HT1918 Payment Problems with FREE APPS?

For some reason, my iPhone won't let me download FREE apps to my phone, and I have money on my card? This has been going on for like 2 months and I just don't know what to do anymore... anyone else have this situation?

Have a look at the following:
New devices activated after Sep 1, 2013 and running iOS 7 or later will qualify for the free iWork suite (Pages, Keynote, & Numbers). iPhoto, and iMovie (which are not part of iWork) are also free. If you activated your device before Sep 1, 2013, your device does not qualify.
Try this:
Go here to verify your device registration (you'll need to login using your Apple ID credentials):
https://supportprofile.apple.com/
You can view your registered device(s) here and if there are any you've missed registering, you can do that as well. You can also register new devices here. Afterwards, visit the App Store and your free apps should be available to you.
*IF* this does not work, continue as follows:
Log out of the iTunes Store on your device:
Settings>iTunes & App Store...tap your Apple ID, then select "Sign Out"
Reset your device:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.
After the device has restarted, sign back in to the App Store as above. Try to download the apps again from the App Store.

Similar Messages

I have a problem with buying apps in itunes Store. When you purchase the application fails payment. Asked to update the map. I have 2 credit cards with a positive balance. In what could be the reason?

I have a problem with buying apps in itunes Store.
When you purchase the application fails payment.
Asked to update the map.
I have 2 credit cards with a positive balance.
In what could be the reason?

contact itunes support

I have some problem with In-App Purchases

Dear Customer Support,
I have some problem with In-App Purchases
Because my 4 year-old daughters purchased In-App when he play
and i can not Report a Problem in Itune
I inadvertently purchased all of this application below.
Order Number:
Receipt Date: 16/04/12
Order Total: $99.99
Billed To: MasterCard
Diamond Dash,140000 wooga
Report a Problem In App Purchase $99.99
Payment Card Total $99.99
Hope I can get help from you as well.
Best regards
<Email Edited by Host>

Hi, ddddda
I've got the same problem, same rate.
I called to Apple Support and she recommended me to report by this link.
http://www.apple.com/asia/support/itunes/contact.html
(Select topic .. App store)
Within 6 hrs, Apple replied me with this.
>>>>>>>>
Dear Charin,
Josh here from the iTunes Store.
I understand your son made a purchase accidentally that you would like refunded. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
Please read my entire email as I have included information about your refund, what was purchased and how to avoid these type of purchases in the future.
Charin, the charges in question are for in-app purchases. An in-app purchase is a purchase that can be made within an Application on an iPhone or an iPod Touch.
In-App purchases are items you can buy that will assist you in advancing in the game you're playing. Some examples of In App Purchases are: bonus game levels or maps, additional experience points, subscriptions, and recurring services.
The Application "Diamond Dash" was free, and this is the Application that was used to purchase the in-app items. The in-app purchases were for "1000 Gold" to be used when playing "Diamond Dash."
Please note that there is a 15 minute window after initially entering in your password, where the password is not requested again. Once this time has passed, you will be requested for your password, and also to confirm the purchase by tapping the Buy button.
To prevent any further in-app purchases from being made unintentionally, please set the in-app restriction on your device(s) as soon as possible. You can set the in-app restriction on an iPod Touch, iPhone or iPad by following these steps;
1) Click on the "Settings" Application
2) Now from the list of options click on "General"
3) Scroll down and click on "Restrictions"
4) Under the heading "Allowed Content" be sure that "In-App Purchases" is "OFF."
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "1000 Gold" is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $99.99 should be posted to the credit card that appears on the receipt for that purchase.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Additionally, you can make modifications on certain devices that will prevent them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213
Please let me know if you require any further assistance with this issue, as if you do, I would be glad to help. Thank you very much for being part of the iTunes Store family, Charin. I hope you have a great day.
Sincerely,
Josh
iTunes Store / Mac App Store Customer Support
Please Note: I work Sunday 7 AM - 3:15 PM, Monday 4:00 PM - 11:30 PM, Tuesday 3:30 PM - 11:30 PM, and Friday 7:00 AM - 3:15 PM
All times are EST.
Thank you for allowing me the opportunity to assist you.
>>>>>>>>>>>>>>>>>>>>>>>>>>
Once i've got any development, I'll posted here.
remark : This app "in-app purchase" no need for password confimation in buying dialogue.

