HT1918 My credit card information is declined, why?

Itunes is saying my credit card information does not match my billing address when it does. Is there some kind of glitch? I've called my bank and there's no issues on their end. What are my options?

Try Here  >  http://support.apple.com/kb/TS1646
If necessary... Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • HT1918 why is my credit card information being declined

    why is my credit card information being declined

    Login to the account on iTunes and under payment info, select none for the credit card. iTunes is supposed to use gift cards and store credit over credit cards but it doesn't.

  • HT1918 my credit card has been declined.

    My credit card is being declined.. How do I find out what is going on?

    If it's declined, you will need to call your bank and ask why it's being declined in iTunes. They should be able to explain this to you. Make sure all the info in iTunes and with your bank is the same by the way.

  • HT1918 My credit card information "does not match my bank's records".

    According to iTunes, my credit card information does not match my bank's records. But, the information I filled in is all correct. How can I resolve or manage this situation?

    The exact NAME, ADDRESS and POSTAL code MUST match whatever is on file with bank. Also, make sure you select VISA , MC etc. This just happened to me when I updated a new card. Also you will get a $1.00 authorization on your account that will fall off in a few days. Don't be alarmed.

  • HT1918 my credit card information is correct on my account but ,I keep getting a message to update my security code?

    My credit card information is correct in itunes, but I keep getting a message to put in my security code. This is the same account I have always used. what do I do?

    Me too this is ********!

  • HT1918 my credit card has been declined and i dont know why

    all of a sudden apple keeps saying "your payment method has been declined" ive had my apple account almost 2years and never had a problem so why now?

    You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ?  If not  then you can contact iTunes support via this page amd see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I want to download a free app. But iTunes wants my credit card information everytime and I get declined. Why and how do I fix it.

    I want to download a free app. When I sign in then I have to sign in again to iTunes. Then it wants my credit card information as it always does. When I fill it out it says I'm decline and try a different card. Why it do that when the app is free. When first started iTunes I had no problem downloading apps. Why now since I used a card a few times does it ask me for my card information everytime now. Can't download any free apps without being declined.

    Hello Snoweagle57,
    It sounds like you are trying to download a free app, and when prompted to enter a credit card it is declined. I would use this article to go into iTunes and change your payment method to None:
    Change or remove your payment information from your iTunes Store account (Apple ID)
    http://support.apple.com/kb/ht1918
    If you are unable to select None, the following article may help you determine why:
    Why can’t I select None when I edit my Apple ID payment information?
    http://support.apple.com/kb/ts5366
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Why am I being asked for my credit card information on updates and then being told that my card is declined??h

    I Have three app updates on my iPhone 5c, and the App Store is asking me for my credit card information when it is on file and then it gets declined. What is the purpose of needing my CC info for free updates?? Do NOT make me drop my apple products and change to that **** android crap.

    Howdy GaryFC,
    Thanks for using the Apple Support Communities.
    If you have a payment source associated with your Apple ID, it needs to be a vaild form of payment.  To troubleshoot issues with your payment type being declined, please follow the steps below.
    In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
    You can verify and/or modify your billing address by following these instructions:
    Open iTunes.  If you are signed in to iTunes, skip to step 4.
    Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
    Choose Store > Sign In.
    Enter your account name and password, then click the Sign In button.
    Choose Store > View My Account.
    Click the Edit Payment Information button.
    In the Payment Method section, choose None.
    Click the Done button at the bottom of the page.
    Click the Edit Payment Information button again.
    Enter your billing address exactly as it appears on your credit card statement.
    Select your credit card type in the Payment Method section.
    Enter your credit card information, your card's security code, and the expiration date.
    Click the Done button at the bottom of the page.
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
    iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
    Take care,
    Alex H.

  • HT1918 Hi, I have registered at apple site, and i have submitted the credit card information, they deducted some ammount without my permission, why they did that? how can i remove my credit card details from that site or deactivate my account?

    Hi, I have registered at apple site, and i have submitted the credit card information, they deducted some ammount without my permission, why they did that? how can i remove my credit card details from that site or deactivate my account?

    From that HT3702 page :
    If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
    You might see authorization requests on your online statement. These requests aren't actual charges; they are tests to confirm that your payment card account is active and has available funds to accommodate transactions. Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution.
    The number of days that it takes to diappear varies by bank, but it's usually a few days - though with the weekend coming up it might take an extra day or two

  • HT1918 I'm not able to update a credit card information in the billing area of my account, why?

    I'm trying for quite some time to update my credit card information and I'm not able. I keep getting a contact itunes support msg. The only way for me to be able to fund my account is thru gift cards. Why?

    Click here and request assistance.
    (87068)

  • HT1918 Why do you need my credit card information when I purchase songs from an already purchased Itunes gift card?

    Why do you need my credit card information when I purchase songs from an already purchased Itunes gift card?  If I cannot purchase goods with the prepuchased gift cards, then the card is useless and I want my money back.

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    Just because you are being asked to enter your credit card details doesn't mean that it will be charged for your purchases.
    Is it a newly created account ? If it is then unless you use the instructions on this page when creating an account then credit card details will need to be entered before the account can be used in the store : http://support.apple.com/kb/HT2534

  • After using an itunes gift card, itunes is declining my credit card information

    I recieved a gift card, and I have now spent all of the money on it. I tried to purchase a song today and itunes keeps declining my credit card information every time I try. I dont understand why, as I have used gift cards many times before and this hasn't happened.

    I'm not exactly sure what you're asking.  It sounds like you had a gift card which you fully used.  Now your regular credit card is being declined.  Is that correct?  It's not likely that the use of the gift card had anything to do with your credit card being declined.  Did you have your credit card replaced at some time since you first set up your iTunes account?  You can go into your iTunes account information and double check to make sure your information is correct.  Apart from that, you will need to contact Apple to get it sorted out.

  • HT1918 how do i remove my credit card information from my apple account

    How do i remove my credit card information from my apple account

    Hi there
    I am still waiting for an answer.  I see numerous reply that do not answer the question, saying something like go into 'Payment Type' and select 'none'. 
    Well, that does not appear to exist on my account.
    Also, why are there only options to say an answer 'Solved my question'!? 
    What is the point in this self-congratulatory, self-perpetuating cobblers!?
    It's nothing short of sinister that there is not a clear and simple option on how to delete my credit card details from my account.
    I would appreciate a proper response from Apple by return.

  • HT1918 how do i remove me credit card information from my account so i can purchase songs using my redeem money

    how do i remove my credit card information from my ccount so that i may use my redeem money

    You've followed the instructions on the HT1918 page that you posted from for removing credit card details ? If you don't get the 'none' option on your account then see if anything on this thread does : https://discussions.apple.com/message/19231438

  • HT201318 I entered credit card information to upgrade iCloud storage and my account has seven charges pending on my account, why

    I entered my credit card information to upgrade iCloud storage and my credit account now has seven pending charges, Why?

    This is a user-to-user support forum. You may want to report the problem using the following link: https://www.apple.com/emea/support/itunes/contact.html

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