.tutsplus.com/tutorials/understanding-safe-mode--mac-59897
•OS X: What is Safe Boot, Safe Mode?
Suggestions on how to use Safe Mode in article, to resolve issues, may be helpful.
There likely are other means to rectify troublesome applications, including reinstall.
Be sure to backup your music, image, video, and other work on an external drive
or suitable device as a precaution against loss should there be a hard drive failure.
iPhoto - Mac Apps - Apple Support
There should be some tips and help information using iPhoto via this tiny Support link.
Good luck & happy computing!

HT201363 Dear support team, my security is not avalable now ! how can i change it similar to my email accout?

Dear support team, my security is not avalable now ! how can i change it similar to my email accout?

If the old ID ("email address") is your ID, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

My Blu-Ray player has a USB input but it doesn't have an HDMI input. Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter? It would allow me to run the audio through my stereo. Thanks to all for your help.

My Blu-Ray player has a USB input but it doesn't have an HDMI input. Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter? It would allow me to run the audio through my stereo. Thanks to all for your help.

Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter?
If you can find such a thing. I really doubt that exists since USB is a data connector not a video connector.
would allow me to run the audio through my stereo.
That would depend on this adapter.

I have to get a new ipad. When i backed up my ipad to icloud, are my pics, apps, and music(not from itunes) backed up as well? If not, how do i back them up to transfer them all to my my new ipad? Thanks in advance for your help!

I have to get a new ipad. When i backed up my ipad to icloud, are my pics, apps, and music(not from itunes) backed up as well? If not, how do i back them up to transfer them all to my my new ipad? Thanks in advance for your help!

Hey Dollydayle,
The steps in this link can help you with moving your music to your new computer, with several options you can choose from that best suit your needs:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Welcome to Apple Support Communities!
All the best,
Delgadoh

HT1918 Hello , I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it . Thanks a lot for your help ,

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