HT1918 i cant fix my billing information and put my new prepaid card

i cant fix my billing information and put my new prepaid card i think because my old prepaid card has an error

I am having this same problem. If you figure out how to fix it, please post! Thanks!

Similar Messages

  • HT1918 I have changed my billing information and updated credit card info as it had expired but using same credit card only had to update the expiration and it still says its not the same that is on the account and i updated the account , still cant buy a

    I have tried to update my billing and account information which I was able to but in the billing section it keeps saying that the info doesnt match the bank info and the only thing was that the credit card had expired and I am still using the same one but cant buy a song, keeps saying its not correct.

    Ok, so I finally got help on this issue.  Basically, I had tried to edit my credit card information, and it secretly locked my account.  After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed.  I had been previously helped by someone through e-mail, but that was a complete waste of time.  Go for the chat service, it's a million times better.  They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way.  Anyway, I hope this helps.

  • HT2534 hi i am interested in how to buy an app in app store if i dont have us credit card. when i try to buy an app it says to fill in bil;ling information and when i full my card specs. it says that its incorrect. so what can i do to buy an app? plz help

    hi i am interested in how to buy an app in app store if i dont have us credit card. when i try to buy an app it says to fill in billing information and when i fill my card specs. it says that its incorrect. so what can i do to buy an app? plz help really important cant buy anything : (
    p.s. sorry for bad english

    If you are not in the US with a US billing address and payment method then you can't buy items from the US store - you need to be in a country to use its store.
    Does your credit card work with your own country's store ? For it have a chance of being accepted the credit card then needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and to have been issued by a bank in the country where you and your iTunes account are.
    What's the actual error message that you are getting ?

  • HT1937 I wanted to know how i can remove my account information off my iphone, because i keep trying to update my apps and it asks me to fix my billing information seeing as my card is now empty at the moment, it acts as if my updates cost money.

    I wanted to know how i can remove my account information off my iphone, because i keep trying to update my apps and it asks me to fix my billing information seeing as my card is now empty at the moment, it acts as if my updates cost money.

    Hi Broken Smoke,
    Welcome to Apple Support Communities.
    You can change the iTunes Store information associated with your Apple ID, and select None as your payment option. See the steps in this article for help:
    iTunes Store: Changing account information
    http://support.apple.com/kb/ht1918
    Changing your account information using an iOS device:
    Tap Settings on the Home screen.
    Tap iTunes & App Stores.
    Tap on your Apple ID. (If you are not signed in, enter your Apple ID and password, and tap Sign In.)
    Tap View Apple ID.
    Enter your Apple ID password.
    To update your name, billing address, or payment information, follow these instructions:
    In the Edit section, tap Payment Information.
    Update the information that you want to change.
    Tap the Done button when finished.
    Have a great day,
    Jeremy

  • I tried downloading a free app and it asked for my billing information and when i entered it, it says that there was a billing problem with a previoud purchase and i have to update it. I keep updating it and it wont let me verify it and i cant get apps

    I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!

    The message says: "The payment method has been denied, try another method"
    I'm living in the same country and city since I was born, so I don't think the location is the problem.
    And yes, I paid with the card a meal in Burguer King today. And nothing more.

  • HT1918 My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???

    My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???

    Have you tried here  >  Changing Account Information
    http://support.apple.com/kb/HT1918
    If no joy... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT1918 I am trying to update my billing information and it sent me to this site. This site is not telling me what to do.

    I am trying to update my billing information and it sent me to this site. This site is not telling me what to do.

    on ios device go to settings - itunes app stores - click on your apple id - select view apple id- and then enter password. - your billing info is in the account window. 
    on computer open itunes - go to itunes store - either sign in - or click apple id - view apple id - enter password - billing info under account window

  • HT1918 I am trying to edit my billing information and am unable to do so. Please help!

