HT1918 Someone is using my account and charging my card that I have not agreed to

I have 6 charges to my credit card in the past week, that I Did not agree too and I would like, the monies returned to my bank account.
1) 138050473014
2) 120050283367
3) 127050285928
4). 136050264270
5). 183050125586
6). 115050619256
7). 127050230748
Thank you. Burt Gunn
<Email Edited by Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message: "there was a problem downloading the software for the i

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message:
"there was a problem downloading the software for the iPhone, the network connection could not be established". This happens even though I have a working internet connection.
Besides that, all the other functions work properly, even synchronize apps and library.
Will I be able to update the software?

look around the forum tons of people repport that they can't update
makes you suspect that apples update servers can't meet the depand of too many users
trying to update at once

Hi. I tried using Pinterest tonight and got a message that I have a bot in my network..what is this, and how do I get rid of it? My phone has been running really slow too on Safari (but not on Google Chrome)

Hi. I tried using Pinterest tonight and got a message that I have a bot in my network..what is this, and how do I get rid of it? My phone has been running really slow too on Safari (but not on Google Chrome)

Google changed their menu bar. Firefox hasn't used Google for the default homepage since the Firefox 3.6 versions. Firefox 4+ versions use '''about:home'''.<br />
http://www.theverge.com/2011/11/29/2598717/google-bar-redesign-rethinks-the-navigation-bar

HT204406 I have subscribed to iTunes Match. It is turned on on my mac but on my iPad and iphone it says that I have not subscribed. I have tried turning everything on and off, backed up iCloud. Still no joy, any tips please? Thank you

I have downloaded iTunes Match to my mac. However when I try to access on my iPad and iphone, it says that I have not subscribed. I have the cloud on my mac showing all the songs there. I have tried turning everything on and off and also backed up again. Any suggestions please?

Home sharing is separate from iTunes Match. Sounds like you were playing music using home sharing, which turned off when you turned off your computer.
Open iTunes on your computer and go to the Store menu. Confirm that there is a setting called Turn Off iTunes Match. That will confirm that iTunes Match is enabled on your computer. Then check to see what Apple ID you subscribed to iTunes Match with. It will be the ID in Store>View Account (in parentheses).
On your iPad, confirm that you are signed in with this same ID in Settings>iTunes & App Store (at the top). If so, you should see an iTunes Match setting listed with an on/off slider. Slide it on to enable iTunes Match on your iPad.

I have a charge on my credit card that I have not authorized

I have a charge on my credit card that I have not authorized

If you've checked your purchase hisory (Store > View My Account on your computer's iTunes) and you haven't made any in-app purchases or have any auto-renewing subscriptions then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Charged a subscription that i have not selected

I woke up this morning charged £25.59 for a subscription for 400 mins to Guatemala, I have not selected this, I don't need it, don't know anyone in Guatemala, and the frustrating thing is there is no customer services or anyone to talk with to ask for this refund. And how did this happen? i was asleep when this has occured and apparently minutes have already been used.

Hi, Melder, and welcome to the Community,
Whenever I read reports such as yours, I suspect an account has been compromised ("hacked"). As a proactive measure, please change your Skype account password immediately! If you still have control of your account, cancel the subscription you did not order and then please contact Skype customer service for further assistance and to request a refund.
Subscriptions can not be "switched;" only cancelled, and then a new subscription started. While this seems complicated at first glance, this protocol actually keeps things quite simple.
Regards,
Elaine
Post Script: I have since learned that these situations occur when we sign up for a free trial, during which process we enter credit card information. Skype subscriptions automatically renew by default, unless we cancel the subscription early on. Skype processes subscription renewals three (3) days prior to expiration so as to avoid service interruption. Even if we renew a month-to-month or three-month subscription early, the subscription will still continue until its term expires.
More about subscriptions in general and the "Unlimited World" promotion are here in these FAQ articles
https://support.skype.com/en/faq/FA10414/how-do-subscriptions-work
https://support.skype.com/en/faq/FA12149/can-i-get-a-refund-for-my-subscription
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
https://support.skype.com/en/faq/FA12390/what-is-the-unlimited-world-special-offer
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

HT3702 My account was charged $20.04. I have not ordered anything for this amount. Please refund me my money asap.

I really would like to speak to someone regarding the $20.04 charge on my checking account.
<Personal Information Edited By Host>

Most of us on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your phone number from your post.
You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes, and have you any auto-renewing subscriptions (http://support.apple.com/kb/HT4098) ? If not then you can contact iTunes support via this page : http:/www.apple.com/support/itunes/contact - click on Contact iTunes Support on the right-hand side of the page, and then Purchases, Billing & Redemption

I am trying to download apps on my iphone 4s and it always says that i have not enough memory

why i cant download and install apps on my iphone...everytime i try it always says not enough memory..

Download the App(s) using iTunes on your Computer then Sync your Device...
OR... Delete Content from your Device to Create more space.
Goto... Settings > General > Usage > Storage = Then Delete Content...
See Here > http://osxdaily.com/2013/07/24/remove-data-storage-iphone-ipad/

I have uninstalled and reinstalled itunes several times now, and it still states that I have not downloaded the 64 bit version and therefore my iphone 5s cannot sync.

