HT1918 How can I change security questions I have forgotton answers

I can not remember the answers to the security questions.How may I change the questions? Thanks

The support link that I gave in my first post, http://www.apple.com/support/itunes/contact/ , when I go to that page on Firefox (version 23) on a Mac (running OS X 10.8.5, I get the same on Safari) is (by default it is seeing my location as US) :
And clicking on the blue 'contact iTunes Store support' in the middle of that screen I get :
With the Password & Security Questions giving me :

Similar Messages

  • HT1918 How do you change security questions or answers?

    I have a new iPad.  Works great. I tried to purchase a book and since this is a new device it wants me to answer 2 security questions. It does not recognize my answers?  How can I change the questions or update the answers?

    This is asked and answered very often.  The forum search bar is on the right side of this page as well as More Like This:

  • How can I avoid security questions I've never answered to begin with?

    How can I avoid security questions I've never answered to begin with?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94848)

  • HT5312 how do u change security questions when u cant answer the ones in place

    how do u change security questions when you cant answer the ones in place????

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97019)

  • TS1424 how do i reset security questions that have forgotten answers to?

    how do i reset security questions that have forgotten answers to?

    enter to this link " https://appleid.apple.com/ " >> manage your apple ID >> then sign in you'll find in the left password & security
    so when you chice the password & security you'll find
    Forgot your answers ? sent a reset security to email

  • HT1918 how do i change security questions if i dont remember answers

    how do i change security questions if i dont remember answers

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT1918 how do you change security question answers

    how do you change security question answers, because i do not remember the answers it wont let me purchase anything on my new computer

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • TS1424 how can I change security questions?

    how can I change my securityquestion?

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • TS2702 how can I change security questions?

    how can I change my security questions?

    You will have to go to appleid.apple.com and choose to "Manage your Apple ID."

  • How can i change security questions of Apple id ?

    when i tryed to change security questions it says :The Authentication Information provided does not match our records. Please verify your personal information and try again. how can i change it when i cant remember my ol answers but remember password ?

    This is the final straw for me. I am trying to set up security questions for both myself and my daughters (on 3 separate accounts) and even though THIS IS THE FIRST TIME we are answering the security questions - I get the same response:
    "The Authentication Information provided does not match our records. Please verify your personal information and try again".
    WHAT RECORDS?
    This is all very interesting as how can our information be incorrect when we haven't even set it up? As it is, our purchases cannot happen  and I have just sent emails to 4 companies telling them that I cannot use the App. store.
    Does this make any sense to anyone?
    It's a joke to me and I refuse to have to make a **** support call for something that should be logical.
    Eco

  • HT5312 how can I change security questions?  I'm 3 hours into trying and frustrated!!

    HELP......I cannot change these freaking security questions/answers!!  I have no idea who my favorite teacher was or which of my jobs I hated the most!!  I'm 3 hours into frustration in the middle of the night and I'm trying to do a bible study!!  This is ridicules!!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT201303 How can I change security questions

    Hello, everybody .....Can somebody help me to change my security questions because I bought a new I pad

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

  • HT1689 How can I change security questions?

    How do I change my security questions?

    Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right.  This will send a reset email to your rescue email address.
    If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html.

  • How can I change security questions?

    I tried to recover them through the rescue email, but I can't see that option available to me.  Additionally, I tried to reset them after the waiting period but that option was not available either. I'm confused right now and can not seem to find a solution.

    Hi hadifromspringfield,
    If you are having issues changing the security questions associated with your Apple ID, you may find the following articles helpful:
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/kb/HT6170
    Regards,
    - Brenden

  • HT1918 How do I change security questions for my account if I forgot them?

    How do I change my security questions on my account if I forgot them?

    Try this Discussion...
    https://discussions.apple.com/thread/4305745
    Or see the  More Like This  section on the right...

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