HT1918 im trying to add my new credit card info but it s not working and sais i have an unpaid balance? I dont have an unpaid balance please help

Im tryng to add my new credit card info and it wont accept it and sais i owe and outstanding balance?? I dont have an outstanding balance please help

Hello there, bigjazzdogg.
The article you were referred to us from, provides some additional information that will allow you to reach a resolution for your issue:
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Particularly, in your case:
Get help
If you need help changing your payment information, contact iTunes Store support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

I am trying to add a new credit card and it keeps telling me that I have to enter a valid security code...I have tried 2 different cards and it is doing the same thing. How do I get past this?

I guess it has been a year since I last purchased something on I-tunes and my account is saying that they couldn't authorize my card for some of my purchases. I am trying to add a new credit card to clear this up and it keeps saying that I have to enter a valid security code. I have tried 2 different cards and I get the same thing. I have also added an I-tunes gift card and that isn't clearing up the money that I owe. It is showing that I have a $25 credit for that. How do I fix this, I have been trying for days and all I have got from the e-mail tech support is that its my credit card issuer that is causing the problem. Thats not correct because one of the credit cards that I am trying to use, is a prepaid Visa gift card. I know that these work on I-tunes because I have used them before in the past. I am getting very frustrated with this whole process, I just want to clear up my account and buy some new music!! HELP!!

You probably ran into blocks & locks.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
They'll sort it out.

HT1657 i tried to rent a movie but it did not work and i was charged away. How can I have charges reversed?

Hello,
I tried to rent a movie but it did not work and I was charged away. How can I have charges reversed?

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I cannot access the internet, I tried to answer that said to go to settings, safari, tap clear history, cookies and cache, cut off, then on, but it did not work. When I go to internet the screen is grey??? please help I am a new user!!

I cannot access the internet the screen is grey, I have tried by using the answer from someone but it does not work...I went to settings, tap safari, then clear the history, cookies, and cache, then turn off ipad. When I did that twice, it did not work. How long does it take for the clear history to work? I am a brand new
user of the ipad2 and I am disappointed that this is happening already.

Have you been able to access the internet previously and now it's suddenly not working, or are you still trying to access the internet for the first time on your iPad? Are you at home trying to connect through your home router? If you are at home, did you put your home routers encryption code as your password? The encryption code is what your iPad is looking for and it is usually found on the router and is typically a 13 digit combination of letters and numbers. Let us know......

I tried to add a new credit card to my billing info since the old one didn't have enough fund in it but the message keeps appearing to me that i have to check with itunes support

I purchased an app but i didn't have enough fund. so i wanted to update my billing info with a new card which has enough fund. but still the messgae appears to me that i have to contact itunes support. I have a UAE ID. thanks.

See Recover your iTunes library from your iPod or iOS device.
tt2

Help! Trying to add artwork to my imported dvds but it's not working!

Hi there,
I have been steadily transferring my dvds to itunes for the last few weeks, and have not had a problem adding artwork until now. I always sort them into genre and add the artwork at the same time, but for some reason when I click okay it moves the movie to the right section but no artwork appears, and when I go to add it again the artwork button is disabled- it's there, but I can't click it. I don't know how else to add artwork to it so if anyone has any ideas that would be appreciated!
Many thanks!

I am not sure I can help with the automatic artwork download as I haven't seen that problem before. The automatic download it is an imperfect system. It does make mistakes, particularly on older movies and CD's. The other way to get artwork is manually adding a picture to the info section for each movie.
1) Use a search engine to find a desireable picture of appropriate size. Usually typing in the movie/album name is enough to give you many proper choices.
2) Copy the picture from it's source.
3) Within iTunes, right-click on the movie/album with the missing artwork and select GET INFO.
4) The farthest right tab is labeled "artwork". Select it. Then paste your found picture into the box. Click OK.
Obviously this takes a little work, it is the only way aorund improper artwork and may serve as a temporary work-around for you.
*iTunes may think is has already downloaded the artwork, and thus won't let you do it again. Check the "artwork" tab under GET INFO to see if there is a picture there. Also check to see if the "clear albumn artwork" choice is available (right-click on movie). You could clear and try again.