I have contacted apple support and followed the steps to uninstall itunes on my laptop, and then reinstalled itunes from the apple website. and when i connect my iphone to my computer it states that it cannot sync due to it not being the 64-bit version. I have done this at least 3 times now and it still won't connect. I am beyond frustrated. Granted, I use a PC for itunes as opposed to a Mac. However, I have never experienced this many problems and difficulties in the past. I have been use an ipod or iphone for at least 10 years.

First, plug off your iPod.
Then uninstall iTunes + all of Apple services (google them).
Restart the PC.
Install iTunes.
If that doesn't help, try this:
http://support.apple.com/kb/TS1567
You should consider moving to Windows 7.
Cheers.

I am being charged by iTune store for purchses that i have not made, is there anyway one can contact them to get this rectified?

i am being charged for purchasees that i have not made. for past one week i just receive a receipt in my email, and i cant find a way to dispute these purchses. why does iTune store have to amke it so difficult for people to contest their wrong doing. help for making all sort of purchases are so easy to get, they come in even without asking for them but here i am looking to find a way to get this nonsense stop and i can find a way.
any help welcomed.

Change your password. Alert your credit card company that your account has been hacked - ask them about reimbursement.
If you would like to contact itunes support it is quite simple. Click Support at the top of this page, then click the link under Contact Us.

I've been charge for something that I did not authorize

I have a charge on my account and on an email that I did not make I wasn't on the app when it went off I was on a complete different site when I recovered the email

Nobody else has access to your account or devices and may have made the purchase - also emails are sometimes delalyed in being sent (I sometimes don't get them until the following day). If not then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 How on earth did someone hack into my iTunes account and charge my visa/debit card? I didn't know until I got my bank statement with a fake phone # to call iTunes has this happened to anyone else?

How on earth does someone hack into my iTunes account and charge my visa/debit card? I got no emails from iTunes, so I know it's not them. This has happened twice to me and it's after I take out my credit information. I found out because of a bounced check, plus my bank statement had all the charges on it. They start small with just a few dollars but they do it every day sometimes twice a day. Then next to where they tell you who charged it, it says iTunes with a bogus phone# to call? In total they stole $224 from me. I was lucky my bank refunded the money stollen. Has this happened to anyone else?

People get their accounts hacked all the time. It's unfortunate, but true. To prevent this in the future, you need to:
- choose a good password, with a mix of upper and lowercase letter and numbers, that someone wouldn't be able to guess by stalking you on social media sites
- be aware of surroundings when entering a password, to be sure nobody's looking over your shoulder
- be cautious of what you do on open wifi networks (ie, networks that do not require a password to join)
- use a different password on each site
- use a password manager so you don't have to remember all those different passwords

How can I change my itunes password on my iphone? Someone has hacked my account and is charging my credit card hundreds of dollars. I even cancelled my card and got a new one and they still can access it.

Someone has hacked my itunes account and charged hundreds of dollars to my credit card. I have cancelled my card twice and they can still do it because I enter the new info into my phone. The credit card company said that I need to change my account password. Does anyone know how to change your password on an iphone?

I don't have an iPhone but it may be somewhere along the steps for removing card information
Delete credit card information with iOS - http://bongotbusy.blogspot.com/2011/09/hinthow-to-remove-iphoneipadipad2.html - Settings > Store > Apple ID > View Apple ID > Account > Edit Payment Information > Payment Card > None

If someones is using my account/apple id can they receive calls or messages too?? and how can i notice if someones using my apple id??

if someones is using my account/apple id can they receive calls or messages too?? and how can i notice if someones using my apple id??

You cannot make your @icloud.com address the login address for the ID. However you can change your ID, currently a Gmail one, to any other functioning non-Apple email address. The Gmail address would then no longer access your account, and so even if someone were to obtain posession of it (is that even possible) it wouldn't allow them to get into your account.
If you want to change your ID to another email address please follow the procedure outlined below, particularly noting the first step.
Firstly, if you have 'Find My iPhone/iPad/iMac' enabled on any of your devices, turn it off.
Create a new email address, for example at Yahoo or Gmail, or anywhere convenient (or you can use an existing address as long as it has never been associated with an Apple ID).
Go to http://appleid.apple.com and click 'Manage your Apple ID'. Sign in with the current ID.
Where it says 'Apple ID and primary email address' and gives your current ID email address, click 'edit'.
Enter your new address and click 'Save changes'.
Now you will need to go to each of your devices and sign out in System Preferences (or Settings)>iCloud - 'Sign out' on a Mac, 'Delete this account' on an iOS device (this will not delete the account from the server).
Then sign back in with your new ID. Your iCloud data will disappear from your devices when you sign out, but reappear when you sign back in.
I re-iterate: before you start, turn off 'Find My Mac' (or whatever) or you will need the services of Support.

HT4314 someone is using my account on clash of clans, can you remove all the device that are cnnected to my apple id? so i will be the one who can use it because iam the only one who knows my password. please help me guys i need my clash of clans

Hi im allen. My problem is someone is using my account on Clash of Clans. Can you remove all device that at connected to my apple id? Will I be the only one who can access my game center and apple id thanks a lot apple team!
<Email Edited By Host>

Apple is not here.
There are only users here like yourself.
We can do nothing at all about any devices on you AppleID.

HT1918 Someone is using my account and charging my card that I have not agreed to

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