HT1918 I can't sign in to my account my email has changed and I can't remember my password

I have changed my email account and can't remember my password and when asked my security question it says that my date of bith is wrong and that it has to send me email how do I change my email if I can't get into my account???

When you log in, has the domain changed to live.com? It's a little confusing how Microsoft's services are offered through many different domains.
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
'''(1) Bypass Firefox's Cache'''
Use Ctrl+Shift+r to reload the page fresh from the server.
You also can clear Firefox's cache completely using:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
This can take a few minutes to run if you have a large hard drive.
'''(2) Remove the site's cookies'''
Save any pending work first, then, while viewing a page on msn.com or live.com, as appropriate:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Select each cookie and click Remove. Then OK out and try reloading the page. You also can change the site listed at the top of the dialog to list cookies for the other site (msn.com or live.com, as appropriate).
Can you log in and get to your mail?

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HT204053 My email has changed and I can't remember my log on for iCloud. How can I access my account to make those changes

How can I changed the email account for my iCloud account when it is set up with an old email account I can no longer access? I can't remember my password for iCloud.

An "email account" is part of the icloud account, so I'm not sure what you are asking for.
To manage the Apple ID:
https://appleid.apple.com
If you need to change the password, under the Manage your Apple ID section on the right, click the link to Change your password.

How can I change the account name in iCloud. My email has changed and I want to change it on iCloud.

How can I change the account name in iCloud. My email has changed and I want to change it on iCloud.

To change your iCloud ID, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID. This deletes the account and your iCloud data from your device, but not from iCloud. Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.
To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account. To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.
To change the ID on your Mac, go to System Preferences>iCloud, sign out, choose Delete for all the prompts (your data will still be in iCloud), then sign back in with the changed ID.

I need to get raw plugin for Canon 5D Mark iii for CS6 the adobe website has changed and I can not find the download.. it keeps looping me back to the product download

I need to get raw plugin for Canon 5D Mark iii for CS6 the adobe website has changed and I can not find the download.. it keeps looping me back to the product download page without the raw

Which operating system are you using?
Have you tried Help>Updates from within photoshop cs6 to get either camera raw 8.3 or 8.7.1, which should enable photoshop cs6 to open the canon 5D Mark III files.
(version of camera raw depends on your operating system)
If that doesn't work try one of the following camera raw plugin installers:
Camera raw 8.7.1 plugin
https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html
If you have windows xp or vista or mac os x snow leopard (10.6.8), then you'll have to use the camera raw 8.3 plugin installer:
https://helpx.adobe.com/x-productkb/multi/camera-raw-84-support-policy.html

HT201317 can i sign into my icloud account from a friends computer so i can get to my pictures

Can I sign into my icloud account from a friend's computer so i can get to my pictures?

What you need is a file named Domain.sites (iWeb 2) or Domain.sites2 (iWeb 3). Copy it from your laptop to your other computer at home.
It's located in your Users/Home/Library/Application Support/iWeb folder. Place it in the same folder on the other computer.
All the files for the site are contained in that file/package. After editing you will have to publish the changes to your hosting server.
NOTE: In Lion and Mountain Lion the Home/Library folder is now invisible. To make it permanently visible in Lion or Mt. Lion enter the following in the Terminal application window: chflags nohidden ~/Library and press the Return key - 10.7: Un-hide the User Library folder.
For Mavericks, 10.9, go to your Home folder and use the View ➙ Show View Options menu to bring the this window:
where you can check the Show Library Folder checkbox.
To open your domain file in Lion or later or to switch between multiple domain files Cyclosaurus has provided us with the following script that you can make into an Applescript application with Script Editor. Open Script Editor, copy and paste the script below into Script Editor's window and save as an application.
do shell script "/usr/bin/defaults write com.apple.iWeb iWebDefaultsDocumentPath -boolean no"delay 1
tell application "iWeb" to activate
You can download an already compiled version with this link: iWeb Switch Domain.
Just launch the application, find and select the domain file in your Home/Library/Application Support/iWeb folder that you want to open and it will open with iWeb. It modifies the iWeb preference file each time it's launched so one can switch between domain files.
WARNING: iWeb Switch Domain will overwrite an existing Domain.sites2 file if you select to create a new domain in the same folder. So rename your domain files once they've been created to something other than the default name.
OT

Why did my calendar view suddenly change? Using iOS 7.1 and I've been using this version for a few weeks with no problem with my calendar. Now the view has changed and I can't view a list mode without seeing the month too

Why did my calendar view suddenly change in iCal? I've been using ios7 fôr a few weeks now with no problems. Suddenly, without any updates or anything, the calendar view changed and I can no longer view it as a list without having the entire month seen as well.