    I need to edit billing information and am unable to do so. Please help! Thank you!

    on ios device go to settings - itunes app stores - click on your apple id - select view apple id- and then enter password. - your billing info is in the account window. 
    on computer open itunes - go to itunes store - either sign in - or click apple id - view apple id - enter password - billing info under account window

  • HT1918 I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

    I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

    You can contact iTunes Support via this page and ask them why the message is appearing (these are mainly user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

  • HT1918 I went in and updated my billing information and it's still saying wrong sercurity code

    I'm trying to update my application on my iPad 3... Every time I do it keeps bringing up billing. So I sign in there n do my information and it says wrong sercurity code when indeed its right. I also went and tried to update my billing information and I keep getting same thing. Could this be bc I moved from ny to Alaska...I really need help on my updates

    You might want to double check the information that you changed. The billing address that you entered for your credit card must match exactly what it says on your credit card statement and that could bw why you are getting this message.
    If the address on your CC statement has your Street showing as "Street" and you are using the abbreviation "St.", things like that can cause problems. Maybe a spelling error in your iTunes information - anything like that could cause this.

  • Book Error: "Please review your billing information and approve it."

    Hi, I'm trying to purchase a book I created. It's 34 pages, with as many RAW images. The whole process seems to go fine until the end, when it spits out a dialog saying my account settings have changed, "Please review your billing information and approve it."
    I have erased and reset my account with different credit cards with no change. This is incredibly frustrating, and this is intended as a Christmas present, so I really need to resolve this. I've spent several hours on it already and need some help here in resolving it.

    Success! I figured it out and just got it to go through! The fix was to set my billing preference to "express." It was set to standard, and I kept manually changing it to express in the order to get here faster. Apple might want to make a note of this so their customers don't get frustrated when they try to spend lots of money with Apple. Also, phone support for people struggling and pleading to spend money probably makes good business sense in this economy.

  • HT3552 I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

    I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

    Have a look here >  http://support.apple.com/kb/TS1646

  • Please review your billing information and approve it

    PLEASE help me before I pull out my hair!  I have a photo book I've created in iPhoto 09.  It's ready to be ordered (in-time for Christmas!) and no matter what I do, it comes back with a "please review your billing information and approve it".  There are two things in this repeated (at least 20 times) process that I find interesting 1) every time I re-enter my account info, it says I have an invalid city, state zip code combination and 2) when I try to check out my preferences in iPhoto it freezes up (spinning beach ball) and I have to force quit.  Here's what I've done already:
    1. restarted iPhoto
    2.  restarted computer
    3.  re-entered billing information in apple store
    4.  enabled one-click purchasing and express checkout options in apple store
    5.  trashed iPhoto preferences
    6.  deleted my keychain preferences
    7.  re-entered account info in iPhoto
    8.  double-checked that I choose United State
    9.  Changed credit cards and tried all the above over again
    I'm out of ideas.  Someone PLEASE help me figure out what is going on!

    every time I re-enter my account info, it says I have an invalid city, state zip code combination
    The zip code error suggests you are ordering from an Apple Print Products Store in the wrong country.  Your Billing Address, Shipping Address, Credit Card, Apple ID must all be valid in the same country as the Apple Store is you are ordering from. Is the region setting in your System Preferences > Language & Region the same as the country of your Billing Address and Shipping Address?

  • I am trying to update my billing information and it is not allowing me to do so

    I am trying to update my billing information and it is not allowing me to do so

    Moving this discussion to the Adobe Creative Cloud forum.
    Alyssa0909 please try utilizing a different web browser.  I would also recommend reviewing Renew, extend, or restart your membership which discusses how you can update your payment information.

  • HT2589 I am trying to create a new account but every time I put in my billing information and numbers, the same screen pops up with, in red "For assistance contact iTunes Support". I am currently overseas and want my imessage to work correctly

    I am trying to create a new account but every time I put in my billing information and numbers, the same screen pops up with, in red "For assistance contact iTunes Support". I am currently overseas and want my imessage to work correctly

    to contact iTunes store support, follow these steps:
    1. Go to expresslane.apple.com
    2. select 'itunes' and then 'itunes store'
    3. select a topic and a subject
    4. click 'continue' and then 'email'
    5. fill out the form and explain your situation
    6. they will respond within 24 hours usually
    Good luck

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