HT1918 I tried updating my billing info and iTunes wouldn't let me, it said that I must contact iTunes prior to updating. iTunes has no contact number, do am I out of luck?

How do I get ahold of iTunes support

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

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HT1918 im trying toupdate my account info and when i press done it tells me to go to support to finish the changes

im trying to update my account info. when i press done it tells me to go to support

And have you done as requested and Contacted Support...?
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

I tried to activate creative cloud and it wouldn't let me without uninstalling earlier version. It wouldn't allow me to uninstall. I want to uninstall and start again with a new serial number I received at workshop and no longer want to be paying the mont

How can I cancel my payments?

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

HT201303 The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.

The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

Trying to update my billing info and get an error 413. Howabout a phone number and a real person and forget the foolish online crap? n

Tried to change my billing info and got an error message 413.
How about supplying a phone number and a real person instead of the inpersonal online activity that apparently does not work.

Hello Dennis,
please give us feedback, whether you had been successful. If not, maybe we can interest a qualified and educated employee of Adobe's staff.
Nevertheless I normally I would use Contact Customer Care = http://helpx.adobe.com/contact.html, by clicking through the headlines.
If none of the conditions is fulfilled, and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

Trying to download lion for my mac, i get as far as show billing info and nothing happens, what can i do??

trying to download lion for my mac, i get as far as show billing info and nothing happens, what can i do??

Capetowncrooner I would recommend utilizing a different web browser or beginning the installation process within the Creative Cloud Desktop application. You can find more details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

HT204053 How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps.

So im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

so im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

HT3702 when i go to buy a cd it asked me to update my billing info and all my info is correct yet it still says its wrong...whats going on?

when i go to buy a cd it asked me to update my billing info and all my info is correct yet it still says its wrong...whats going on?

juturna916 wrote:
when i do it it doesnt go through and all it says is to contact iTunes support. What do i do?
Contact -> iTunes support.

HT1918 I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

You can contact iTunes Support via this page and ask them why the message is appearing (these are mainly user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

I need to change my billing info and set up a busi...

I need to change my billing info and set up a business account.

Hello matthew1405tallai,
I have linked an article that will walk you through the process of updating your payment information:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

I am living in moscow, but i have a mastercard in vietnam. I changed my location in itunes from Russia into Vietnam. But when I change my billing info, and write my card's informations. It said I have problems with the address. I typed my address in VN.

I am living in moscow, but i have a mastercard in vietnam. I changed my location in itunes from Russia into Vietnam. But when I change my billing info, and write my card's informations. It said I have problems with the address. I typed my address in VN. What should I do now ????

To answer the second question first, the owners of the music (and that is not Apple) decide where their music can be sold. If they decide (for whatever reason) not to sell their music in a particular country, they will not let a music retailer (that is Apple this time) sell it in that country. So the "system" is beyond Apple's control.
As for your first post; (if I understand you correctly), the iTunes Store knows that you are in Russia, so using a credit card registered in Vietnam is simply going to look like you're trying to get round the system.
The credit card is tied to an address, and therefore to a country. Simply using a different country's address is not going to work.
By the way, this is a world-wide situation. It's not a matter of having to use a Russian card, whatever card you use has to be registered at an address in Russia.
Use the support link in the iTunes Store to contact Apple and see if you can straighten out whether you can buy songs, where ever you are and with whichever card you have.

Review your billing info and approve it

I recently changed my credit card. I updated my account with the new info. iTunes works fine, but when I order prints from iPhoto, I get a error "Your account information has changed. Please Review your billing info and approve it. I click "OK", go to Account Info, sign it, approve all three categories. However, I still get the error when I try to order prints. Any ideas? TY.

For the record, an email response from Apple gave these instructions, which did work:
"I understand you are having some difficulties with placing your print order and you are receiving a message saying that your account information has changed. I apologize for any frustration this may have caused you.
I would like to recommend taking the following steps to troubleshoot the issue:
1) Please go to store.apple.com/.
2) Select "Account" at the top right hand corner of the page.
3) Click "Login", and enter in your Apple ID and password.
4) Click on "Change account information".
5) Enter your password at the top in both the "Password (at least 6 characters)" and the "Retype your password" fields.
6) Make sure the primary and shipping address information is correct. If not, make changes.
7) Scroll down to the bottom of the screen to the "Method of Payment" section.
8) Remove your credit card number, then click on "Continue".
9) Open iPhoto and select "Buy Book".
10) Click on "Account Info" (or "Set Up Account" if "Account Info" is greyed out)
11) Enter in the same Apple ID and password you used to sign in to the Apple Store.
12) You will be prompted to go through three different steps to enter in your billing information.
13) Submit your order."

've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all??

I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

TS1646 When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

HT1918 I tried updating my billing info and iTunes wouldn't let me, it said that I must contact iTunes prior to updating. iTunes has no contact number, do am I out of luck?

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