Problem with iBooks app on iPhone

Having a major problem with iBooks app. Can only get free classic books but nothign contemporary. Cannot update the app either. Works perfectly on my ipad! Should I delete the app and reload? Will I losse all the books I already have??

It is true that all purchases should share a single Apple ID. It is also true that both iOS and OS X allow only one iCloud account per user. And it is true than every Apple ID has an iCloud account, and every iCloud account an Apple ID [1]. Most unfortunately, it is also true that many (most?) Apple customers have multiple Apple IDs (even if they don't know it - I have 4 [2]).
So far, so simple. Here is the catch. On both iOS and OS X the Apple ID for purchases need not match the Apple ID for account-specific iCloud services. Life is much nicer if they do match, but they don't have to. Part of the bug I ran into was related to a configuration error, probably arising during Mavericks install over Mountain Lion, that gave iBooks my user account's iCloud services Apple ID rather than the iOS/iTunes store Apple ID.
Apple's identity management is a mess of almost unfathomable proportion -- the sort of mess that every smart exec runs from. I'm certain it's gummed up by contracts with rights holders, disparate internal systems, unfortunate choices and a nest of secondary assumptions. It would take a will of iron and a lot of cleverness to solve. I'm curious whether Tim Cook will force the fix.
[1] Curiously, however, an iCloud account does not need to have an email address, and the iCloud account email address need not match the associated Apple ID. This is yet another unfortunate edge case of the Apple ID mess.
[2] http://tech.kateva.org/2012/05/apple-id-****-apple-identity.html

Problems with n97 apps connecting to network (Voda...

Problems with n97 apps connecting to network (Vodafone UK – 3G)
Recently a number of my apps which used to connect automatically to the internet (which ever was available – known wi-fi or 3g) have stopped doing this. They now only connect to one known wi-fi.
I’ve tried uninstalling and reinstalling each app, but this hasn’t solved the problem. I’ve checked for software updates and do not believe any have been applied or are available. All apps have been downloaded via Ovi on the phone. I still am able to access the internet by the web browser which was installed on the phone and via google maps (which also still manages GPS position, search, etc).
The apps which I notice causing a problem are:
Sainsbury’s/nectar
Tesco
Map my tracks
Snaptu
Opera Mini
Any one got any ideas???

I have the same problem since i updated my mac to 10.5.6.
Each time I have to do a diagnostic and retype the WEP password to have the internet connection.

Problems with Remote App on iOS 4?

I have a new iPhone 4 and tried to use the Remote App in Connection with Apple TV. While I'am able to pair the remote app with Apple TV, I cannot use it properly. It works for a while, then it get's disconnected with a message that maybe a Firewall might be activated in the Router.
I have no problems with Remote App connected to my iTunes Library. I also tried it with a iPod Touch which is still on iOS 3.1.3, no problems to connect to the Apple TV from there as well.
Are there any known problems with iOS 4 and Apple TV?

Chenks wrote:
maybe for you, but isn't for me.
i have the remote app on my iphone4 and it's connected to 2 appletv's.
i don't experience any dropping of connection etc.
May I ask what wifi hardware you use? It might be an wifi issue, but one which is only related with the "Bonjour" protocol which seems to be used for the Remote App. I found this thread which is older (iOS 3) but describing exactly the same problems:
http://discussions.apple.com/thread.jspa?threadID=2048555&start=0&tstart=0
bear in mind that the iphone4 is now "n" wifi compatible (2.4Ghz), so could it be that the "n" part of your network is poor and thus why you only see the problem on the iphone4 ?
At least it is not poor when using it from other devices or moving a lot of data in other Apps. It is all Apple Hardware (nothing older than 2 years), and maybe that's the problem. I never had network hardware which made so much trouble, as Apples Airport series. I wouldn't wonder if it is an incompatibility between a new wifi chip in the iPhone 4 and a older Revision of an Airport device. But I don't know how to check - is there a system.log on the iPhone which I can access somehow?

