HT1918 i got a new ipod and i forgot my security questions for iy id what do i do?
we got my daughter a new ipod for her birthday but when i tried to set it up on our existing account it asked 2 security questions i forgot the anwser to and i cant find how to change them from my account plz help me if you can
This is an added security questions in the store. If you'll need help in resetting, you'll need to contact support:
https://expresslane.apple.com
Similar Messages
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Got a new ipod gen 5 forgot password security q
Just purchased a new ipod gen 5. loaded up new itunes card and its asking me for security questions - which i have forgotten. How can i get past or reset these? tried emailing support to reset = that was yesterday still havent heard from tech support!!!!
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
After waiting the 36 hours, I received an email advising me. To contact a phone support number. After waiting 15 minutes on hold, the helpful person asked me for the answers to the security questions and said that answering them was the only way to reset the questions. I said, WHAT? You don't see any cyclic logic there? Apple (the inovator!) has not foreseen this? I was livid. I was advised I could leave a comment on Apple.com. I think I'll leave my comment on every Apple contract that crosses my desk. I'm IT Systems at a large US university. If anyone from Apple wishes to address this, PM me.
Thanks! I'm a little leery of attaching a credit card to itunes again because of all the apple database jacking in the past. I had a bunch of unauthorized purchases charged to my account for devices that I never owned. Took me weeks to replace the credit card even though it was never compromised but apple was impotent to fix the issue. On this issue, I finally got the working key to the system. Even though there are BAZILLIONS of ways to verify a person's identity via two forms, using the security questions forgotten as one of them seems to be circular (failed) logic. Seriously, it's like requiring someone's password to reset a forgotten password. My take on the issue fixed by this workflow, that I noticed from the 3 sets of calls and 20 minute wait on each is this.... iTunes was racked by all the fraudulent purchases I (and thousands of others) experienced and people (like me) had to go through all the credit card issues because Apple "would not" fix the issues in iTunes and pursue the fraudulent purchasers (even though Apple had the device IDs!). So we ripped out our credit card info in iTunes. On this security question reset issue, if they can require people to re-enter their credit card info under the guise of "identification ...because your security is so important!) and then take 60 minutes to create a high intensity customer interaction, there is a high probability that the average customer will temporarily forget all about removing their credit card info. It's actually brilliant! ...but very underhanded.... but also very Apple. I don't expect this reply to have a long life-span, but thanks for your response. If I can log into iTunes, I can add any credit card. therefore IF I CAN LOG INTO ITUNES APPLE HAS THE SECOND METHOD ALREADY! Thanks.
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What about the verification questions? the ones like "way was your first job?" or "your favorite teacher?" I just got a new iPod and forgot the answers to those questions, and need to change them.. not sure how, but I need to do that in order to download new stuff on my new ipod
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service -
I have 3 ipod touches. Just got a new one and set up an apple id for it. But when i use the ipod to go to store to make a purchace. It tells me to sign in, and brings up an Apple ID and ask for password. the problem is the Apple ID its bringing up is for my other Ipods. How do i change it to bring up my id i set up with That ipod. I never once put that id into the current ipod. Like i dont even know how it got there.
This is what yo have to do:
Go to Settings>iTunes and App Stores and sign out and sign in with the other account.
That is the only place.
Try signing out. Then
Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
Then sign back in. -
My Ipod was originally set up as a sub-account of a firends. After that, I got an Iphone and set up my own Apple account. I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account, and staring over. I just really want to get the new Ipod under my own account, and be able to use it...
There is no such thing as a "sub-account." Also, you probably mean iTunes library, when you say "account." Your "account" in iTunes is your Apple ID, which is what you use to sign in to the iTunes Store to make purchases. iPods are associated with an iTunes library, not with an Apple ID (iTunes Store account). You'll need to clarify...
So, this is what I think you are saying. You previously shared an iTunes library on a computer with your friend. Your old iPod was synced to that iTunes library.
You got an iPhone, and at that time, you set up your own iTunes library. Is that on a different computer? How does the iPhone affect your question about the iPod?
You got a new iPod. What is your "old iTunes"? Is that the iTunes library you shared with your friend? -
I just got a new Ipod and had to update my itunes. Now my itunes will not open. I have a MacBook 4,1 with Mac OS X 10.6.8.
