HT1918 I have a payment that didn't go through

I have payment that did go through cause I had no money on the card I used to make a purchase I'm trying to put a new credit card but still it won't go through what should I do. Do I necessarily have to put money back on the same card I used to make the purchase?

What do you mean 'still won't go through' ? Are you getting an error message when trying to add the card ? You should be able to put a new valid card on your account

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