HT204266 Hi, I have a problem with my app store. It doesn't open. Can you help please ?

Hi, I have a problem with my app store. It doesn't open. Can you help please ?

Morning lekogni,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
For more information on this, take a look at this article:
Troubleshooting the Mac App Store
http://support.apple.com/kb/ts3624
Best of luck,
Mario

I'm having problems with my app, plants vs. zombies 2. It'll open and stay open for a few seconds then shut down. Help please.

I'm having problems with my app, plants vs. zombies 2. It'll open and stay open for a few seconds then shut down. Help please.

Check to see if there are Updates available... If already up to date...
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

I have a problem with your app store, always I want to update a new app, I want to know what Schiffer and novelty app! Most of my applications are in English, and they write what the improvement and renewal are written in English, and I do not speak the

Hi
I have a problem with your app store, always I want to update a new app, I want to know what Schiffer and novelty app! Most of my applications are in English, and they write what the improvement and renewal are written in English, and I do not speak the language! I try to copy the text, color (gray) is not successful, the variance can it, so we can copy the text and translate?
I thank you for your help, it can help to humanize

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

Hi , I have an iPhone 5S and I have got a problem with the app store : iI can't update my apps , it is asking me to change frim the UK store to go to the french one , but i have already changed it and I am in the French one !! Help ! :(

Hi , I have an iPhone 5S and I have got a problem with the app store : iI can't update my apps , it is asking me to change frim the UK store to go to the french one , but i have already changed it and I am in the French one !! Help !

Have you tried signing out of your iTunes & App Store on your device and then back in again - Settings>iTunes & App Store, click on Apple ID, then on Sign Out. Then sign in again and see if it accepts the password.
If that doesn't resolve the issue, try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the reset is complete, the Slide to Unlock screen will display. See if the problem is resolved.
Cheers,
GB

I had problem with my apps,they open for a while and closes with in seconds i cant acess them

i had problem with my apps,they open for a while and closes with in seconds i cant acess them and i had this with all apss,expect apple apps

Do you have a lot of apps? Did you use a lot of apps recently? If so, many of them may still be resident in memory even if you aren't currently using them. Double-tap the home key and you should see the app tray with a list of most recently used programs. Press and hold the icons in the tray and remove the ones you don't use often to remove them from memory. Powering off and then back on might also help.
My wife's iPod does that sometimes, and it's usually because we run out of memory due to apps remaining in memory even when not used. The suggestion above is how we normally fix the problems.

Hi i'm using iphone 4 and i have problem with viber apps while i'm installing

hi i'm using iphone 4 and i have problem with viber apps while i'm installing & registration process its says error on system mainternance. can you please help me out?
thank you.

OK, let's try again. Wind is NOT a supported carrier. In order to use tethering, it must be supported and activated by your carrier for the iPhone. This usually involves an additional fee. You will have to ask your carrier if they can enable it. Odds are, since they are not a supported carrier, they can not. If you want to use tethering, you will most likely have to switch to a supported carrier that offers this feature on the iPhone.
A list of supported carriers can be found here: http://support.apple.com/kb/ht1937

Hi everyone, i´ve a problem with the app-section of my creative cloud.

Hi everyone,
i´ve a problem with the app-section of my creative cloud.
There is a download-error and i dont know what to do. It asks me to repeat the try but then nothing happens.
The Internet Connection is stabil. The Cloud is running on a mac.
Do u know what to do? Thanks a lot.

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

I have a problem with downloading app (Twitter) from App Store.

I have a problem with downloading app (Twitter) from App Store. I don't want this app. It is not downloaded yet, the download is still in progress. I have limited data plan and I don't have a chance to finish the download via PC. The size of the app - 33 mb. Could you please cancel the download process so I will be able to remove the icon.

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
Are you able to connect to a wifi network - tapping the app should pause the download of the app and change it to 'waiting', so you should be able to pause the download until you have access to a wifi network.

HT1918 Payment Problems with FREE APPS?

Similar Messages

Maybe you are looking for