HT1918 i couldn't change security question when i changed password

I do not remember the security questions...they look different. I can't change them either...I tried what they said to do, change your password and it'll ask for new questions, but it did not do that. Does anyone know how to change the security questions??

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

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  • TS2446 How can Ichange my security questions when I have forgotten the answers to the original security questions?

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  • I have forgotten the security question when you try to unlock it how can it be solved

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    Post the first 50 lines only of the crash report
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  • HT5312 why do i have to answer security question when i make purchases on itunes store?

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    (95516)

  • HT201363 why is it asking me to answer my security questions when i am trying to purchase an app?

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    It is asking your security questions to verify your identity.  To protect your account.
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