HT1918 I had a balance on my account and hav snot billed anything to my cc for about 6 month and the CC on file was stolen. In the mean time I have purchased ya new computer and just tried to long into my accout and it will not let me update my billing in

They want the security code off my stolen card before they will allow me to change my account info ANY IDEAS?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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HT5622 I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use my work email as the Apple ID on my new iphone. What do I do

I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use this email as the Apple ID on my new iphone. As it is a work phone I need to use this email address as my Apple ID. How do I do this?

when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email

HT201659 I cannot make a purchase an app even know I have credit on account and it will not let me remove old debit card information

I cannot make a purchase an app even know I have credit on account and it will not let me remove old debit card information

Hi Lukeclear17,
The article linked below details both why you may be unable to make a purchase using the credit on your account and why you may be unable to choose "None" when editing your billing information.
Why can’t I select None when I edit my Apple ID payment information?
https://support.apple.com/en-us/HT203905
Cheers,
Allen

HT1689 I have money in my iTunes account and it will not let me purchase what I want.

I have money in my iTunes account and it will not me make a purchase. It says I have to contact iTunes support.

Did you contact iTunes support then?
https://expresslane.apple.com/Issues.action

I have an older version of iTunes on my office computer and it will not let me update to the current version without an administrative password. How can I get around this??

I have an older version of iTunes on my office computer and it will not allow me to upgrade to the newer version without an administrative password. How can I get around this???

If you have an iBook G4, (PPC) you can't do much.
But if that is a MacBook (intel) you may be able to
upgrade the OS X, if the hardware is up to it...
Since there were about nine different build models
of MacBook (not powerpc iBook) to identify what
one you have would be the first step to knowing
what OS X and RAM upgrades it could use.
If the computer is not already at OS X 10.6.8,
it can't go online to get or use OS X 10.7.5. So,
when you more accurately describe the 'Book,
detailed information is available.
When you find the serial number, there is a web
page that can be used to identify by serial no.
http://www.powerbookmedic.com/identify-mac-serial.php
That'd be a first step. Or even the Model number
which should be visible on the outer case by hinge.
Good luck & happy computing!

After transferring all info from the 3G to 4 I cannot update my applications--It has my old email listed and not my new email and it will not let me update--How do I do this- I cannot get any new downloads. Can you help me?

I cannot update my update my apps that were transferred to the I-4 nor can I purchase any items because it show my old email ([email protected] ) as my user name and I do not know how to change it to my new address [email protected] .Please advise!

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

HT3702 I bought an app last week but the money has not come out of my bank and i have not had a receipt and it will not let me update my apps or let me download free apps. Its taking me to the billing page then saying declined even though i have money wai

I bought an app last week but they have not took the money out of bank or sent me a receipt for the app so now i cannot update any apps or download any free apps even though i have money waiting in my account for them to take it. Please help how can i sort this out??

Help!!!

HT201210 i just got a brand new iphone 4s and it will not let me update it to 6.0... why?

Its my first Iphone, I love it, but this is frustrating me, i've had to download the software 5 times... has taken a total of 5 hours to dl it. now that i have it in itunes, it won't let me install 6.0. can i get a little help plz?

titalist wrote:
can i get a little help plz?
Possibly.
Can you be bothered to provide some specifics of what is occuring?
We're not mind-readers.

I own a Toshiba and it will not let me update my Apple software. What can I do?

Every time I turn my PC on it prompts me to do an Apple Software update. I go through the motions and right before it is about to finish it says error occurred. If the problem persists please go to Tools and download it manually (which I have already tried of course). Please help!

Hey Mmiikkeedd,
Thanks for the question. I understand you are experiencing issues updating iTunes. The following article may help to resolve your issue:
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/TS1470
"iTunes could not connect to the iTunes Store. A secure network connection could not be established.
Make sure SSL 3.0 or TLS 1.0 is enabled in the Internet Options control panel, then try again."
If you continue to have issues, you might want to try the steps outlined in this article:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M.

HT1222 this popped up on my ipod and i clicked update. and now it is stuck on a screen with a usb cord and an arrow towards itunes. i put it in tumnes and it will not let me update it , can i restore it to its original software?

its stuck please help i just bought my new ipod touch 4g less than a month ago. and now im scared its like broken forever.

Just restore it.
It will restore to the latest available software

I own an iPhone 3g and it will not let me update to iOS 5... why?

Anyone know anything about this? :s Please help!

iPhone 3G can only update to IOS 4.2.1
because the hardware is not up to task.
iPhone 3GS, 4 and 4S can update to the latest 5.0.1.

I have purchased a new computer and authorized my iTunes with my Apple ID; however, my iPod Classic, which I have had for many years, will not sync hundreds of songs that I have purchased and says the device needs to be authorized. Help!

I have purchased a new computer and authorized my iTunes with my Apple ID; however, my iPod Classic, which I have had for many years, will not sync hundreds of songs that I have purchased and says the device needs to be authorized.
I have searched high and low and there does not seem to be a way to authorize the iPod Classic. What can I do to sync my purchases to my iPod? I have tried reformatting/restoring it as suggested. It continues to only allow me to sync non-icloud/itunes content.
Help!

What exactly happens when you try to sync?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod

I have purchased a new computer with Windows 8.1 and the old computer had Windows Vista and was very slow. I need to uninstall Adobe Creative Suite 3 and put it on the new computer. Is this possible and what do I need to do?

I have purchased an new computer with the Windows 8.1 OS. The old computer had Windows Vista and is just about to quit working altogether. I wish to uninstall it on that computer and deactivate it; so that I may install the software that I purchased (some years ago, but hardly used) on my new computer. Is that allowed and do I have the right idea about doing it? I have the serial number
and all that with the software.

Download CS3 products
Mylenium

HT2693 I have purchased a new computer- I have tried to transfer my library but itunes says my serial # is invalid

I have purchased a new computer and am trying to move my library to it. I got rid of my old computer. I have tried to input my new c.p.u. serial # but i-tunes rejects it as an "invalid" s.n. I checked with the manufacturer and they verified my serial number as valid. Also, i would like to talk to somebody on the phone who represents i-tunes. Is that possible or am I just out of luck?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Ninaa43224110 what version of Illustrator are you installing? Are you using the serial number registered under your account at http://www.adobe.com/? For information on how to locate the registered serial number under your account please see Find your serial number quickly.

I have purchased a new computer and want to upgrade to lightroom 5. How do I go about doing this when LR4 is currently on my old pc?

I have purchased a new computer and I want to upgrade to lightroom 5. How do I go about doing this when LR4 is currently on my old pc? Thanks!!!!

Just install Lightroom 5 on the new machine and activate it using the serial number from your purchase. You do not need to have the older version installed though you might need information from it.

HT1918 I had a balance on my account and hav snot billed anything to my cc for about 6 month and the CC on file was stolen. In the mean time I have purchased ya new computer and just tried to long into my accout and it will not let me update my billing in

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