HT1918 I changed my card info and it still won't allow a purchase

I have followed all directions to use my debit card for a purchase (changed card) and it still keeps declining

As far as I know debit cards are no longer accepted as a valid payment method - they are not listed on this page and there have been a number of posts about them being declined. Do you have a credit card that you could use on your account instead ?

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HT201303 The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.

The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

TS3276 The mail doctor is saying my username and password are incorrect. They were not. I changed my password anyway, and it still won't let me send my mail. How do I fix this?

The mail doctor is saying my username and password are incorrect. They were not. I changed my password anyway, and it still won't let me send my mail. How do I fix this?

try to log in using webmail. if you can't do that, then issue is solved.

HT1918 updated my credit card info and still cant purchase anything??? help

updated my credit card info and still cant purchase anything on itunes? help

Apple - Support - iTunes - Contact Us
Apple - Support - Contact Apple Support
Customer Service: Contacting Apple for support and service - this includes international calling numbers.

Itunes was deleted from laptop after changing credit card info and password. How do I get it back along with all songs that was on my account

itunes was deleted from laptop after changing credt card infor and password. How do I get it back along with all of its contents?

I suspect unless he had some items in iCloud backup then they are gone. Connecting an iPhone to a different library from that to which it was previously connected will result in the device asking if you want to erase it.

HT1918 Need to change credit card info and it keeps telling me my security code is invalid and it is not.

I'm trying to change my credit card info but it keeps telling me my security code us invalid and it is not.... I need to put my billing info in so I can update.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Sometimes it says security code by it is the ZIP code. Sign into your account in the iTunes app on your computer and verify that all of the information is correct and agree to any new user agreements that may be needed.

How do I change credit card info and email thru apple store

My CC was stolen and I need to change for IPAD apps and I Tunes - I can't seem to find the right place to make those changes

http://support.apple.com/kb/HT1918
Regards.

I changed my payment info and am unable to make in app purchases

I changed my payment info in my apple id and was unable to complete in app purchases for pharohs way slots game. I then changed my payment info back to the original details, and am still unable to purchase credits for the app. How do I fix this problem? Pleeease help!

what does it tell you?
does it say the card is invalid?

HT1918 I update my payment info and it still doesn't let buy stuff

I up dated my info and can not buy anything

What happens when you try to buy something, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

I can't use my password to open icloud. I changed my apple password and it still won't work with icloud

I can't use my apple password to open icloud. I changed my apple password and still can't open icloud on my pc. What can I do or what am I doing wrong.
Thanks

Sorry to ask but... are you absolutely certain you have entered your Apple ID and account password correctly?
If you use the same Apple ID for iCloud and the iTunes store, see if you are able to log into the iTunes store from either your computer or your iPod.

HT3209 My Computer supports all of the requirements, plus I use Apple TV, iPhone4s, and the New iPad (dumb name by the way) and it still won't allow me to download HD Movies. What is wrong with this picture?

Why is that my PC supports all of the requirements for HD video but iTunes won't allow me to Download HD Movie. I am able to handle some of the most intense PC Games and I have HD movies Downloaded from previous versions of iTunes that work just fine. This is just stupid that iTunes thinks it knows my Computer's capibilities better than I do. Is there a way to change it?

Hi,
At the top of any Buddy List it will show Your Name or your Handle (Screen Name)
This can be changed if you click on what is shown currently and it will become a drop down.
Pic
The "Name" is taken from the Mac User Account that is logged in and the My Card in that Address Book.
So if this is your New Macbook Pro then Open the Address Book (Presumably there is only one Mac User account on this computer at the moment) and find the My Card (Head and Shoulders iCon)
Make sure the details are yours.
If the details are your brother's (Migrated info ?) then find your card and then go to the Card Menu and the option "Make this My Card".
When Adding and @mac.com name to iChat 6.x the server for the AIM login should read api.oscar.aol.com
The port likes to be port 443 with SSL ON (See Sever Settings tab in iChat > Preferences > Accounts)
Try it without SSL
NOTE: Despite the Add screen saying @Mac.com the account can get listed in the Accounts List as a MobileMe account.
I would check that the original computer or the current one is not set to allow only one Login.
9:44 PM Saturday; November 26, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HT5622 After I updated to ios7 I can't log on to FaceTime or iMessage and I changed my Apple ID and it still won't let me!

After I updated ios7 I can't log on to iMessage is FaceTime, I log on with the correct Apple ID and I even changed it to see if it will help but it still doesn't now I don't know what to do!

FaceTime, Game Center, Messages: Troubleshooting sign in issues
iOS: Troubleshooting FaceTime and iMessage activation

Card info on file, but won't let me purchase in app crystals for game.

So I have already purchased something from the market and cc is on file but when I play this game heros of chaos and try to by crystals it confirms password sakes me if I'm sure I click yes but purchase won't go through, any thoughts?

Apple is not reporting any problems:
http://www.apple.com/support/systemstatus/
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

HT3702 i cant change my card info in the system my other card was expired and i forgot to change it what do i do

i cant change my card info in the system my other card was expired and i forgot to change it what do i do

Hey tommy richerson,
You can change your account information using either an iOS device or your computer, so if it isn't working on one I'd try the other. You can read how here:
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
All the best,
Delgadoh

I am living in moscow, but i have a mastercard in vietnam. I changed my location in itunes from Russia into Vietnam. But when I change my billing info, and write my card's informations. It said I have problems with the address. I typed my address in VN.

I am living in moscow, but i have a mastercard in vietnam. I changed my location in itunes from Russia into Vietnam. But when I change my billing info, and write my card's informations. It said I have problems with the address. I typed my address in VN. What should I do now ????

To answer the second question first, the owners of the music (and that is not Apple) decide where their music can be sold. If they decide (for whatever reason) not to sell their music in a particular country, they will not let a music retailer (that is Apple this time) sell it in that country. So the "system" is beyond Apple's control.
As for your first post; (if I understand you correctly), the iTunes Store knows that you are in Russia, so using a credit card registered in Vietnam is simply going to look like you're trying to get round the system.
The credit card is tied to an address, and therefore to a country. Simply using a different country's address is not going to work.
By the way, this is a world-wide situation. It's not a matter of having to use a Russian card, whatever card you use has to be registered at an address in Russia.
Use the support link in the iTunes Store to contact Apple and see if you can straighten out whether you can buy songs, where ever you are and with whichever card you have.

HT1918 I changed my card info and it still won't allow a purchase

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