HT1918 I update my payment info and it still doesn't let buy stuff

I up dated my info and can not buy anything

What happens when you try to buy something, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Similar Messages

  • I'm trying to update my payment info. and the site won't let me.

    I'm trying to update my payment info and your site won't let me!

    Is sound working in other applications, such as Safari? Is the iTunes volume slider all the way on the right?

  • HT201303 The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password.  I have tried to reset the password, update the billing info and it still won't let me make any purchases.

    The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password.  I have tried to reset the password, update the billing info and it still won't let me make any purchases.

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
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  • I cannot update my payment info and therefore cannot get any apps that I want....WHY? I've sat on the phone on 2 different days (literally) and they cannot help me. THe info I have from the bank is exactly the way it is on the NO TUNES account

    I spent 2 days waiting and being transferred from dept to dept and they say its the banks fault......I have the info right in front of me and I entered the new infor just like its on the bill. I really and fed up with the fact that apple comes out with a new phone and makes all the others useless with these BIG downloads that use up all of your storage and then it gets to where you can't even get any updates....and now this. All I want is an app that is worth  $2.99

    Have you tried selecting 'none' on the payment details screen, exiting it, and then tried going back in and re-tried entering the card's details ? If you leave it as 'none' then you should be able to download app updates, and (depending upon your country) you might be able to get iTunes gift cards and use them as your payment method.

  • I updated my payment info but it still says my photoshop subscription has expired.

    How do I get photoshop to take the payment and keep my account going now that I have updated payment info?

    Hello kruciki18,
    You can sign out from the creative cloud desktop app and  quit Creative cloud Desktop App.
    Then please navigate to C:\Users\username\AppData\Local and locate OOBE folder and delete it. (Windows 7 or Windows 8 or Windows 8.1 computer)
    Navigate to MacHD/User/username/Library/Application Support/Adobe/ Locate OOBE folder and delete it. (Mac OS)
    Then launch Creative cloud Desktop app and sign in, once you logged in, please try launching Photohop and check if you are getting same error or able to launch and use Photoshop.
    Please respond on this thread if any issue.
    Regards,
    Loveneesh.

  • HT1918 I changed my card info and it still won't allow a purchase

    I have followed all directions to use my debit card for a purchase (changed card) and it still keeps declining

    As far as I know debit cards are no longer accepted as a valid payment method - they are not listed on this page and there have been a number of posts about them being declined. Do you have a credit card that you could use on your account instead ?

  • I have updated my payment info, but photoshop still says i only have a few days left..

    please help..

    Hi Sagedread,
    As you launch Photoshop you will get an option "License this software". Click on it and sign in with your Adobe Id to activate the subscription.
    Regards,
    Romit Sinha

  • I updated my payment information and I still can't access my indesign.

    How do I get it to work?

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  • HT1918 Trying to update my payment info

    Hi there, I'm am trying to update my payment info and trying with two differents credit cards cards and that info I've been adding is correct but I keep getting a message that the credit cards info is wrong.  What else is to do?

    Hi there Dimeaglass,
    You may find the information in the article below helpful.
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/ts1646
    -Griff W. 

  • HT1918 I have been trying to update my payment information and I am unable to do so, can you please assist?

    Can you help me update my payment information in itunes

    You should be able to update your payment info as described on the page that you posted from e.g. by logging into your account via the Store > View Account menu option on your computer's iTunes. If that isn't working, then are you getting any error messages, and what are you trying to change your payment method to e.g. debit or credit card ?
    If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
    If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is and if it's being declined then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

  • TS1702 I have changes my payment information in the iTunes stores and I still can not purchase an app. It keeps telling me to update my payment info.

    Help me, use to be able to use the App Store for free apps now since I tried to purchase a .99 app  I can't do anything with the App Store. It prompting me to
    That PayPal is not supported and to go to iTunes and update my payment info. I did and I still can not download any app.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

    I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

    Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?

  • HT1918 update my payment info.

    I tunes wants me to update my payment info. (My card expired) I did that but it will not accept the security number from the back of the card! How do I get this to work. I am attempting to update it on my iPad.

    I think the best thing to do is contacting your bank, they can tell you if there is something wrong with your creditcard. Cause to me it seems like there is something wrong with your creditcard (or just the security number) instead of with your iTunes ID

  • I have been prompted to update my payment info on iCloud but can't see where to do it!

    When I go into settings > account info … I follow the payment info prompt but am led to a screen that gives info on account verification but nowhere to actually do that. I cant see where I am supposed to a) update payment info or b) do the verification process. I am trying to do all this on an iphone 5C
    ..any help would be much appreciated - many thanks in advance.

    Just found the answer to my question and updated my payment info from this thread http://support.apple.com/kb/ht1918 - question answered ... thanks to the previous poster for the info.

  • Why my payment info. is asked in App Store even I want to download a free app. Is it mandatory now to update the payment info in App Store in ios 8?

    Why I am asked to update my payment info while downloading a FREE APP from App Store? I noticed this change after updating to iOS 8.

    If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
    To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534

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