HT1918 I cannot find information about an automated warning email, which tells me to view the (nonexistent) following info. Help!

I purchased a song from ITunes. Soon after I received an automated email which asks me about the security questions, saying I should consult the following info. It was a warning. There was no following info, and an automated email leaves me in the dark. I can't find anyway to contact the source. Can anyone help - I am not very savvy irtual-wise?
JohncSanRemo

Hello binbingogoABC,
Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
I'm very grateful that you wrote to us with your concerns.
Sincerely,

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