On your phone: Settings>General>Reset>Erase All Content & Settings. Should take but a minute & the phone will look just like it did when first taken out of the box.
If you're gonna use the phone on the same computer your son uses, read through this:
http://support.apple.com/kb/HT1495 -
I just got a new iPod and computer, and when I logged into my iTunes account my music and movies were there but none of my apps were. How do I get my apps back?
See:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have an iPod nano 2nd generation and I want to download the songs I have on it to my new computer, as my old one crashed with all the songs on it. I also got a new iPod and would like to transfer the old songs onto it. How do I do this?
Ok so sorry for clogging the community!! I figured it out - you have to copy your videos into itunes manually. I did that, synched and all good!
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I got a new iPod and now I can't sync my apps from my old ipod
I got a new iPod and now I can't sync my apps from my old ipod?
Just what are you trying to do with the photos?
If the photos on the old iPod are in the iPod's camera Roll album then import them to your computer:
iOS: Importing personal photos and videos from iOS devices to your computer
If they were synced to the iPod from another computer then you need a third-party program like TouchCopy or PhoneView to import then into your computer.
Here is how to sync photos to the iPod:
iOS and iPod: Syncing photos using iTunes -
I have an iBook G4 running on OS X 10.4.11 and I just got a new ipod and can't figure out how to get it updated to be able to sync my ipod PLEASE HELP
You could go hunting for a fair price on a refurbished or restored Intel-based Mac or MacBook, as most early models of CoreDuo and Core2Duo can run Snow Leopard 10.6.8, and some much more recent.
The Apple Store's Special Deals section that is online has some fairly recent examples of hardware with an OS, original accessories as noted, power cord, and complementary one year coverage. Eligibility for extended AppleCare plans are noted & may be available for various items in the store. Subject to availability. Refurbished. Like new. The price difference can be about the same as the additional two year AppleCare plan may cost, so get that too.
Third party repaired restored or available through other channels vary in quality, quantity, condition, and may be lacking in some or most original accessories; they should include basic hardware as originally equipped and have the boot-install software disc set as intended for that build model & year specification, included.
Auction sites rarely have that much of a kit together, w/ missing discs, scruffy, extra fees, etc. On the other hand, companies that restore and repair Macs for a living and are authorized Apple service centers may have something, if you aren't in the market for something holiday new or really quick. Older models if reasonably refurbished can still shine years later.
Hopefully this helps somewhat.
Good luck & happy computing! -
I got a new ipod and I can't get it to sync. Help!
I got a new ipod and I can't get it to sync.
You could go hunting for a fair price on a refurbished or restored Intel-based Mac or MacBook, as most early models of CoreDuo and Core2Duo can run Snow Leopard 10.6.8, and some much more recent.
The Apple Store's Special Deals section that is online has some fairly recent examples of hardware with an OS, original accessories as noted, power cord, and complementary one year coverage. Eligibility for extended AppleCare plans are noted & may be available for various items in the store. Subject to availability. Refurbished. Like new. The price difference can be about the same as the additional two year AppleCare plan may cost, so get that too.
Third party repaired restored or available through other channels vary in quality, quantity, condition, and may be lacking in some or most original accessories; they should include basic hardware as originally equipped and have the boot-install software disc set as intended for that build model & year specification, included.
Auction sites rarely have that much of a kit together, w/ missing discs, scruffy, extra fees, etc. On the other hand, companies that restore and repair Macs for a living and are authorized Apple service centers may have something, if you aren't in the market for something holiday new or really quick. Older models if reasonably refurbished can still shine years later.
Hopefully this helps somewhat.
Good luck & happy computing! -
i have just got a new ipod and wenever i try and make an in app purchase it says contact itunes store . wat do i need to do ??please hlp
Contaact iTunes like the message says:
Apple - Support - iTunes - Contact Us -
Does anybody know if Windows 8 is causing a problem with iTunes? Many songs on my old iPod are now missing in my iTunes library and I can't find them anywhere. . Also, I have a new iPod and am afraid of using it for fear of something else going wrong.
Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.
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i bought an itunes card and i put it on my ipod and it came up security questions and i forgot my answers can you please tell me what my answers were
See this previous discussion:
HT1491 How do i get the security...: Apple Support Communities
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