HT1918 i dont remember answers to security questions and cant buy music, how can i solve this

I FORGOT SECURITY QUESTIONS ANSWERS, AND I CANT BUY ANY MUSIC, HOW CAN I SOLVE THIS ISSUE

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

Similar Messages

  • I need help I can't remember my iTunes Security Questions and have no idea how to change them just used a $20 gift card

    I need help I can't remember my iTunes Security Questions and have no idea how to change them just used a $20 gift card

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then you can use that to reset them : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • TS2446 I want to buy in iTunes. But it says this is first purchase so I have to write security answers but it doesn't appear any question. So I can't answer. And I can't buy anything how can I solve this problem????

    I want to buy in iTunes. But it says this is first purchase so I have to write security answers but it doesn't appear any question. So I can't answer. And I can't buy anything how can I solve this problem????

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • I want to download an app in App Store with money than they ask me my security question and I forgot it how can I do?

    I want to dowloade an apps with a money but they ask me my security question and I forgot it how can I do

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108399)

  • Lost iCloud Password. Cant remember answers to security questions and retrieval email no longer in service. Please help

    Hi, I have a friend who has lost his iCloud password. We cannot remember the answers to the security questions and we can therefore not retireve an important pages document that is backed up to iCloud. Is there any way to retrieve the password based on the correct birthdate and the username? I can even supply the date (to within 2 days) of when the account was created.
    I cannot find any way to communicate with someone at Apple directly, who could help me out.
    P.S. We are based in South Africa, so there is no Apple Store that I could go to. Apple itself is only represented here through a 3rd party.
    Your, any, help would be greatly apprecited.
    Kind regards
    Oliver

    try calling hotline, they can send reset link to your other email
    here are their phone numbers
    http://support.apple.com/kb/HE57

  • I know my pass word for my acct.  But I dont remember answers to security questions

    I got an iPhone today and I wanted to buy some new apps.  I logged in my password, and it's asking me security questions that I have now clue the answers.

    Go to:
    https://appleid.apple.com/
    Click "Manage My Account", sign in, and go to the Password and Security section. If you've forgotten your answers, there will be a link just under the security questions fields where you can have a reset email send to your Rescue email address.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • HT5577 cannot remember answer to security questions and already reseted password

    Why am i being asked for security questions to make itunes purchase?

    you have to call apple.  at 1-800-694-7466  and ask for account security. they will need you to create a pin via appleid.apple.com and one other piece of info.  you may want to add a credit card to itunes before calling they can use that to reset the questions.
    Peace, Clyde

  • HT5312 I need help! My Apple id Is blobked, i answer the security question And it blocked. What can i do?

    I need help to un blocked my Apple id

    You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
    For your security questions, the HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 You can not not remember answers to security questions and no I have to save the expense of

    I did not score an email rescue I have iTunes card that was shipped

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • Forgot my answers to security questions and also Forgot Email Alternative

    Forgot my answers to security questions and also Forgot Email Alternative

    See the "more like this" section on the right side of this page, or do a simple forum or Google search as your question has been asked and answered hundreds of times already on these forums the past few years.

  • HT5312 I can't remember my answers to security questions and dont recall password.   Also my recovery email is no longer active. How can I reset password?

    I can't remember my answers to security questions and dont recall password.   Also my recovery email is no longer active. How can I reset password?

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (85489)

  • I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

    I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email.  Is there another way to change or get the answers for the security questions?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106007)

  • HT5312 dear I forget my answers of security questions and I dont have a rescue email.

    dear I forget my answers of security questions and I dont have a rescue email . please help my account
    <Email Edited By Host>

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

    I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

    Summer7633 wrote:
    I tried to buy a song on my account, and it told me I need to answer my security questions, ...
    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • Okay I got a new apple  ID not to long ago and answered some security questions and i got an iTunes card and it said it was my first purchase and asked me to answer the security questions and I do not remember them

    Okay so I have had apple for a while and I got a new apple ID not to long ago and then answered the security questions and it said that it was the first purchase with the apple ID and I have to answer them and now I don't remember the answers

    From an older post by King_Penguin:
    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

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