HT1918 how to cancel itunes match

Question

How do I cancel this?  I emailed this useless **** at apple and she gave me the wrong ansewer.  I already did put no renew of itunes match. 
anyone know how to cancel this?
Hello Ari,
Lisa here, from iTunes Store Support. I understand that you would like to cancel your iTunes Match subscription. I am sure you are eager to have this issue resolved and I would be happy to assist you today!
Please note that if you have an iTunes Match subscription, you can't change countries until the subscription has expired. Your subscription expires 08/18/2013.
To turn off Auto-Renew for iTunes Match, follow these steps:
1) Open iTunes.
2) From the pull-down Store menu in the menu bar, Choose Store > Sign In.
3) Enter your iTunes Store account name and password, then click Sign In.
4) Go to the Store menu again, Choose Store > View My Account.
5) Enter your account name and password a second time, then click View Account.
You will be taken to your Apple Account Information page. On this page, simply click the "Turn Off Auto-Renew" button next to iTunes Match.
For more information about iTunes Match, visit:
http://www.apple.com/icloud/features/
http://www.apple.com/itunes/whats-new/
I hope this information is helpful! Please let me know if you require any further assistance with your account, as if you do, I would be glad to help. Thank you very much for being part of the iTunes Store family, Ari. I hope you have a great day!
Sincerely,
Lisa
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww
Thank you for allowing me the opportunity to assist you.
First Name : ari
Last Name : newman
Email : [email protected]
Apple ID (Optional) : [email protected]
Lang_Country : en_AU
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : itunes match
GCRM Case ID : 413932684
See additional info below
Choose the iTunes Store or App Store for your country:  Australia
Item title:  how to cancel itunes match
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Details:
Hi how do I cancel my itunes match?  I dont use and I am moving countries soon.  please let me know what I need to do to cancel iTunes Match?
thanks
© 2013 Microsoft
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© 2013 Microsoft
Terms
Privacy
Developers
English (United States)

Answer 1

Brian,
Again, not accurate. When Match is "turned off" all of the Matched song instances are still shown in the Ibrary and all devices still stream - so, if you have your songs also stored on your local drive (which I choose to as one does not always have access to WiFi and I use the local instances of the songs for some music production/DJing), iTunes shows each song twice.  This is cumbersome if you simply want to play an album - you have to hear each song twice. There is no reason technologically they could not simply show the metadata for a song only once and simply hit the cloud object store when it it is not found as a local disk target. This would solve some of the issues and it is pretty much how any content delivery network (CDN) works - and this is how my local Genius Bar assured me it would work before I bought the service. I found they know little about Match.
Other issues: I believe the "exclusive" Cloud Playtlist logic still stands - iTunes protests if you add a non-Matched song to a Playlist (as it assumes you want all Playlists to be cloudy). Also, the APLCARE person and I  could not figure out what "Removed" (under Cloud Status) means despite looking up several explanations on the Web. And, we found songs that were only in the cloud that should have also been on my local drive as I never deleted them. That said, it is also a pain to fully delete a song (local + the cloud). Plus, the logic in the Purchased section around what constitutes "Not On Computer" did not hold up. They have lots of logical challenges with thier workflow.
Regardingyour suggestion, there is no way to "not use" Match. Only when one is disconnected from the iTunes store does Match seem to go away completely.The only thing you can turn off is the song syncing/matching/uploading. This amounts only to turning off a sub-process not the service.
Match is likely fine for most who do not want to have any copy of the songs locally and are fine having access to their music only when connected via WiFi. I wanted more ubiquitous access to my collection from my iPad and my iPhone but needed to keep my songs local to my MBP too. This is not the proper use case as I have learned.
Of course I won't renew, but I should be able to cancel a service that I am dissatisfied with.