Hey Gattypyle,
Thanks for the question. You simply need to go back to Day/Week view, then tap the list-view icon once more.
Calendar at a glance - iPhone
http://help.apple.com/iphone/7/#/iph3d110f84
View a list of events. In month view, tap to see a day’s events. In day view, Tap the to view a list of events.
Thanks,
Matt M.

I had to change my apple ID due to someone else using it and changing the password, so now i can't sign out of icloud as the email is wrong and i dont have the password to turn off find my iphone. Help!

Basically, someone was hacking my apple account for a while and kept changing the password so i kept resetting it, now i've had to change my email as icloud still wouldn't accept my new passwords - even after being updated. Now i can't sign out of icloud due to it being the wrong email and an unknown previous password, as i can't turn off find my phone.ipad. How do i solve this without losing everything as i can't just delete the account and the usb ports on my laptop have gone so i can't back up to my laptop. I'm running completely on icloud but desperately need it to update so i don't lose all my uni work as well off my ipad.

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23

Language of some of my icons has changed and I can't seem to reverse it, please help!

A friend of mine was messing around with my laptop and managed to change the language to what I believe to be Russian. I changed the language under the 'International' tab back to English, but for some reason some of my icons (e.g. system preferences, software update and language menu) are still written in whatever language this is. I've fiddled about with the settings in the 'International' tab for hours but with no success and I can't find a solution anywhere. Please help!

Did you do logout/login after moving English to the top of the list?
Also you could try going to system prefs/international/language and using the Edit button to uncheck the box for Russian.

Ethernet MAC address has changed and I can no longer connect to the network

I have a new iMac, 21.5" running 10.6.4. It was purchased in the past month.
I am using it on an ethernet network and using DHCP to obtain the address. It has been working for the past few weeks. I turned it on today and it is failing to connect. After some digging around, it seems that the MAC address (Ethernet ID) has been reset to 00:10:18:00:00:00. This is different to the one it has been using last week.
I have not changed any network settings. Airport is working fine.
If I pull out the ethernet cable and reinsert, the machine tries to obtain an IP address. After a while, it returns with a self-assigned IP Address.
Last week, I did notice that it was taking a relatively long time (a minute or so) to obtain the IP address over ethernet. Plugging the same ethernet cable in a macbook, I am able to obtain the IP address for the macbook much more quickly.
I see that I could use ipconfig to change the interface address to what I believe is the correct address. Would this be sensible?
Why would the machine have reset the MAC address anyway?
Regards,
Neil

Dear all,
I am having the same problem with a new MacBook Pro, bought end of October - for me it became apparent for software (Matlab, Comsol) that are registered with a licence file which was created based on the MAC address, and also when trying to register the computer to the company network. That software will only work those times that the computer "knows" its real MAC. Also, I found that audible audio books, managed through itunes, will not synchronize with the ipod at those times when the MAC address is at the producer's default (00:10:15:00:00). I never had network issues other than this computer registration, - no probs at home or elsewhere - , so it will depend on the individual setup which issue users observe.
I have had long phone discussions with different Apple support people, they have done checks based on Capture Data that I sent to them via email, etc.. They can't find the problem in the software/setup and they advised me to go the Genius Bar and have those guys look at the computer's guts.
Restarting sometimes did set the MAC to the real one, also running the code that someone suggested in Terminal sometimes helped.
Other than that, looking through the web, it does not seem to be an Apple-unique problem, but certainly one would like to see support to take care of that issue for Macs soon.
Also, thanks a lot for this thread! Otherwise the support guys on the phone would not have believed my : "the Mac address changes on a daily basis" and would just have brushed me off.
All the best,
Susanne
Message was edited by: semperula

The ID for updating apps has changed and I can't update apps

I went to update apps and when the pop up came up there was a different ID there and I can't update.

You can logout of the account via Settings > Store and touching the account id on the right-hand side, and then logging in with the correct it - you can also do it via the bottom of the Featured tab in the App Store tab.

