HT1918 security question email is incorrect

I tunes would not let me purchase until I answered security questions that I am sure I never set up therefore I don't know the answers.  The sec. question recovery email listed is not correct and I am also sure I never entered that email.  I cannot get support online from Apple and will have to pay $20 to get any help by phone.  Anyone have this issue?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117310)

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        1. Use Apple's Express Lane.
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         3.  Rescue email address and how to reset Apple ID security questions.
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  • The security question email wont send

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    Call Apple Care for your country, ask for the Account Security Team and request help resetting the questions.

  • Hi i have problem in my security question email is blocked and i cant rested my security question in second emial becouse i cant see this linked

    Hi i have problem in my security question email is blocked and i cant rested my security question in second emial becouse i cant see this linked

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117310)

  • I don't receive reset security questions email from iTunes

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    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
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    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
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  • HT5622 Good day to advise you that I forgot security questions, email your questions to re-password security has been compromised by some persons illegitimate since the change

    Good day to advise you that I forgot security questions, email your questions to re-password security has been compromised by some persons illegitimate since the change.
    <E-mail Edited by Host>

    Apple does not respond here.  Do not put email addresses in posts here.  The world will see it.

  • Security question email reset

    I forgot my security questions, but when I looked at the email that the reset would send  the security info to, it was an incorrect email. It was also different from my apple ID email. How can I change this email to be able to reset my security questions? Please help

    If you can not get into your recovery e-mail or answer you security questions you'll have to call Apple @ 1-800-APLCARE so they can verify your identity and reset your questions and e-mail.

  • How do you get the answers to your security questions emailed to you?

    I have got a new iPod and have put the data from my old one on my new one. I was going to get a app and it asked me to answer 2 security questions. How can I get the answers to these questions sent to my email?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • Security question emails not coming through

    I don't remember the answers to my security questions. I asked for an email to enable me to change my answers, but I'm not receiving any emails. How long do Apple support emails take to come through?

    Wait a few hours and check the rescue email address's spam filter. If it doesn't arrive, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100829)

  • Changing Security Questions Email Address

    When I filled out the security questions for added security it asked for and email addresss other than the one I'm using to send them too. I put in my wife's email address because I have only one email address. Now when I want to change my password it sends the response to my wife's email address inside of mine. I'd like to know how to change this, or delete the added security questions.

    Go to:
    https://appleid.apple.com/
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    Regards.

  • HT5312 I can't look at my security questions because i incorrectly answered them too many times though it would not save the changes i made?

    I want to be able to change my security questions and answers

    You will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

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