HT1918 my account is blocked becuse i dont remember my security question
my account is blocked to buy becuse i dont remember my security question
Hi photohub,
Here is a link that will tell you how to reset your Security Questions. There are two sets of instructions - one for if you did set up a Rescue Email, and one for if you did not:
https://discussions.apple.com/thread/4286784
Good luck!
Cheers,
GB
Similar Messages
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I dont remember my security question and anwers. I cant buy anithing in app store.
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
Hi, i dont remember my security question and my rescue email
hi
i would like to buy some app. But i dont remember my security question and my rescue emailAccording to the guide If you forgot the answers to your Apple ID security questions - Apple Support, if you forget your security ID and rescue email address, you have to contact Apple support: Contact Apple for help with Apple ID account security - Apple Support
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I can't answer security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me.
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
How did you contact Support ? You should be able to contact them in your country via this page and get your questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT1725 i dont remember my security question how can i reset them
I dont remember my security question hoe can i reset them
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
HT201272 I carnt buy apps because i dont remember my security questions
I am using this computor 4 the 1st time..have used itunes before on another..Now i carnt buy anything because i am on a diff computer a cannot remember my security questions...What do i do?
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer. -
I dont remember my security question
I dont remeber my security question also I dont remeber the email I used for they can send me the answer
Hey there.
You'll have to call 1-800-692-7753 and have a rep. with apple help you do this. -
I dont remember my security questions and I don't have a recovery email. What do I do?
I don't want to call the customer support. Why can't I just use my email I already have? I can't make purchases because I don't remember my security questions. Please help!!
Click here and fill out the form; if they tell you to phone, do so. An email other than a rescue email can be changed by someone who successfully guesses your password or otherwise breaks into your account. They wouldn't be security questions if they could be bypassed without verifying your identity.
(100746) -
I dont remember my security question and when i send an email to have the answer i receive nothing
I made an account 2 year ago (i had an ipod) and now i bought an ipad and when i want to buy stuff on the app store with my ipad apple ask me for my security question and i dont remember the answer and when i send the security question by email i receive nothing. Can you help me ?
Start here with manage your account
http ://www.apple.com/support/appleid
(there's a space in there between the p and: so cut and past and erase that space or the link won't work)
You may end up scheduling them to call you. I know I tried to get the reset info sent to me three times and the mails never came so I just asked for support to call me. -
Cant buy app! dont remember my security questions
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5625 i dont remember my security questions how can i change them
how do i change my security questions because i dont remember them and i need them fer buying apps and music in new devices (iphone 5s)
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93751) -
I dont remember my security questions
Id like to redo the questions because i was younger and i don't remember how i put it
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106335) -
HT5312 i didnt make a rescue email and i dont remember my security questions
i need help reseting my security questions or figuring out what they are
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
is there any rule that an app downloded from my old apple id cannto be updated by my new apple id?
Since you say you are a "new user", please explain how and why you have an iCloud password, security questions, and an email id that you cannot remember. How could this happen?
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I Need help i have money on account
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact
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