Keyboard layout has changed and i can't enter the password

I was cleaning the keyboard but forgot to turn it off before doing so. Now i can't access my computer! I have two accounts. one for the children and one for myself! I logged out of the children's account before i started cleaning it! I could've forgotten one of the passwords but I am sure i the kids have not forgotten theirs too!
please help?
Kind Regards

1 Make sure your Caps Lock isn't on
2 borrow or buy a basic USB keyboard to enter the passwords & ensure the system is ok

I have 3 devices with the same Apple ID. My email has changed and I need to change my ID. How can I do this?

I tried changing my Aplle ID on two devices before but I could not get the second device connected. I ended up resetting my accounts restore it. Any suggestions?

When you connect that iPad to iTUnes, go to the summary page and scroll down, there should be a box saying 'automatically update' or something to that effect. De select that.
With automatically update on, what you buy on one goes onto the other. but with that box off you can choose.
On the iPad itself, it's under
Settings
iTUnes and App Stores
and then you can choose what you want automatically updated between the two devices.

I go settings then store to sign in but I can't sign because it says my apple id has not yet been used before the iTunes store? That's why I cant download apps?

I go settings then store to sign in but I can't sign because it says my apple id has not yet been used before the iTunes store? That's why I cant download apps?

That means you have to sign into/view your account and review you account and make sure you have a valid payment method specified in your account.

I can't sign into iCloud because my Apple ID doesn't work there. For some reason it gave me a .mac email and I don't remember the password. When it gives me the option to reset my password, it's my Apple ID password which I don't want to do.

I can't sign into iCloud because my Apple ID doesn't work there. For some reason it gave me a .mac email and I don't remember the password. When it gives me the option to reset my password, it's my Apple ID password which I don't want to do. I have ended up chaning my Apple ID 3 times lately and I still can't get to my cloud management. What do I do?

Check if your Data and Time, and Time Zone are set to automatically: OS X Yosemite: Set the date and time on your Mac
Is this issue also appearing on new user account:
Isolating an issue by using another user account - Apple Support
Mac OS X: How to troubleshoot a software issue - Apple Support
Is this issue also appearing in safe mode: OS X: What is Safe Boot, Safe Mode? - Apple Support

Can't sign in to your account

can't sign in to your account. I want to recover the password writes that you need to contact technical support. address they give me questions I fill and again they are asked to fill in. so three times filled. then write we checked everything and gave a link through which you want to restore. but again is not restored asks him to call tech support, and they became silent and not to answer. wrote the Russians on the forum so they generally don't write anything. the ugliness of the fourth day can't log in to Skype. two login to the same email perfectly passwords are recovered, and the other not with sat year. here is what writes your TA and all.
Hi,
Thank you for contacting Skype Customer Support!
I would like to inform you that you cannot log in just yet, you need to change the password on the account so that you can log in. to do so, please click on the link below:
https://login.skype.com/account/password-reset-request
Please enter your email address and follow the steps to change your password, once your done with the password reset, you may continue to use your Skype account!
Kindly let us know if you have any questions and we are happy to help you.
We are looking forward to hearing from you.
Best regards,
Kirk J.
Skype Customer Service
Visit www.skype.com for the latest news, updates and tips.
Hi,
Thank you for contacting Skype!
Thank you for providing us with the information to verify your identity and allow us to change your email address.
Upon checking your account ([Removed for privacy]), the registered email address is [Removed for privacy]. Now all you need to do is changed your password using the registered email address.
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
Kindly let us know if you have any questions and we are happy to help you.
Best regards,
Jodelberth Q.
Skype Customer Service
Visit www.skype.com for the latest news, updates and tips.
Hello,
Thank you for contacting Skype!
In order to address your concern properly and for the security of your account kindly fill out the account verification page using this link:
https://support.microsoft.com/skype/hostpage.aspx?language=en&locale=en-us&oaspworkflow=start_1.0.0....
While you are filling out this Online Form please add this <SR 1228242661> to the subject Field followed by the issue that you are facing. For example <SR 1234567890, Unable to reset password> in the subject field on the recovery form.
Kindly let us know if you have any questions and we are happy to help you.
We are looking forward to hearing from you.
Best regards,
Jian D.
Skype Customer Service
Hi,
Thank you for your prompt response!
We're sorry to inform you that we can't change the password for your account. You will need to change your password using the link. You just have to select the correct username for the account that you wanted to retrieve.
Best regards,
Jodelberth Q.
Skype Customer Service
Visit www.skype.com for the latest news, updates and tips.

go back to customer support, tell them that you already filled out the form, and include the code mentioned (you can also add that detail in the subject).
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HT1918 I can't sign in to my account my email has changed and I can't remember my password

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