HT1918 I have reset a credit card number to a new one, however i still find unauthorise purchase from this credit card. Pls help to stop any purchase from this credit card.

I have reset my credit card number to a new one, however i still experience unauthorised purchase from this credit card. Would appreciate if you could refrain any purchase from this credit card. Tq
Zulkefli
<Edited by Host>

Welcome to the Apple Community.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
You should start by changing the password on your account.
Start here, change your country if necessary and go to manage your account > Password and Security.

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HT1937 I have lost my ipad and alr bought a new one but somebody still uses my game center ID to play my game even I have alr changed my password for GC.what can i do to stop them to use my one? Thank you

I have lost my ipad and alr bought a new one but somebody still uses my game center ID to play my game even I have alr changed my password for GC.what can i do to stop them to use my one? Thank you

I need answer from anyone can do too.

TS2621 I had to change my ATT email password on my PC due to hacker...now I cannot get email on my Ipad and Samsung Galaxy S3. I have deleted my old password and entered the new one, and it still won't work. Do I need to delete the email accts and re-en

and please, I'm not computer saavy, so don't be mean...thanks!

Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password. How can I reset the old ipod without affecting the new one and how can I unlock the old one?

I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password. How can I reset the old ipod without affecting the new one and how can I unlock the old one?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software

I have an iPad1 which I have reset and am preparing to give to a kid. I now find that I can't reinstall many apps as they now seem to require IOS 6 or greater. This is IOS 5 and can't be upgraded. Is there a way to find the older versions of the apps?

I have an iPad1 which I have reset and am preparing to give to a kid. I now find that I can't reinstall many apps as they now seem to require IOS 6 or greater. This is IOS 5 and can't be upgraded. Is there a way to find the older versions of the apps?

One of these links may help:
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.

Trying to update to Photoshop elements on my Apple Computer but it says I have to enter the serial number in the trial screen. I cannot find this.

Trying to update to Photoshop elements on my Apple Computer but it says I have to enter the serial number in the trial screen. I cannot find this.

Stephaniek092682 what version of Photoshop Elements are you trying to install?

My friend ipad 2 was stolen if they reset the device in factory setting,just wanna ask if we can still locate the device using find my iphone...mobileme?pls help me,...my friend ipad 2 was stolen if they reset the device in factory setting,just wanna as

my friend ipad 2 was stolen if they reset the device in factory setting,just wanna ask if we can still locate the device using find my iphone...mobileme?pls help me,...

It's unfortunate that your device has been stolen. You can report this to the police, but as has been answered before, if the device is restored you CANNOT locate it.
It probably is technically possible to track your device by the SIM; law enforcement will not waste their time doing so. Besides, the thieves have probably changed it anyway.
While unfortunate your iPad is gone, you really need to move on.

I must close mu iCloud account on my iphone but can't came in. Have no password and can't get a new one, have not the emailadress any longer and there is something wrong with my securityquestions.

i must close mu iCloud account on my iphone but can't came in. Have no password and can't get a new one, have not the emailadress any longer and there is something wrong with my securityquestions.

Hello Malin1951,
Thank you for contacting Apple Support Communities.
The following article should guide you through resetting your iCloud password so that you can close it on your iPhone.
iCloud: Account troubleshooting
http://support.apple.com/kb/TS3988
Regards,
Jeff D.

I have multiple lines for family members on my account. Can I still transfer upgrades between lines? I don't see the option any more.

I have multiple lines for family members on my account. Can I still transfer upgrades between lines? I don't see the option any more.

More everything. I have one line coming up on the 19th of this month and I'd like to transfer to another user with a later upgrade date. Just not seeing the option anywhere.

I am concerned about the health of my current computer but have not yet made the commitment to a new one, but: 1) How can I transfer my iTunes account to a new computer when I get one... and 2) What can I do if my current computer suddenly implodes and I

I am a bit of a computer/Internet/iTunes dummy....
I am concerned about the health of my current computer but have not yet made the commitment to a new one, but:
1) How can I transfer my iTunes account to a new computer when I get one...
and
2) What can I do if my current computer suddenly implodes and I have not yet 'copied/'saved'/otherwise protected my account, as is? -- I have already had my computer crash once and had one of your people help me restore all of the paid for songs (none of the uploaded from my own collection of CD songs, of course, so I had to spend a long time rebuilding that) -- and I believe I was told you could only help me recover that material one or two times altogether, no?
WithOUT purchasing a Mach or iCloud (I actually think I have one of the later, but rarely have checked it) account, is there anything I can do to responsibly protect my account?
Thanks for any time taken on this!!!

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

If all you did was rename your ID, you can go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone when prompted, then sign back in with your renamed ID. Deleting the account only deletes the account and any data you are syncing with iCloud from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts, your data will be synced back to your phone when you sign back in.
If, however, you are changing to a new account with a new ID, choose Keep on My iPhone when prompted. Then choose Merge when you sign into the new account and turn your iCloud syncing back on to upload your data to the new account.
Before deleting the account, save you photo stream photos to your camera roll (tap Edit, tap all the photos, tap Share, tap Save to Camera Roll).

I have an older Ipod Touch, I bought a new one and the Itunes on my computer is too old to recognize my new Ipod Touch and cannot be updated. Is there a creditable software program I can use to get all my old music from my old iPod Touch to the new one?

I have an older iPod Touch, I bought a new one and the Itunes on my computer is too old to recognize my new iPod Touch and Itunes cannot be updated. Is there a creditable software program I can use to get all my old music from my old iPod Touch to the new one? It is my understanding that the music cannot be saved onto my new iTunes, b/c I did not have iCloud. I have over 2,000 songs I just cannot part with. PLEASE PLEASE PLEASE help some how!! THANKS!

I had the same problem with my iPad, i couldn't get the newer version of itunes because the computer was too old and my iPad couldnt sync with the old itunes. I got a PC from school a few months later so that solved the problem for me. Unfortunately i don't think there would be a program to put your music on your iPod, iTunes should be the only way to transfer files to Apple devices. What operating system are you running and what version of it is it?

I returned my old ipod and ordered a new one a few days ago and i was never given a tracking number for the new one that is being shipped

i returned my old ipod and ordered a new one a few days ago and i was never given a tracking number for the new one that is being shipped

Go to the Apple Store webpage and in the upper right go to Account and select Track an Order. There you will find the status of your order. You only get a tracking order when the items ships.

I've been having an issue of connecting to wifi. I have restored and set up my phone as a new one and i still can't connect. Also i have restored my network setting also. The wifi button is still grey and i cant switch it on or off.

I've been having an issue of connecting to wifi. I have restored and set up my phone as a new one and i still can't connect. Also i have restored my network setting also. The wifi button is still grey and i cant switch it on or off.

Hi _Pchay,
Accordign to the artcle below, it looks like you have done all the troubleshooting steps and your next step may be to contact Apple Support.
iOS: Wi-Fi settings grayed out or dim
-Griff W.

I used to have a apple id but when i got my macbook i changed it. Then i downloaded OS X and updates in my app store will not let me change my apple id back to my new one it just still uses my old one. What do i do?

I used to have a apple id but when i got my macbook i changed it. Then i downloaded OS X and updates in my app store will not let me change my apple id back to my new one it just still uses my old one. What do i do?

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple Id to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new ID.

HT1918 I have reset a credit card number to a new one, however i still find unauthorise purchase from this credit card. Pls help to stop any purchase from this credit card.

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