HT1918 How do you change security questions or answers?
I have a new iPad. Works great. I tried to purchase a book and since this is a new device it wants me to answer 2 security questions. It does not recognize my answers? How can I change the questions or update the answers?
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HT1918 how do you change security question answers
how do you change security question answers, because i do not remember the answers it wont let me purchase anything on my new computer
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
HT1918 how do you change security questions
how do you change the answers to your security questions?
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
HT1918 how do i change security questions if i dont remember answers
how do i change security questions if i dont remember answers
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
TS2446 how do you change security questions
I dont know wht my security questions answers are because I never got those questions. I was just wondering how do you change your security questions for new ones?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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HT1918 How can I change security questions I have forgotton answers
I can not remember the answers to the security questions.How may I change the questions? Thanks
The support link that I gave in my first post, http://www.apple.com/support/itunes/contact/ , when I go to that page on Firefox (version 23) on a Mac (running OS X 10.8.5, I get the same on Safari) is (by default it is seeing my location as US) :
And clicking on the blue 'contact iTunes Store support' in the middle of that screen I get :
With the Password & Security Questions giving me : -
HT1918 How do I change security questions for my account if I forgot them?
How do I change my security questions on my account if I forgot them?
Try this Discussion...
https://discussions.apple.com/thread/4305745
Or see the More Like This section on the right... -
How do you change security questions
I can't remember the answers to my questions and need to figure out how to change them. Customer service is closed so I didn't know if anyone knew how to
Go to this link : https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
Go to 'Manage Your Apple ID'
Sign-on with your Apple ID and password
Go to 'password and security'.
Click
Forgot your answers? Send reset security info email to [email protected] -
How do we change security questions.
How do we change security questions?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(101070) -
HT5312 how do u change security questions when u cant answer the ones in place
how do u change security questions when you cant answer the ones in place????
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97019) -
HT201303 how can reset the security question and answer ?
how can reset the security question and answer ?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
HT5312 how to reset my security question and answer i have try everything but can't get it don
how to reset my security question and answer i have try everything but can't get it don?
WHat have you tried ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 How to reset your security questions and answers?
How to reset my security questions and answers? Pls help!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
How to send my security questions and answers to my e-mail?
how to send my security questions and answers to my e-mail?
call apple 1-800-694-7466 ask for account security.
Peace, Clyde -
HT1918 How can you change your security account questions
After your account has been unlocked after eight hours how do you change the security questions answered if you have forgotten ?
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.
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