HT1918 My account not accepting the credit cards and tell me to contact iTunes support
Kindly assist me please
Have you contacted iTunes Support (these are user-to-user forums) ? If not then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?
Designerdan21 are you still facing difficulties utilizing your serial number for Photoshop Elements 12? If so then please contact our support team at Adobe - Contact Support – Download and Installation. I would also recommend reviewing Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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When I enter my new credit card information it tells me to contact iTunes support to continue. How do i do this?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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In making my apple id ready to using app store and itunes i tap on the none in the credit card but it say me contact itunes spport to solve this problem what have I do ?
credit card it tells me my credit card is not valid for the store.
Hi Don ...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
The iTunes and Mac App Store are one in the same.
And check out this support article here > iTunes Store: My credit card's security code or zip code does not match my bank's records -
when i purchase with visa card it tell me please contact itunes support to complete this transaction please help me
Many people are having this same problem. I myself was in touch with iTunes for over a week as well as with my bank (Capital One in this case). For Some reason iTunes has put your debit/credit cards into a "fraud mode". According to my bank representative people have been calling in for about 2 weeks about this, so you and I are not alone at all about this. For me I was able to buy anything as long as it was under $10.00, but anything above gave me the errors you are having. You need to contact your debit/credit card customer service numbers and first make sure that there is no "block" or "cap" on them for iTunes. Then ask them why it is being declined. They may ask you to verrify the city and or state which the iTunes store billing you is in, TELL THEM "CALIFORNIA". Then once you have done everything with the bank you need to contact iTunes Store which is only possible with email (or so Apple has told me), and have them reset the billing and and address information for your account. They will email you back saying that in 30 min...blah blah blah... Basically once they have responded log off from the iTunes store on every single apple device you have: iPhone, iPad, Apple TV, iTunes on your computers, all of them! Then log back in through your COMPUTER and enter all of your information again. This should sove your problem completely. It worked for me.... Good Luck!
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when i try to purchase garagrband from the app store it tells me to contact itunes support...why is this
Have you considered doing exactly what it told you to do?
Contact itunes support -
Please help me with the accounting records of iTunes. At step in placing credit card details are asked to contact iTunes Support
Brenda, the easiest way to contact the support team is thru the iTunes Customer Service website:
http://www.apple.com/support/itunes/contact/ -
HT201209 I have tried to load my iTunes card and it says to contact iTunes support
My iTunes card will not load. The message says contact iTunes support.
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
ITunes will not accept my credit card info
I had my information stored so that when I wanted to purchase music, I had only to indicate what I wanted to buy and it would present me with a sign in scree, where I could put in my password, and then the account information screen to add my security code from the credit card, and the music should be mine. However, it would not accept the security code, and tells me that there are unacceptable characters in with my credit card information. I blanked everything out and started from scratch, and its not taking it. Whats up with that? Brenda
Usually it's not a problem with the credit card numbers, it's something wrong with your address.
Here's a link
http://www.apple.com/support/itunes/musicstore/creditcard/ -
i have just made my apple id. i have made this for itunes. after making my account i have problem with the review payment information as i do not use any credit cards and there is no option like NONE in review payment information. what should i do now? to proceed further? plz help me!
How did you create the account ? If you followed the instructions on this page when creating it then you should have got the 'none' option : http://support.apple.com/kb/HT2534
e.g. on a computer's iTunes, if currently signed into an account then you logged out of it, and you then found a free app in the store and clicked on its free 'price' :
And then clicked on 'create Apple id' on the popup :
When I tried that process to create an account a few days ago I got the 'none' option on the payment details screen.
If you didn't use that process then you will need to create a new account using it (the instructions won't work with an existing account). -
how can i use my account without the billing info, as i do not have a credit card. and my shipping and billing info is under US. i'm in singapore. how do i change this?
If you are just visiting Singapore, then leave the account as it is. If you have moved there, then view your account using the iTunes app on a Mac or PC and change the country/region to your current location and address. If you do not have a bank card, you can fund your account using iTunes gift cards if available in Singapore.
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So I need to buy a TV series on my family's account, and we want it just to charge the credit card and not the money from an iTunes Card that's already on the account. Is there any way to do this?
I am pretty sure it will always use the credit card unless payment method is set to none.
That has been my experience anyway.
They already have the money from the gift card so would rather collect from your credit card. -
Why will my iphone 4s not accept my credit card
Why is my iphone 4s not accepting my credit card always comes back with declined no matter how much money i have in my account
Is the card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support and see if they know why it's being declined (we are fellow users on here, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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AppStore does not accept my credit card
I have a iPhone 5c iOS 8 and AppStore does not accept my credit card when i want to download a free app or game. I to try with 6 different credit card and nothing.
FIRST: A FREE item does not require a credit card. Only a user account name & correct password.
Assuming you are using the correct password & getting past the entry field for the account name:
IF its an item requiring a credit card (see 1st sentence above):
Do you have the credit card entered in iTunes first? And from the same account name?
For CHARGE ITEMS: I’ve experienced trouble [using Appstore] if iTunes doesn’t have the card, or the same account name.
Try entering/validating the credit card in iTunes - then go to Appstore (which I would preferably do on a desktop, not from a wireless device) to download your app (though some appear not to be visible from the desktop account if they’re exclusively iPhone/iPod format).
Should you not want to keep the credit card always active, you can always change to “NONE” after your purchase in one, or both places.
(There are 2 places where DONE button gets selected). -
ITunes will not accept my credit card anymore
Hello people,
After using my credit card (which is in fact a debit card) for 2 months now, and buying plenty of applications for the iPhone 3g from the Romanian store....all of a sudden iTunes stopped accepting my credit card and i don't know why. I still have plenty of money on it but it seems it doesn't matter.
What can i do? It has something to do with the billing information ?
All the best,
Andrei DTo be honest with you I don't have an iTunes account so I don't know the details of how it works. Are you trying to do these purchases from your old computer or your new one? iTunes has a one-click procedure and if the itunes account information/authorization is stored on your old computer it probably did not get carried over to your new computer just by moving the library. You might have to reauthorize your account the way you have to authorize your computer for playing music. Again, I'd contact your local iTunes service about this issue since it really sounds like it is dealing with billing.
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