HT1918 I've forgotten my security question when purchasing, what do i do?

Went to purchase a book on the apple store, asked me a security question that I didn't remember the answer to, can someone help?

go here: https://iforgot.apple.com/iForgot/iForgot.html

Similar Messages

  • I have forgotten the security questions answers, so what to do in same case

    i have forgotten the security questions answers, so what to do in same case.
    regards

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107043)

  • I have forgotten the security question when you try to unlock it how can it be solved

    forgot security question when unlocking ipod touch how can it be solved

    Post the first 50 lines only of the crash report
    Regards
    TD 

  • TS1424 what to do if i have forgotton the answers to my security questions when purchasing

    what to do if i have forgotton the answers to my security questions when purchasing

    You will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT1918 i couldn't change security question when i changed password

    I do not remember the security questions...they look different. I can't change them either...I tried what they said to do, change your password and it'll ask for new questions, but it did not do that. Does anyone know how to change the security questions??

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • HT1918 I have forgotten my security questions. What do I do to change them?

    I am trying to purchase things off my Mac that I have boughten but I can not becuase I am unable to answer one or both of the security questions correctly. I have had my Itunes account for years and I do not remember.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103535)

  • HT1918 I have forgotten my security questions answer please help me.

    Help me to get my answers of security questions please.

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT1918 I HAVE FORGOTTEN MY SECURITY QUESTIONS

    i have forgotten my security questions

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74990)

  • How do I change my security questions when purchasing from the I store

    How do I change my security questions ? I am trying to do a purchase from Istore and it is asking me security questions of which I do no longer remeber the answers or it does not accept the answers.

    "the link does not appear": on what device, on what app or site? be more precise.

  • I have forgotten my apple security questions, when I go to My Apple ID and click on password and security, there is no option to reset my security questions even though I have a rescue email adress, how do i reset my security question ?

    I have forgotten my security questions but when I click on My Apple ID and got to password and security, there is no option to rest my questions and/or send my self a rescue email, what do I do now ?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89174)

  • HT5312 Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.

    Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS2446 How can Ichange my security questions when I have forgotten the answers to the original security questions?

    I wish to make a purchase through itunes but have been blocked because I cannot remember the answers to my security questions. How can I make a purchase and is there a way to reset these security questions when I don't know the answer to the original question? ... well maybe I do but can remember exactly what I answered to these questions

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75671)

  • HT1918 Answering security question when you don't know the answer

    Answer the security questions when you don' t know the answer I have done every thing you asked. I even have change my pass word three times when it not been needed

    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HE37
    My Apple ID
    https://appleid.apple.com

  • HT1918 how to chNGE SECURITY QUESTIONS WHEN I NEVER SET THEM UP

    i never set up security questions and i dont know how to change them

    I´m just guessing here but, your being told something like "Apple security enhancements" and that it tells you to create/verify your security questions when you try to purchase an application/music/etc from your
    iPhone 4S, after updating to iOS 6?
    If so
    - Double tap you home button and close all application that´s running on you iOS device
    - Go to Settings > Safari > Clear History and Clear Cookies and Data
    - Open App store, download a free application and enter/verify your information

  • HT5312 I can no longer access my rescue email address.  I have forgotten my security questions so am locked out.  Is there a way round this?

    I have an Apple ID which I use for itunes.  I cannot now access the rescue email account I gave when registering.  I have forgotten my security questions and they keep sending emails to the email address I can't access and now I am locked out. 

    If you don't have accessto your rescue email address (you won't be able to change it until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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