HT1918 My credit card won't work, and the general solutions aren't working.
About a month ago I changed my debit card on my itunes account after I had some fraudulant activity in my bank account. Itunes rejected the new card as not matching the bank information. However, each time I try to fix it, it charges my bank account $1.40. This is only in my pending charges, it never sticks. After checking all the banking information with the bank to make sure address matched, I was instructed to go the USPS website and check the zip code. I did and changed it. It still rejected the card with the same error. I've tried to update it online and on my phone. My itunes account is stating that I have a charge for something I purchased. I'M TRYING TO PAY IT. It keeps kicking back my cards.
Yesterday, I remembered that I have another debit card attached to an account I don't really use often, so I transfered a few dollars over and tried to use that card. It stated that the security code was invalid. It wasn't because I was looking right at it and tried to enter it a few times.
This is really frustrating. I can't even update my free apps or download anything on my iphone 4s.
Same thing is happening to me and I cannot for the life of me speak to a human being who seems to have any clue as to what is going on. Can't get or update apps on my iPhone or iPad. It's ridiculous. Would love to hear whether you found a solution to this issue. Thanks!
Similar Messages
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I can't upload new apps or updated apps, and it shows that I have problem with last purchase. I guess my credit card is over limit and the purchase is not completed because of uncollected. I have filled up some to my credit card. Will it deduct later?
The problem is I have no computer to use the Itunes and can't go to last purchase. Also, I have ipad 2 using the same adminstrator and have the same problem.Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"
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Recently our credit card number was stolen and the account was closed. My question is how do I put the new number on my itunes and app store accounts? I found the account editing info the Verizon 3G account, but haven't found it for those others.
janicefromkansas city wrote:
Recently our credit card number was stolen and the account was closed. My question is how do I put the new number on my itunes and app store accounts?
Personally, I suggest you don't put a credit card in your iTunes account until you are actually going to make a purchase. Then there's no chance of anyone using it or your iTunes account for purchases.
To remove the old card number, edit the account (as mentioned in the previous posts above) and select None. -
Everytime I enter in my card informations it gives me an error
"your credit card information does not match your bank's records. Please enter a U.S. credit card and matching billing address."
I'm entering everything exactly how it should be. I have no other address. This is very frustrating, I want to download apps.This Apple doc might be able to help ya out -> iTunes Store: My credit card's security code or zip code does not match my bank's records
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my debit card isnt updating and it is correct coming back decline also charged my account over $60 trying to update info with new card PLEASE HELP
Your post's title says credit card, but in your post you say debit card - which one is is ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management.
For the $60, each time that you try to add or change your card details (how many times did you try to add the card ?) a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
HT1918 my credit card has been declined and i dont know why
all of a sudden apple keeps saying "your payment method has been declined" ive had my apple account almost 2years and never had a problem so why now?
You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ? If not then you can contact iTunes support via this page amd see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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This is the second time this happens. I was living in the US until April 2011. I moved to Chile and kept using the App Store and the iTunes Store just fine with my US-issued credit card. However, when I accessed my Apple ID from a different device, the store stopped recognizing my credit card information and migrated my ID to the "Chilean" App & Itunes Store (significantly less apps & music... but anyway). I started using my Chilean credit card on the App and iTunes store with no issues. I supposed that the devices catched that I was no longer in the US and that I had to be transferred to the related store (which I think is fine), and that because I was now in the Chilean store I needed to use a Chilean-issued credit card (which doesn't make sense to me, I still don't understand why Apple stopped accepting my US credit card if it is accepted everywhere else in the world online and offline!).
However, yesterday I bought something from my iPad and when today I went to use the app store from my iPhone the SAME THING happened. I got the same request to "update my billing information", I confirmed my Chilean credit card info and, surprise! "Your credit card is not supported by the Chilean app store"...
I don't get it. If I didn't get it the first time, I ended up accepting it an getting over it because ok, I moved to another country and my account was migrated, etc. But now, it doesn't recognize my local credit card in my local store! I tried both my local Visa and my local MasterCard, and none of them worked. It looks like my account will not accept ANY credit card, no matter wheter I try to update the info from my mobile devices, on iTunes, on the Mac App Store, etc.
It has been impossible for me to find any information on what causes this and on how to solve it, and so far I hadn't had any trouble with Apple and hadn't need any support before, but now that I need URGENT SUPPORT, I've come to realize that THEY SUCK at being accessible! There's no way I can contact them! So, please help me!!!!! I need urgent help!!!!
Thanks and sorry for the very long post.Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"
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I need help!
I have iPad mini and I can't use App Store.
It always asking my credit card lnformation to download, but the apps I will download are free.
I don't know how it will work again.
Help me please!
Thank you.You need to have a payment method on file. If the apps are free you will not be charged anything. Either enter your credit card information or purchase and enter an iTunes gift card.
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Updated to iso7 and now credit card will not work with itunes account. What is going on?
When I updated to iso7 my credit card information for my iTunes account is no longer valid. Tried to update my credit card information and it will not allow my current and valid credit card to be used and will not accept any of my other valid credit cards to be used.
What is going on? Am I missing something or is apple hijacking my paid for accounts again?Hi paul.labiche,
When having iTunes Store connectivity issues, the following articles provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M. -
HT1918 How to remove a credit card off my account and change it back to none
How can I take credit card off my account and change it back to none
Do you not see the None Option? If not, there is a reason so check here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
i wanna take my credit card off my account and just use apple itunes cards, why is it trying to make me have a credit card billing address?
Hi..
Select None in the Payment Information window.
Then purchase iTunes gift cards which you can redeem from the iTunes Store to make purchases. Be aware, that the None option is not available in all counties.
iTunes Store: How to redeem a code -
I am changing my address of my billing for my iTunes account and it will not take my new credit card ? Why? And why is it so hard to find someone from apple to help?! Very frustrated!!
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....
You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar. -
Credit card no longer works error states to contact bank to authorize online purchases. Error occurred following update to IOS 8.
Then you need to contact the bank. Apple does not authorize or not, but the bank would. If a transaction were denied, it would be the bank that denies it, not Apple. Contact the bank and see if there is a problem.
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My cred card suddenly stopped working. What i can do?
My cred card suddenly stopped working. What i can do?
The cards have money and my account don`t have a option to none card.Take it back to Apple and ask them to repair it.
Allan
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