HT1918 I can't update my apps, I keep getting a message that says my secuirty code is invalid.
My phone was working fine a few days ago. That I seen I had 7 updates and I went to update them. After entering my password I got a message that said Tap contiue and sign in to review billing info. I did as it says and then got a message that said my secuirty code on my credit card is invalid. I've checked it and it is not. I connected my phone to itunes and tried to change it that way with no change. While it was connected to itunes I erased the cc info all togther and tried to input a different credit card but it says the same thing that the secuirty code is invalid. I'm not sure what else to do. I can't update any of my apps, and I have been unable to find a number to call apple and see if they know how to fix this issue. Clearly there is nothing wrong with my secuirty code, so any help would be greatly appreciated. Thank you.
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/
Similar Messages
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Why can't I connect to the iTunes store to update my apps anymore?
Hi Grneyedtiffster,
If you are having issues accessing the iTunes Store from your iPad, you may want to take a look at the troubleshooting steps in the following article:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
I am having a hard time trying to set up my cc info on iTunes. I keep getting a message that says invalid security code which is on the back of my card and the same card I use to make purchases online with all the time. What may be the problem?
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646 -
When I try to update my apps, I keep getting the message that there is a problem with my billing information even though this is the billing information I have always used in purchasing my apps. What do I do?
You probably need to confirm the security code of your CC. Log into your account an input this, even if it's already there.
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I can't update my iPad. The message says, the software for the iPad was corrupted during download. Err=1403
What did iTunes Support say when you contacted them ? If it's been more than 48 hours since you contacted them and you haven't had a reply then contact them again.
If you haven't yet contacted them, then to do so :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
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- then Purchases, Billing & Redemption -
I am trying to update my apps but keep getting a popup that says "Your Account is not valid for use in the US store. you must switch to the Canadian Store before purchasing." I can not find where to do this! Please help! Thank you!
[Apologies to pdesteele for this slight OT bit, but it's all relevant to your question, I think ]
We do have a place in the UK which we could use as an address, but for various reasons it gets a bit complex even though we still have a UK bank account. We moved to France when there were no iDevices and apps around, just bought the occasional music, so it wasn't a problem. Funny thing is I can't even download the free UK bank app because it's not available in the French store .
I'll live with the problem for now as we plan to move back to the UK in a year or so - we miss the weather . -
What can I do to update iphoto app I keep getting this message:
'You cannot update this software since you have not owned the major version of this software?.Going from iPhoto v 8.x.x to V 9.x.x is called an upgrade and requires the purchase of iPhoto 9.
To go from v 8.1 to v 8.1.2 is an update and is free.
OT -
?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
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Hi Bander Bunny!
I have a couple of articles that should be able to help you troubleshoot this issue a little further. You may want to try uninstalling and reinstalling iTunes first. This has to be done in a specific manner, and this article can help you do that:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
Another option is that you may want to try syncing your iPod nano manually. Here's is an article that pertains to manually managing the content of your iPod nano:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
It's also possible that this issue resides with your iPod nano. Here is a website that will help you troubleshoot the iPod nano:
Apple - Support - iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
When I try to update two certain apps in the App Store, I get a message that says 'cannot connect to iTunes store'. Any idea how to get these apps to update?
Check that the apps are still available in the store
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Every time I try to download the new version it just says I can not download the new version of Firefox. I keep getting a message that says "Firefox 5.0.1dmg could not be opened, because an unknown error occurred - Try saving to disk first and then opening the file"
If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox -
I'm trying to connect to my work's VPN. I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable. I know that’s not the case because my coworkers are connected. Can someone please help me?
I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue. -
I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what's wrong as far as I know everything is up to date on the phone it is running slow please help thanx!
I figured out what was going on the app had miss represented how much space it would take it had said it was 1.2g's however it was really 1.9g's which was all I had left on the phone I downloaded it to my computer first from the apps store then was able to see this. At that point I was able to rearrange some memory to accomadate it's size thanx for the help.
Mick -
I cannot open Photobooth. I keep getting a message that says "Photobooth cannot open because no camera is attached or the camera is in use by another application." As far as I can tell, no other application is using the camera. Help?
Run the apple hardware test.
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I can not get iTunes Store on line. I keep getting a message that says I am not connected to the internet, but I know I am. I have to connect from three locations with the same results. Any suggestions?
Hello bigblue8
Check out the following articles for troubleshooting access to the iTunes Store. The first one will probably get you started enough to get it taken care of. If it does not the follow up article should definitely solve it for you.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thanks for using Apple Support Communities.
Regards,
-Norm G.
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