HT1918 Security Question

Hello. I forgot the answer to my security question. how i can reset?

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

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  • HT1918 Security questions issue

    After i click download a paid app it says i hav to answer security questions that i forgot how can i fix this?

    I'm in the same boat as you! I don't need to reset my password, I just need to know my security questions' answers so I can buy music on iTunes. I went to appleid.apple.com and clickded on 'Password and Security," tried my answers, and I kept clicking to receive the email and it never sent! I kept trying and trying, but now all it says is: "
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
    We can help you reset your security information by sending a message to your rescue email address"
    Now, my account is locked for 8 hours and I still do not have an email. I receive all my other emails from Apple just fine, but for some reason it's not working. I'm extremely upset that this has happened. If it doesn't send me an email, how am I suppose to reset my security information & buy things off iTunes? Closing my account is not an option because I had just put some giftcards onto it... PLEASE, help!

  • HT1918 security question reset request unable to access account

    blahh

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT1918 Security question. For got it

    For got security question

    If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT1918 security question email is incorrect

    I tunes would not let me purchase until I answered security questions that I am sure I never set up therefore I don't know the answers.  The sec. question recovery email listed is not correct and I am also sure I never entered that email.  I cannot get support online from Apple and will have to pay $20 to get any help by phone.  Anyone have this issue?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117310)

  • HT1918 Security questions

    I have forgotten the answers to my security question, and do not have a rescue email set up. How do you reset them? It won't let me buy anything without the answers!

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT1918 Security questions forgot answers

    I have forgotten what I answered for the security questions on my ITunes account and am unable to use my account.  Is there a way around this?

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74409)

  • HT1918 Security Questions/Answers

    I have forgotten my security answers. I have went to manage my account and went to security, and it still asks to to answer the questions. there is no option to change them, or anthing to explain what to do if you have forgotten them. Please Help

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74409)

  • HT1918 When I try to download a free app after log in the iTunes gets cut off with a msg update security question where do I do this?? I can't download anything

    When I try to download a free app after log in the iTunes gets cut off with a msg update security question where do I do this?? I can't download anything

    If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front.  This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card.  This doesn't mean that your credit card will be charged.

  • HT1918 How can I change the security questions on my Apple ID account?

    I am editing my account and would like to change the security questions to other more familiar to me. Do you know how to do it? Thanks.

    If you can remember them their current answers you can login here and change them : https://appleid.apple.com , click on 'Manage your Apple ID' and then 'Password and Security' on the left-hand side of your account's page
    If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • HT1918 I changed my alternate email address because I can't remember my security questions. the alternate email I had before is no longer active. But the email won't change on my SEND EMAIL TO THIS ADDRESS.

    I forgot my security question and want to change them. The alternate email address I have is no longer valid so I changed it. The system want to sen me info. on my security question useing the old email address. Can anybody help me?

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • HT1918 How can you change your security questions?

    How can you change your security questions?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT1918 how can you change your security question?

    I really need help because i cant make any purcheses at the itunes store.

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that  doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT1918 How do you change your security questions, because I have forgot them?

    How do you change your security questions, because I have forgot them?

    1800 my apple  ask to speak to itunes support and ask them about your apple id account

  • HT1918 how do you change your security question if u cant remember it

    ive tried my security q so many times im about to give up anybody know how to reset them if u cant remember the answer

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

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