HT1918 How do I find answer to account questions that I cannot remember

We have iTunes and recently purchased ipad and have password but iTunes is asking us to answer two questions that we cannot get correct answer.

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75421)

Similar Messages

  • I forgot to answer account security, so how can I find answers or change questions and new answers

    I forgot to answer account security, so how can I find answers or change questions and new answers
    Can you help me ,please???

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1918 how do I recover answer to security questions?

    How I do recover answers to security questions I don't remember answers to?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75421)

  • How do I find answers to a question I posted?

    I recently posted a question on the forum. How do I find it to see if anyone answered the question?

    Click the Forum link (Firefox Help / Forum) on the top on this page to get there:
    * https://support.mozilla.com/en-US/questions

  • HT201303 How I retrieve the answers of security questions that I forgot

    Retrieve security questions for my apple id

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • HT1918 How do I find out my security question answer

    I am not able to purchase any of my music Im ******* ******

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT1918 how do you find out your security questions or reset them if you forgot them

    i forgot my security questions to my account. so i cant make any purchases on my computer. i would like to know how to reset them or find out what they are

    Can I change the answers to the security questions for my Apple ID?
    Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.

  • HT1918 How can you change your security account questions

    After your account has been unlocked after eight hours how do you change the security questions answered if you have forgotten ?

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • I've been asked to answer my security questions, but I cannot remember them. So I used the link that says send to back up email to reset the password except that the email never gets sent so that I cannot change then. Help?

    help?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90713)

  • HT201303 How can I find out the ip address that logged into my account?

    How can I find out the ip address that logged into my account?

    Open Airport Utility. You should find it in there under the Internet tab.

  • HT1420 How do you find list of actual devices that are connected to your itunes account?  I'd like to know before deauthorizing, exactly what devices it is showing as connected

    How do you find list of actual devices that are connected to your itunes account?  I'd like to know before deauthorizing, exactly what devices it is showing as connected

    Click here and ask. If the iTunes Store staff doesn't give it to you, no.
    (86004)

  • How do I find my other account?

    I used an account name for years before Microsoft got involved, and I hadn't used it in a while when the upgrade came. I couldn't sign in with the old username info, and had to build a new account. But the old account, which on my phone is still set up, has contacts and credit that I'd like to access. How do I find this old account via the new regime? Thanks!
    Personally identifiable information redacted for privacy and security.

    Hi, KJZA, and welcome to the Community,
    This FAQ article provides methods to determine the account name ...
    https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-username-and-or-password
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • Where and how do I find answers to my posted questions?

    Where and how do I find answers to my posted questions? 
    Are they emailed to me? 
    Do I get some other notification?
    Or do I have to continue to check back to this site?

    Thanks for the answer to my question.
    As I can see I am new at this.
    I must have my email register because I got your message.
    Again Thanks
    Sent from Dick's iPad 2

  • How do you unlock your itunes account when you can't remember the answers to your security questions?

    How do you unlock your itunes account when you can't remember the answers to your security questions?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75741)

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