HT204266 Trying to buy life in candy crush and it says purchase cannot be completed? Fixed credit card info but message keeps coming up

Trying to purchase extra life in candy crush but it says purchase cannot be complete. Fixed credit card info but still dosen't work - now what?

I keep getting 'check Internet connection' getting bit sick of it now ;( sorry cant help

HT1918 I am trying to make a purchase. Entered new credit card number but it gives me error message.

I am trying to make a purchase. Entered new credit card number but it gives me error message.

If you would like help from these forums then posting what the error message says would be useful.

I can not add a new credit card to my iPad without having to block directly with the bank card I'm using.

I can not add a new credit card to my iPad without having to block directly with the bank card I'm using.

What does this mean..?
Gaby0526 wrote:
... without having to block directly with the bank card I'm using.
Changing Account Information > http://support.apple.com/kb/HT1918
Accepted forms of payment > http://support.apple.com/kb/HT5552
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

How do I add a new credit card to my account

How do I add a new credit card to my account?

If you are doing it on your iPad then try tapping on your id in Settings > iTunes & App Stores and select 'View Apple ID' on the popup and log into your account, and on your account's page there should be a payments link.
On your computer's iTunes you should be able to do it by going into the Store > View Account menu option and logging into your account, and on your account's details page there should also be a payment link.

My credit card expire. I can't login to Adobe Connect for add my new credit card for payments. What can I do?

My credit card expire. I can't login to Adobe Connect for add my new credit card for payments. What can I do?

Oh dear...
You must be accessing the iTunes Store in the U.S. You can't buy an iTunes card in your country (i need to know this), so try making a new account with the payment option as a Visa Credit Card. Have you bought that Pre-paid Visa credit card yet and loaded money on it? If you haven't, you will probably have to.

Why am i having trouble inputing a new credit cards info?

Can someone tell me why it keeps directing me to ITUNES SUPPORT when trying to input a new credit card to use?

What didn't work? Your email didnt go through? You have to get in touch with iTunes support and wait for a response. It does not happen instantly. It can take up to 48 hours to hear back from them.
if you want to try to call them, try this.
http://www.contacthelp.com/directory/Internet/Web+Sites/iTunes?ListingID=373
i think its the same phone number as this.
U.S. iPod, Mac and iPad technical support:
(800) APL-CARE (800-275-2273)

HT204053 When I try to login to my apple ID on my iphone 4 to use facetime, it will not work and tells me to check my connection? I have even tried creating a new apple ID but the same message appears

When I try to log onto my Apple ID to use facetime, it will not work and tells me to check my connection. I have even tried creating a new apple ID but the same message appears. I do not understand why this is happening, could anyone help me resolve this issue it is very frusterating that I can not enable facetime or imessage.

I could do that, however when I select the icloud button (or whatever the heck it is) I am asked to enter the apple id and password. So if you are suppose to create another one for icloud you'd think it would give you the option at this point which would be logical.

I'm tried to enter my credit card info but it keeps saying declined I had this issue a few years ago but I forgot how I fixed the issue

I'm tried to enter my credit card info but it keeps saying declined I had this issue a few years ago but I forgot how I fixed the issue

If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

I need to move country from Hong Kong to Australia (dont have HK credit cards now) - but dont know how to do this, then to update all new credit card info for Australia base

How do I change countries from Hong Kong to Australia (as I dont hold HK credit cards)
Once I have done that I can then put in new credit card info for itunes.
Thanks Neil

Settings>iTunes and App Stores>Apple ID
Tap your ID
Tap View Apple ID
Enter your password
Go to country/region in the popup window to change the store

HT1918 im trying to add my new credit card info but it s not working and sais i have an unpaid balance? I dont have an unpaid balance please help

Similar Messages

Maybe you are looking for