HT1918 iTunes store says I can not use my credit card for the store although it's the same card I've used for years
The itunes store says "this card cannot be used with the iTunes store. Please use another payment method". It's the same card I've always used, it's valid, up to date, and in good standing, and works everywhere else. What' up with this? I don't want to use a different card.
You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Similar Messages
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I want to get this app SO BAD but the App Store says I do not have enough space but my settings say I do have enough space what do I do
Thanks but one last thing I have deleted EVERYTHING except for 17 photos 64 songs and an app that is 1.4 GB my iPod holds 5.0 GB and it says it is useing 3.4 GB BUT THAT IS A LIE what do I do because I can't get the app and very thing I have on the iPod touch I absolutely need
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I purchased a song on itunes and its file can not be located. Its listed in my library but can not play. A message pops up that read. Can not locate file then it gives me an option to locate. When I click locate it opens a box. Dont know what to do after that
Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
I downloaded ios8 on my itunes but when it was putting it onto the iphone it came up with an error message saying it could not be updated (-1).
It then went into recovery and when restoring it says it cannot be restored in an error message saying an unknown error occurred (3014)
Help is needed please!!
Thanks
LouisHello there!
It sounds like you are unable to update your iPhone to iOS 8 because of error code -1. I would start with the troubleshooting in this article first, named:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
If that does not get it going again, I would use the troubleshooting for that error number from the following article:
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#1
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I checked the supported devices list on the Mozilla site, and they list the Toshiba Thrive as compatible with the new android browser. However, when I attempt to download it, the Play Store says the Thrive is not compatible and refuses to show me the app to download and install. Can anyone explain what's going on here? Thanks.
see : https://support.mozilla.org/en-US/questions/930743
thank you -
My iTunes keeps saying "application is not responding". what do i do?
my iTunes keeps saying "application is not responding". what do i do?
Hello khairanihariri,
Welcome to the Apple Support Communities. if iTunes has become unresponsive, it is good to wait it out to see if it becomes responsive again. If it does not, then the next steps would be to preform a Force Quit on iTunes. The following article will assist with that process.
Mac OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/HT3411
To force quit an application, choose Force Quit from the Apple menu (or press Command-Option-Esc), then choose the unresponsive application in the Force Quit window, and click Force Quit.
Optionally, you may be able to Option-right click the application's icon in the Dock and choose Force Quit from the contextual menu.
Additionally, you can force quit the front-most application in Mac OS X v10.5 or later by pressing Command-Option-Shift-Esc for three seconds.
Regards,
-Norm G. -
Connected to wifi but App Store says I'm not connected
Connected to wifi but App Store says I'm not connected so cannot update my apps
Power cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
It will take a while.
Restart the computer.
Start up in Safe Mode
http://support.apple.com/kb/PH11212 -
When pulling music from a harddrive and it say music can not be found, is there a way to stop this from happening every time I play music on my computer? It used to find all music when serching for song but now it only finds 1 at a time. I have over 2000 songs so I can't go through this every time.
1) However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
Yes
2) Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
If you can play the movies in iTunes, you should be able to open the movie files using Quicktime, which should already be on your system. If you have already transferred the files to your flash drive, open the flash drive in Finder, and hold control when you click on the movie file (or right click if you have the enabled) and select Open With Quicktime Player. This should play the movie directly from the flash drive.
If you want to set all .m4v files to open with Quicktime by just double clicking on the file, you can follow the steps here: http://www.tech-recipes.com/rx/2573/os_x_how_to_change_default_application_to_op en_file_type/
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
You can move the TV shows to your flash drive by dragging them from the iTunes window to your flash drive in Finder or the flash drive icon on the desktop. When you are sure everything is transferred over to your external device, you can delete the movie from iTunes. I recommend playing the videos from the flash drive first before deleting them in iTunes.
To delete the videos from iTunes, you can highlight them and press the delete key on your keyboard. In the next prompt, you would want to move it to the trash so that it is deleted from your internal hard drive.
I hope that helps! -
Why I bought the game it says it can not connect to itune.
Why I bought the game it says it can not connect to itune.
Hi nok555,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are saying that you are having issues connecting to the iTunes Store or App Store (for example, to buy a game or in-game purchase), you may find the troubleshooting steps outlined in the following article helpful:
Can't connect to the iTunes Store - Apple Support
On the other hand, if you are saying that you are seeing a Connect to iTunes icon screen on your device, then this article may be more useful:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Regards,
- Brenden -
I cannot purchase a movie bundle on my iPad it says purchase can not be completed contact support iTunes. Any suggestions as to why this is happening?
302jennbm wrote:
.. it says purchase can not be completed contact support iTunes. ..
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I installed itunes on a new computer.
I registered my apple id
the app store says I have not made any purchases.
i have made many.
How do I update apps?You've checked the purchase history on your account e.g. you haven't made any in-app purchases and don't have any auto-renewing subscriptions ?
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
What To Do When You Restore Your 1st Gen. iPod And iTunes Says It Can Not Be Done Due Too An Unknown Error (1)
ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I put some money in my phone by itunes accunt but i can not use it in clash of clans game why
i put some money in my phone by itunes accunt but i can not use it in clash of clans game why
please help me as soon as passbileDeauthorize all, then authorize the active computer(s).
iTunes Store: About authorization and deauthorization -
Every time I connect my iPhone to iTunes on my mac it alwasys says iPhone can not sync because sync session failed to start. What do I do to fix this problem?(It's an iPhone 4s with the latest IOS 7.0.2
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone. -
Can someone help me... I tried to purchase something from a game clash of clans and its says purchase can not be completed... Please contact iTunes...
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (most of us on these forums are fellow users, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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